Superb service, polite staff that truly cares, follows up & does what they say they're gonna do…read more Very experirnced in dealing with more challenging health insurance companies, such as TriCare. i can't appreciate theses folks enough!

I waited almost 2 hours past my appointment time! When I asked to reschedule, there was no apology…read moreor explanation as to why everyone in the waiting room (twice) was seen and I still had not been called back. I love Dr Kovaleski but he is no longer seeing patients, so I will go elsewhere.

This office will deliberately stall prescription refills to force unnecessary follow up…read moreappointments. After calling 5+ times over the span of 2 weeks, told the prescription was being worked on each time, I was chastised by the nurse for missing a 6 month follow up appointment for which no reminder was sent, and when confronted for her unprofessional tone, she proceeded to hang up immediately. Like the very second her tone was returned to her, 'click.' Super unprofessional and frankly unhippocratic to gatekeep prescriptions for monetary gain BEYOND the hundreds paid hitherto. The medicine in question? Finasteride for hairline preservation, which is available by mail and advertised everywhere now. It would be different if this were for cancer treatment! Advice to the office: pick your battles and be content with the revenue collected thus far without pushing your luck- too far to avoid a scathing review in this case.

Dermatologist Specialist of Florida- Panama City Beach Florida and billing department Panama City,…read moreFlorida Poor Customer Service -Bad experience- I recd. a text from a debt collector- Gulf Coast Collection Bureau on behalf of Dermatology Specialist. I knew I didn't owe anything. I stopped by yesterday. They were closed. I went back today. The reception's said I owed $80. I asked her to print me an itemized statement since I had not been in to have any service in sometime. She got someone to help her print a statement . The person said there are two co-pays due : Statement shows co-pay due of $35 from 2/22/24 and the next for a copay for 10/1724. I statement would have been mailed to house. I said I paid co-pays when I had services. I told them I had specifically asked no mail go to my house and all should be text or email since trouble getting mail. They gave me the # to call billing 850-233-3376ext6220. I called while at their office. Recording said no ext6220 exists. I called # back listened to the prompts and hit #3 for billing ( also let receptionist know not to give out ext 6220 since there is not one for customer calling. After reaching #3 billing I explained the situation- paid co-pay when had visits- she said I would need to go back records for last year to find receipts. I asked her the name and number for CEO to place and executive complaint. She said would have to call back. Another person called back ( not sure if 1st person or 2nd was named Carley) This person offered me a 10% discount if I paid today. I reviewed details with her and I asked why should I pay for something that I already paid . Why was I turned over to a credit collection when could have called me directly a year ago. 1.)She said not to worry it was a soft collection . I said it's stressful to get a text about collection about a company that had my phone #- there are a lot of scams.2.) It was a inconvenience to drive to the PCB office to get print out. I asked why they claim they didn't collect money when I was in their office last year? They don't know. Why didn't they email or call me . She said they don't email. However, I 'd always gotten email reminders regarding appointment. Why didn't they call me? She said they only recently started calling people 3.)It's another inconvenience to be told to research for payment receipt from a year ago4.) I asked her the name of CEO and phone # . She said I would have to look on the website. I asked her if she did not have could she text me the name and number . We were disconnected- no text . It was an insult to evade giving info request referring me to research on line 5. ) It was an insult to offer me a 10% discount on 2 co-pays already paid. Now I am left 1.)to find time to go back a year to research payment receipts 2.) research Executive Complaint Dept. CEO for Panama City Dermatology Specialist. file complaint3.) file complaint with Better Business Bureau 4 ) Find a new Dermatologist

This doctor has been a life saver she fixed my skin cancer when other doctors wouldn't or couldn't…read more She fixed it and restored my beauty to my face I would recommend her to anyone

I went to this Derm office for Mohs surgery on my left foot two areas. The staff was outstanding…read moreand the doctor. My concern was the cost of the procedure. Allow me to take a moment and break it down. Path was $904.00 BCBS Federal paid $556.72 I paid $98.24 For the plastic surgery BCBS paid $936.70 I paid $198.25 {he sew me up because the doctor at the office did not do this procedure. (he came to this office to do it). The Mohs surgery was BCBS paid $2530.44 I paid $786.61. My insurance is 15%. My total cost was $1083.10 out of my pocket. BCBS total cost was $4023.86. This surgery total cost was $5106.96. They charge for the third mohn surgery but my foot tells me two. I will not be back and thank you for your time. Just a heads up on the cost if you decide to go there. Thanks again Kathy A.

Dr. Ivers and staff are great. Dr. Ivers has done 2 procedures and I'm very happy with his…read moreprofessionalism and knowledge of all the up to trend procedures. He doesn't rush and actually goes beyond and won't skim at all. The nurse is so sweet and makes sure you feel welcome along with the receptionist and also of course Juliette that helped me set everything up and answered all questions. I was initially very nervous but left feeling confident. It is definitely worth the drive and now that I understand the procedures better I will continue to book with not only body couture but with other facial concerns as well. He really impressed me today and I couldn't be happier to see the results. Thank you to Dr. Ivers and his team.

Dr. Ivers is a great physician and love this place!!read more

Great office experience! Bridget is very thorough and takes her time checking skin issues.read more

Top notch service. Front desk staff very professional and inviting. Bridget is kind and very…read moreknowledgeable!

I can't understand they're billing practices. I have 2 insurances and I guess they had a total of…read more$92 still owing. They didn't call me to notify me but they did send me to collections . Unfrigging believable. I guess this is common for them from reading the other reviews. Ugh!!!!

Cannot recommend this office. Dr. Perry was great…read more I just got tired of fighting the administration with issues getting results, billing (not receiving a bill then getting sent to collection), scheduling issues. Not worth the aggravation.

the term "grifter" comes to mind. she's a joke! most expensive "concierge", but anything but! i…read moredon't think she knows if she's coming or going...peddling over-priced mlm vitamin products, then pushes the latest (& most expensive new big pharma drugs to hit the market - if you don't like these or don't want to pay ~$500/mo for them, you're told, "i don't write rxs". wtf?

Discourteous and dismissive front desk staff. Not knowledgeable in insurance companies they accept…read more Not concerned with patient needs. Focused on money, not healthcare.

While I had a really good experience at this office with the doctor I had a terrible experience…read morewith their billing practices. Billing is handled by their corporate office out of Panama City. They sent the billing statement to the wrong address, and it was returned to them. Instead of someone in their billing department picking up the phone to call me or even shoot me an email they sent me to collections. Luckily the collections agency said if I paid it would not be on my credit report; so I had to pay them this morning. It would not have been so bad had I known I had an outstanding balance and could have planned to pay that amount rather than getting shocked by a call from collections.

I cannot even begin to tell you how positive my experience was with Angela Mercer and her staff…read more They worked me in same day to deal with my problem. Everyone from the desk personnel to the nurse (who was amazing) to Angela were all kind, compassionate, professional and completely attuned to addressing my needs. I almost never write reviews, and this one will sound like an insider, but I can't help that. I'm just totally impressed.