The whole process was extremely easy and Sun Palace Vacations customer service was excellent! We stayed in Reef of Paradise and the house was amazing! Kitchen was fully stocked with all the plates and cooking utensils you would ever need. The pool was nice and warm with plenty of seating around it, shaded and unshaded. Only downside to the pool is the material it is made of is extremely rough on your feet/body. Had tons of beach accessories like chairs, umbrella, wagons, coolers and toys. We like to sleep with oscillating fans and they even had those. Plenty of beach towels are also provided. House is about a 3 minute walk to the beach, basically across Estro Blvd. My only complaints are traffic noise, and not enough shower towels. The only thing that was changed on us was we asked for a later check out because our plane flew out late and was told we could check out at 2pm. Later on we received a call that said we would have to be out by 10am because home owner was coming in early. Stuff happens but it was a bummer wanted all that Florida sun we could get. read more

Sun Palace Vacations - Frot of Reef of Paradise condo. - Vacation Rentals Near Me - Fort Myers Beach, Florida

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Stayed in a Sun Palace location (Fort Meyers) the first week of November. Horrible musty smell in unit. Thought maybe it was the rotting floor. Roaches...Unsanitary conditions we overlooked because we're reasonable people. Bed bug mattress protector NOT ZIPPED. NOW!! BEDBUGS!!! We were bitten while there but thought it was noseeums. Well, we're home and can now see....BEDBUGS!! Spoke with Inzy at the office. They have no policy on bedbug discovery after check out. Manager, Kathy was supposed to call me. Hasn't called or reached out and we're now undergoing treatment for bedbug infestation. IN OUR HOME. UNACCEPTABLE. Avoid this rental company for the health and safety of your family, and for your own financial and mental well-being. HORRIBLE what we're now enduring. read more

Our stay on Fort Myers Beach was a little disappointing. When we arrived I had to move all the garbage cans that were blocking the drive. to the side I'm not sure where they were supposed to be put they stayed there until we left. Upon our arrival we noticed there was only one roll of toilet paper in each bathroom we had 15 guests. We immediately went to the store to buy supplies to wash dishes with paper towels and toilet paper. We left a couple of items inadvertently and right after our departure it took eight phone calls and five days to get an answer that I would have to wait an additional 16 days to get our items back. I contacted the president of sun palace vacations with no response after each phone call they said they would get back to me and they never did very unprofessional. For the money paid I would expect that there would be towels and toiletries available. read more

This is the worst company. When we arrived 1st night @ 11:30 p.m. code for door wouldn't work, called after hrs. # was given another code that didn't work either. Operator, Rochelle said there was nothing elses they could do & we would have to get a hotel. Unfortunately we arrived during the cold snap the furnace wasn't repaired for 2 days. A space heater was offered. Dishwasher leaked, repairman came out but couldn't find anything. There were only 3 washcloths left for a 18 night stay for 2 people, I've asked 4 times ... nothing has been delivered. The dryer says lint filter needs to be cleaned, there are no GFI outlets in either bathroom.There was no switch plate cover on the switch under the sink for the garbage disposal, that was repaired. Now we are going on day #4 dealing with 3 leaks from the unit above in the bathroom. Both the POA @ Carlos Pointe & Kathy Fletcher @ Sun Palace know about it but nothing is being done. Kathy @ Sun Palalce says its up to Carlos Pointe, President of POA says owner has been contacted. I've asked Kathy to relocate us she says they have nothing available. After pressing it we have been offered a refund for hotel stay, 1 night for unit not being available without sales tax or cleaning fee that was paid and $100 credit for inconvenience. Hardly think that is fair for the inconvenience we've have had to incur and will continue to incur until we leave. There are plenty of other companies to choose from look elsewhere. read more

We do understand that this construction has to happen to rebuild Fort Meyers after the hurricane . We should have warned before our vacation and maybe relocated. This was an awful vacation between the construction and the nasty green pool! We would advise not to use Sun Palace Vacations! We never will again! We had to keep calling to get the pool serviced. They would send emails to ask how our vacation was going and when we told them we were not happy and sent photos , we received no response! We asked to possibly be moved. We were offered 3 other rentals that really weren't what we were looking for. One with no elevator or one with no pool. Another one away from the beach.We would have thought Sun Palace Vacations would have had a quiet 2 bed 1 bath with a pool close to the beach. The wood on the lanai was rotten , covered with carpet. Moldy cushions on the outdoor chairs. The wood by the entry door was almost dangerous.it creaked and popped when you stepped on it! The rental inside was ok except for nasty dirty carpet in the living room, ants, and mold in the shower.This was the worst vacation we have ever had! read more

