We would give 6 stars if it were possible. We have been clients of Sun Tours & Travel since the early 1990's. Nancy, Lon and staff are experts in their field. They have provided fabulous service to us consistently. Their dedication to perfection has given us the much needed peace of mind for us on cruises, land tours and flights. They try to anticipate every situation and provide advice as needed. You always know the details of your trip as Nancy and Lon are expert and very experienced travelers themself. They treat all clients like family. Sun Tours & Travel has been our agent for many cruises including the Mediterranean, Caribbean, Mexican Riviera, New England and Canada, Panama Canal, Cuba, Scandinavia, European Rivers-Danube, Rhine, Mosel, and Douro, South America, South Africa, China, Australia, French Polynesia, and Indonesia. Most recently in Oct/Nov 2022 we traveled on an Oceanica Cruise ship from Barcelona to Venice including 3 fabulous hotel nights with private tours in both Barcelona and Venice. In Venice at the five star Bauer Palazzo Hotel, through Nancy's efforts we stayed 3 nights for the price of 2 as well as an upgraded suite. She also arranged for a private water taxi from the Venice airport to the Hotel. A couple at the Venice Airport saw the itinerary and vouchers that Nancy had provided us and stated they had never seen such a detailed and easy to use packet and wished their Travel Agent provided something like this. Because of Nancy & Lon we have been fortunate to meet 100's of wonderful people on these trips. We have recommended with confidence and pride the use of Sun Tour and Travel to many many friends all of whom have enjoyed the same great service and advice from Nancy, Lon and staff. Thanks Sun Tours and Travel for the many years of service and especially the memories. From you dedicated and loyal customers, Maurice & Jane Sullivan read more

I've used Sun Tours & Travel for a decade arranging personal trips designed by their very competent staff as well as package tours, some escorted by Nancy & Lon. Travel has always been paramount in my life and this agency is truly first rate. Over the years my wife and I have traveled using several other Honolulu travel agencies and, unless a very unique itinerary is offered, we will always choose Sun Tours & Travel first. They have even coordinated with other agencies as needed for our journeys. If I'm using reward points or making bookings on my own they will always advise me if I'm getting a better value than they can provide. All of the staff are courteous, efficient and consistently looking out for the quality and value of our travel adventures. Never have I found them to have "hidden fees, confusing cancellation policies or miscommunication" about any of their services. Even when in transit if an issue arises I can count on a reply and assistance regardless of where on the globe we are. Gisela is most definitely our 'go to agent' for domestic travel and Nancy is phenomenal when planning international trips. I've never been disappointed with their planning efforts. They enjoy feedback and suggestions from our experiences that will assist others. And if a flight, accommodation or excursion is below our expectations (out of their control) they are extraordinarily open to hearing our opinion and referencing that to make adjustments for other guests. If you want a true full service travel agency definitely call or visit Sun Tours & Travel. read more

My husband and I have been working with Sun Tours and Travel for 20+ years. In the capacity of both Business and Leisure travel. We have not had a single bad experience with Nancy, Lon and their wonderful staff. We have gone to 20+ countries with this company...Land and Air, Cruises, Safari's, Tours you name it. Each and every day proved to be epic. But, their service does not start when you board the plane. It starts a year + in advance. Proposals, cost comparisons, fees, Insurance, briefing, our opinions...I can go on and on about the interaction with Nancy and Lon prior to making a commitment and a deposit. The deck of cards are put on the table and WE CHOOSE what is best for us and collectively as a group. Prior to COVID we were scheduled on an Oceania cruise. The Cruise Line cancelled. WE DID NOTHING! Nancy and Lon processed all refunds and we were reimbursed quickly and efficiently. Were there hidden fees? ABSOLUTELY NOT! In fact, we were advised to retain our deposit for future use and we are doing a cruise in October, 2022 and our balance is pennies due to the smart hold on the previous payment. I applaud you Nancy and Lon and your staff for always ensuring that we create memories that will always be imbedded in our minds, on our hearts and really in our souls. You CANNOT find a warm and fuzzy Travel agent anymore. A body, a face and human contact is KEY to ensuring your memories are created for a lifetime. BRAVO to this fine Travel Agency called SUN TOURS AND TRAVEL. read more

