My credit union in Florida is not in South Carolina but I was told I could go to the nearest Credit…read moreUnion and they could assist. So one day I needed a larger sum of cash more than what I could get without a fee while making a purchase on groceries. All I needed to do is give my member number and license. Voila! I was able to make withdrawals from my accounts. This has been great as I truly don't want to change banks and we get direct deposits into them currently. Also a long history with the bank. The tellers here are so efficient as well as friendly. There had been zero wait time the two times I have been to this branch and that was on a Saturday the last time.

Great service, everyone seems genuinely happy. To help us. Very glad we moved our accounts here…read more Very easy to schedule appointments and user friendly app/website.

The card machine in the drive thru malfunctioned and ate my husband's bank card. After a 20 minute…read morewait in the lobby, he finally was able to speak to the teller and then manager. He was told he has to order a new car they no longer issue them there. The card will take 30 days! They offered to expedited but only if we paid $32! So to put this in perspective, their machine malfunctions and does something wrong yet we have to pay an exorbit fee to correct the error. Would not recommend banking here... I've been a long-term customer and this is just poor customer service

Not a customer but as someone who went into the bank to request change for a $50 bill. I was…read morerefused because I was not a customer. Are you kidding me? It wasn't as if I was asking them to cash a check. Ridiculous.

I've been with truist for over10 years. Great service. the tellers all know me by name. Wait time…read morecan be long when the lobby is full, but overall OK wait time. Fast and efficient Some of the new banking rules requiring photo ID are irritating, but easy to comply with. When I need foreign currency it's there the next day! Zelle quick and easy as is transfers between accounts.

Terrible all the way around. Wouldn't know Customer Service if it hit them in the face. This…read moreparticular branch needs a complete service and personnel makeover.

I was so disappointed. I went there for a loan - the Okatie branch. I went in PERSON. I was told…read morethat I had to have an account t there for a YEAR before I could even apply for one. They didn't pull my credit, ask what I did for a living or what my income was. Just said "no" you don't have an account here. They didn't ask if I had ever had one - which I had -- to include a half million home loan through them and 20 years of military service - JUST NO. For the first time I needed some assistance. If anyone reads these which I doubt it would nice to have someone respond. I'm not a genius but this is not the way to run a business.

We really need to give a shout out to Lina, at Wells Fargo OKatie. If you are looking for a…read morecompassionate, knowledgeable, patient banker, please call her! I went with my 91 year old mom- and Lina talked us through everything we needed- it's like having your granddaughter watch out for all your financial interests. Truly, Lina, thank you! You are a treasure!

Don't know why anyone would give them a bad review? We had to set up a wire transfer and they…read morecouldn't have been more pleasant and helpful!! We were greeted when we walked in and the banker we sat with was friendly.

Visiting Hilton Head I needed to go to PNC when I looked up where it was and the review of the bank…read morewas not very good when I went there they were very nice very helpful so I don't know why they got a bad rating.

The list of complaints is many and varied. I have dealt with this bank for the past nine years and…read moreused a checking account for paying bills and moving money from and to other banks. I currently have business relations with three other banks and have dealt with many over the years. First Citizens Bank has the worst customer service of any bank I've ever dealt with, bar none. They can't seem to do even the simplest thing right, like closing the account. Adding insult to injury they tried to charge me a fee to close my account.

The best staff and service in Beaufort, you will find professionals and friends here…read more The tellers have been in banking for a LONG time and will serve you quickly with a genuine smile. I have banked there for two decades and hope many more!

What I like about TD Bank is they're close to where I live and have branches over much of the east…read morecoast. They also have very convenient hours. What I don't like it trying to make a deposit at their drive through and taking 20 minutes to do it. It still blows my mind that if I'm depositing $100 of cash, I practically need to bring my birth certificate. Seriously? Yes-- I sent over my drivers license. They then needed to send me a text with a code which I had to wait for and provide before my deposit would go through. Are all bank deposits this complicated? I told the teller if anyone wants to deposit money into my bank account, please let them even without proving who they are.

The Bluffton branch does a professional job and is very friendly. I appreciate…read morethe quality service that I get there.

Everything always goes well!! The staff is very helpful and eager to please!! Everyone is so…read morewelcoming and extremely knowledgeable about banking!!

After banking with Coastal States with no problems for 9 years, a recent experience with their…read morecustomer service has caused me to open an account elsewhere. I currently have no access to my money because of a mistake they made. A clerical error was made where funds were incorrectly put into my account 13 months ago. Unfortunately, I did not catch this, which I understand is my fault and I take full responsibility. However, the two women I spoke with practically accused me of criminal activity for a mistake THEY made OVER A YEAR AGO. This is completely unacceptable! When I started crying on the phone, she told me I was being emotional. They made no effort to apologize, accept responsibility, or offer sympathy for the inconvenience or anxiety they caused me. I understand they were doing their jobs, but to make the assumption that I intentionally did this knowingly and willingly is wrong and inappropriate.

Professional, knowledgeable caring group. Pleasant…read morepersonnel in pleasant surroundings, a pleasure to visit and do business with minimum wait time.

Best car rates, mortgage rates and they listen & fix any problems we encountered.read more