Unlike other reviews, I had a very good experience with this bank when I opened a new checking…read moreaccount. There was a 10 day hold on my funds, but that's typical in the business. I was waited on by Allie and she understood the process completely, establishing the account in only a few minutes. I have no hesitation using or recommending this bank.

I'll be making a withdrawal of all my cash from this bank. I've had absolutely nothing but trouble…read moresince my account switched here from First Midwest. I guess they don't cover customer service when they onboard new folks. Seems foreign to the entire bunch that works there!

Just got an auto loan from these nice people at a rate the dealership could not match. I have been…read morewith this bank since 1976 and have always been treated fairly. I have dealt with Kellie and Lisa at the north branch on Vermilion street in Danville for years, and the whole staff is always kind, helpful and welcoming. I know they are merging with First Midwest soon, but I am assured the nice people I've dealt with for years will still be there. I love this bank! Dave R

I called the bank today for some information regarding an old account, and the woman who I spoke…read morewith was one of the most unpleasant people ever. She was so inexplicably rude to me that I really couldn't even believe it. Every question I asked was met with a frustrated sigh and a condescending tone. I had my speaker phone on and even my husband was in awe of her attitude. After I finished with my questions, I started to comment on her bad attitude and she hung up on me mid-sentence! Lady, I don't know who you are but you are AWFUL. CIB needs to keep you locked away in some back room so you never come in contact with any customers ever again.