If you really want a agent who Specializing in getting a complete package without any worries or complications after your vacation begins, Trust Nancy and Lon. We have been customers of Sun Tours for over 20 years, been to Asia, Africa, Europe, Australia, New Zealand and to the South Pacifi We have albums of pictures from every trip and still remain the best of friends. There has never been a moment that when we arrived at the airport, and had to worry about connecting flights or getting transportation to meet our Cruise Line. Nancy is the best in making our trip a moment to remember. If any of you decide not to get travel Insurance when you travel, think twice about the consequences of an accident that was not planned on becomes a reality. The cost is minimum as compared to the problems that may happen on any trip. We had a cruise cancelled during the COVID shutdown, and Nancy did her magic by making our next trip on the same cruise line a reality. I just want to go on vacation to relax and have a drink or two. Sun Tours will make it happen, Mahalo Lon and Nancy for allowing 2 mid 70's adults go places and come home safely to Hawaii. Where else in the world can one go on vacation and come home to spend our life on another vacation read more

We have traveled with Sun Tours & Travel for many years & have enjoyed being on Nancy & Lon's tours! Nancy does a GREAT job of giving us the best deals & explaining all the details of the trips, costs & options! She always recommends getting travel insurance to protect her clients & their travel investments! We know of other travelers who have benefitted from having the travel insurance! Nancy & Lon work very hard to provide the BEST vacations for us & their customers! During COVID we had a cruise scheduled to Japan in 2021 which was a fantastic deal! There were lower cruise costs & more credits offered due to COVID. But the cruise line rescheduled the trip to 2022. They then cancelled the 2022 trip & rescheduled it to 2024!!! We asked Nancy about the possibility of getting a refund, & she explained to us the "pros & cons" of it. After hearing this, we decided to stay w/ the future cruise in 2024 as the costs & benefits would remain the same as the 2021 cruise inspite of future increasing costs in 2024. We highly recommend Nancy & Lon at SunTours for your travel needs! They deserve more than 5 stars for their EXCELLENT services!!! We have peace of mind knowing they've taken care all the details! read more

Nancy exceeded herself: We found a cruise to the British Isles that was greatly reduced in price and contacted Nancy. * She was able to immediately secure a cabin before they were all gone o Got a mini suite at a lower price than a balcony o She put us in for an upgrade at the time of booking * With less than 30 days to cruise, she was able to secure flights that allowed us to also get the maximum air miles * Hawaiian Air part way than to experience a foreign experience with British Air. * With British Air she coordinated an upgrade in seats. * Return trip stopped in Las Vegas and she got a room so we could break up the trip home * In London, she got us a room near the airport and coordinated the trips to and from the cruise ship. Plus providing other transportation information. * Provided guidance on cruise tours of interest. * Looked at several options of travel insurance for us to select. Plus provided recommendation guidance. * Did all of this in one setting where we walked out with all reservations secured. * Later she provided a detailed summary of all the trip to include tickets and backup information. * She did this with a smile and made us feel more like family, friend than a client. read more

I can't imagine booking anything without Nancy Eastlund at Sun Tours & Travel. Nancy and her staff, including husband Lon, have been taking care of all of the travel needs for ourselves and our family for.........eons - maybe 25 years? Anyway, they all really know their stuff and will go 1,000 yards to make sure your flight/tour/cruise/acommodations/whatever are the best and most economical available. Nancy typically spends hours (how many?) on our bookings, searching out the best routing and cheapest fares she can find. Never mind that their booking fee is minimal. She works tirelessly into the night to make us happy and could charge 3 times as much for her time and I'd still be happy. (No, Nancy, you don't HAVE to charge us more!!) We've been on several escorted tours with Sun Tours, with Nancy & Lon guiding us and 20-50 other happy passengers to the best attractions & sights along the way. They research local guides, searching out individuals that will make our experience perfect. Bottom line - put your travel needs into Nancy's hands and you'll not only have a top-notch travel agent, but a friend for life. read more