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We used Sun Palace Vacations to rent a condo for the month of February. We were on the the fourth floor. The day before we were arriving Kathy calls to tell me the elevators are not working in our building and would not be working for the entire month we were staying. While there I spoke with the president of the condo association and several owners. They each told us that each home owner received an email that the elevators would not be working until late 2025. Kathy knew I had a one and three year old staying with me and chose not to tell us until the day before our arrival. She claims she had no idea. These elevators were out of service for months. After two days and unpacking all of our things and putting away all of our groceries she said she may have another unit for us but it was more money so she would have to check with the owners. We are on vacation...why would I want to now pack everything up and carry it back down 58 steps, reload my car and unpack at another condo? She was dishonest from the start. I would never rent through Sun Palace again. They refunded me less than 1/10 of what I paid. I never agreed to this amount but she went ahead without resolving this matter. Carrying cases of water, soda, beer, groceries, strollers, pack and plays and a one and three year old certainly took away from our enjoyment. Please do not rent from this company or rent from Palm Harbor Club at Bay Beach. We were in Unit 403. Shame on the owner of this unit as well. read more

We have been using Sun Palace for 15 years. Our six-week stay at Blue Horizon this winter was wonderful. The Sun Palace staff responded quickly to any problems/questions we had. The house is equipped with any beach items you mind need, and the kitchen has lots of pots and pans, appliances, and gadgets. The only thing I would suggest is that housekeeping could do a better job of cleaning/replacing shower curtains and liners. We had to replace 3 liners due to mildew. Otherwise, great stay!! read more

My friend and I stayed in the bikini bottom unit at mermaid tails. Sun palace made the reservation process very simple, and were really nice in allowing me to check in early since my flight got there in the morning. Check out was also super easy. The door had a code and when you leave, you push the code and it logs you as checked out. The unit itself was adorable. Very clean, clear instructions on how to use everything, kitchen with dishes and utensils, as well as small appliances. There were even clean, extra sheets and extra pillows for the pullout bed in the sofa. The unit also had beach towels available, and there were beach chairs and umbrellas that we could use on a first come basis in a box by the pool. there are six units at mermaid tails. Bikini bottom was the first one all the way to the left. It was very quiet, although there really were not many people around for most of this week. There is a washer and dryer in a shed behind the property. I did not use them, but one of the other residents did, and said that they worked just fine. we were a short two blocks from the main street. If you cross the street, we were right at the beach. There remains a lot of destruction on the island, so many restaurants and shops have not yet been rebuilt, but many places were operating out of food, trucks, or giant tents quite successfully. There were ample opportunities for food within walking distance, which was lovely. We often would walk to the beach, return home and pick up some dinner, then soak in the hot tub in the evening. The remote for the hot tub was a little confusing, and the system often turned itself off during the day. It only took a few hours to heat up the water though, so we would check that it was on around dinner and go out later to sit in the hot tub and look at the stars. There is a place up the road to rent a bicycle and a publix grocery within a short biking distance, and of course, the beach is at the end of the road. If you want anything more than the few restaurants in the immediate area, you will need a car . Otherwise, if you're content to sit on the beach and stay in the neighborhood, everything is walkable. read more

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Great family vacation home in Ft Myers. Big Blue House has 6 bedrooms, heated pool, large kitchen and so many amenities. read more

We stayed at Island Grande in Ft Myers. We loved the beautiful property! The office staff and maintenance crew was amazing. The house was well equipped with everything you need for a perfect family vacation. Updated, large spacious bedrooms and kitchen. Check them out. We will definitely book for next year. read more

I would leave negative reviews if I could. ANNE THIS IS FOR YOU not only are the most unprofessional person I have ever met... quite literally having her HANG UP ON ME when her cleaners are STEALING our stuff because she can't listen to basic instructions such as GIVE US A CALL WHEN THE CLEANER GET HERE? Again not professional and apparently not very smart. They will be hearing from our lawyers shortly but do not and I repeat do not book with them EVER. It's a trap and Anne and Christina are horrible employees who should be fired and it's my absolute mission to sue them for everything that is missing. But not only that lol after the hurricane they got us in a dirty room even the woman who works on the property was so disgusted she called the OWNER who then called this bs property group. I'm appalled at how they handled this and they will be hearing from me and then some. And now going through some things seem to be appear missing so you will definitely be hearing from us. This company lies and steals. Also after I spoke with KATHY she threatened to cancel my reservation because she didn't like my "tone" but paradise rental property witnessed the whole thing and got us in touch with the owner and will help us when she decided to be petty and cancel. What a welcome to Florida. Thanks Kathy and anne read more