Nothing but praise for Nancy and her staff for meeting our travel needs. I am a wheelchair customer of Sun Tours since 2008 and Nancy and her staff are always mindful of my accessibility and mobility issues when booking our travel. I am always confident that I will enjoy a hotel/cabin room which meets all the ADA requirements as well as visit recommended sites which can accommodate my needs. Nancy is especially excellent when unexpected interruptions occur during our travel. When an airline canceled our flight and made us return the next day only to find that our plane was taken out of service due to mechanical reasons, Nancy insured that all 55+ of our group were re-booked on other airlines to reach our initial destination. We had to split into two separate groups. This took hours of her bouncing between tickets counters to accommodate all of our needs. We continue to travel with Sun Tours as we are confident that Nancy will always get us the best deal possible and we will enjoy a great travel experience! read more

My wife and I first met Nancy and Lon, who own Sun Tours, in 2017. They organized and personally led us among a large group of tourists on a dream tour to South Africa. The tour was going great until the strong man in charge of Mozambique decided not to meet our cruise ship at the port. That is, absolutely nobody came to greet us, and everybody had to stay onboard We had a full ship of steamed passengers. However, our group had a great advantage. Nancy immediately got on the phone and talked to her African contacts. As a result, we got a bonus excursion on that same trip. Nancy and Lon are veteran tour planners. We trust them completely. On every tour they've given us more value than we ever expected. There's no doubt that they rate five stars. They've earned them. read more

5 stars service, without a doubt. Full service and Nancy knows her stuff. She spends the time to really provide you with a great trip. Her experience and knowledge about airlines, hotels, cruise ships, land tours, you name it, she's travelled them and can tell you from experience what she knows. Want a safari, she's done it. She goes beyond the scope of a normal travel agent and I can depend on her to find me the best airline routes, the closest hotel to town, or the cruise ship or the airport, transportation to / from the airport (that shows up on time) at the best price. I've booked complete tours and FIT trips, from Europe to Asia to the Americas, some on the economical end and some on the pricey end and I will continue to work with Nancy. read more

Nancy and Lon have been our go-to travel partners for over 20 years, since Nancy first planned our personal anniversary vacation to Australia. Since then they have planned cruises, group tours, even simple airline bookings and insurance. No task is too large or small, all receive the same super level of professional support. A good example is when we were traveling internationally and our flight was delayed in Seoul so much that we would miss our transfer at the destination. Although it was midnight in Hawaii, Nancy responded to my email and made arrangements to be sure we were met. I consider Nancy and Lon friends and they will always be my travel partners! read more

Over the years, I've travelled to nearly 80 countries for official and personal reasons, and this is by far the most outstanding travel agency I have ever relied upon--I will never use anyone else. Nancy is a "wonder woman" and her staff has been an absolute pleasure to work with. Her and their attention to detail is impeccable, whether for airfare and managing tight connections to out-of-the-way places, making hotel accommodations, or last-minute car rental reservations--not only in the planning before a trip, but throughout it as well to make sure all goes smoothly. I travel in complete confidence when I arrange any trip with Nancy and Sun Tours & Travel. read more

We have used Nancy, Lon and Gisela for 16 years and have received excellent service every time. Not only did they handle all the preparations for our many trips and update us on any changes, but were there for us when things went wrong while traveling. For example, they rescued our lost luggage in Rome and rearranged connections when our overseas flight to Amsterdam was delayed. They are seasoned travelers and their depth of knowledge is amazing. They also held our hand through all the covid restrictions while traveling. You can't find better agents! read more

As world travelers we have used Sun Tours & Travel exclusively for over 20 years. Nancy has made our travel seamless from air and ground transportation, hotels, cruises, touring and much more. From bilingual representatives waiting at baggage claim to cabin selection on cruise ships to custom designed tours from her personal experience. Complex itineraries such as this summer's 6 back to back cruises departing from different countries and ships not a problem. Regardless of our location we can always count on Nancy for assistance. read more

We have been using Sun Tours & Travel for many years even though we live on the East Coast of the Mainland. We have found them to be very fair with all matters - even when we have cancelled or the tour itself has been cancelled. They spend a lot of time with each reservations and deserve to be paid a fair price for their knowledge and help. i have and will continue to recommend them for their great service. read more