We rented Ocean Mist 5276 Estero Blvd. My group was pumped and paid a large premium over other available rentals because this home looked fresh, new and definitely sparkling clean. The house is in horrible disrepair. It was not cleaned and we spent much of the first day making it livable and had to buy cleaning products just to sanitize/clean off black grime from the hand railings, disinfect the tables with food left from previous renters and wash the dirty dishes. There were an inadequate number of towels for everyone indicated on the reservation so we bought towels as well. The house never got cooler than 75 degrees, even though we were gone all day long at a tournament & it was set to 70 degrees. The repair man came twice...he was super nice and said that the AC unit was operating as well as it were able. The floors are badly rippled and unlevel. The bedding is the lowest level possible...for the amount it costs nightly, a minimally decorated home might have disguised some of the peeling wood and crud filled corners that had not been cleaned for some time. It is not even Walmart quality...more like the Dollar Store. And I'm being generous. The outdoor furniture is a safety hazard and should be thrown away. The sofa bed is broken and has a label saying as such...so the management company KNEW it was busted ahead of our arrival!! The only good thing about this place is that it's on the beach. I feel totally ripped off and deceived by the photos. Save your money and find another rental. Stay away from any of the homes named Sugar Beach Rentals in the 5200 block of Estero, which are managed by Sun Palace. read more

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Our reunion stay at Shell Bound was wonderful! It was a beautiful, newly remodeled four bedroom, 2.5 bath home very close to the beach. All rooms had large screen TVs. With five women we wished there were mirrors in each bedroom. The house had sufficient kitchen, utensils, dishes, pans, etc. The refrigerator was extremely large, but the icemaker never worked. Not a problem buying ice because the freezer had lots of storage room! The pool in the backyard was very nice! Shelling on the beach was great! Publix grocery store only 1 mile away. Sun Palace management was very prompt in answering questions before our stay and when the BBQ grill had no propane they had it filled by mid morning. Great service!! Overall, we really enjoyed our stay! read more

A few problems cropped up at the house my family rented in August. Sun Palace was very helpful and responsive in getting them resolved. All done to our satisfaction. Very nice people as well. We would definitely rent a house under their management again. read more

DO NOT USE SUN PALACE Vacations!!! You can't say now that you have not been warned!! I don't have time to describe how awful it was and why! No air conditioning upstairs and barely any water pressure! Horrible customer service! My brother paid 7,000$ for a week that should of cost maybe 400$ The blender in the kitchen was from 1955! Unless you have extremely low standards, do not stay at this place! read more

Don't rent through this company! We had a signed contract with them for a Fort Meyers Beach rental home in March. They increased the rent 2 months before the rental date by $350/night! The excuse was that the owner decided he wanted more money...our contract was not with the owner and Sun Palace refused to honor our contract with them. As you know, finding another rental on the beach with such late notice is virtually impossible. We offered to split the increase and they said no. So disappointing. read more

Don't use Sun Palace Vacation homes! Our December vacation with one of their properties was abruptly cancelled due to the company and a housing owner "going separate ways". We had a signed contract but that doesn't mean anything unless it benefits them. They offered us what they had in stock, but it isn't even close to a like-for-like property. They were apologetic, but with non-refundable flights that we have to eat the cost on, I wouldn't trust them again! read more

This is the second vacation stay with Sun palace for our family and it was all we remembered. Great Location in a quiet neighborhood. Home was well kept and clean. Normally we clean any property before considering it good for our kids however even this challenging environment they shine. Our trip was two weeks this time and we were able to enjoy more of the beach and local attractions. Sanibel island was a little over 45 minutes away. Yucatan restaurant and Doc Fords were two of our family favorites. Bowditch park and Lovers Key both equally split in distance and good to visit. We have had nothing but good experiences and we will return again to one of their properties. read more

Sun Palace Vacations was amazing to work with. They were very quick to respond to any questions I had. The propery was everything my family could have imaged and more. This is the best company I have ever deal with. I could give them 10stars if I could. Highly recommend read more

Buyer Beware! They cancelled our reservation without notifying us because the beach recently an event going on around the time of our reservation and decided they could get a higher rate for the room. They hide behind a "system error" for the price we booked and took zero responsibility for it. Terrible customer service. I would never recommend them!when asked why they cancelled without notifying us they said "that's our policy" read more

We have rented from Sun Palace Vacations for 3 years. Houses have all been spotless. When we called in the morning for a few extra blankets, they brought them over within a couple hours. Would happily recommend read more

Our daughter was injured by dangerous furniture on one of their properties and they are refusing to provide their insurance information. We've been forced to get attorneys involved. Stay away! read more

Sun Palace has been nothing but the absolute best in every way possible throughout all of our stays! The entire team goes above and beyond to remedy any and all issues promptly and professionally. We have stayed at multiple properties for several years now and our expectations have never been left in disappointment. We unfortunately had to cancel this season due to Covid-19 and while it not only greatly affected their business it also went against their policy, yet Judith and the team far exceeded anything we could have imagined to not only make us whole on this years vacation but continued to strive for excellence while assisting us on booking for 2021. While we would have continued to use their services, this most recent act of kindness and professionalism has only cemented our faith and dedication to this business. I gladly welcome any questions that readers may have and with years of experiences on FMB, I can faithfully state that Sun Palace Vacations offers some of the nicest residences on the island, works with incredible owners as well as offers the absolute best team who truly care for their clients and their families. When you book a vacation, you are booking a time of memories. Sun Palace delivers the best memories on the island! read more