I was very nervous about my visit. However, I walked out with a sense of accomplishment after…read morespeaking to Dr. Moukarzel once he checked me in a very matter of fact way (didn't make me uncomfortable) and then shared our plan of action in detail. I feel very satisfied to be in his care. Thank you to the staff as well. All very nice and attentive. A group of professionals.

Had my first ultrasound done here and they took forever to see me I waited one hour to be seen and…read morewhen I did get seen the Dr was not friendly and did not make my first experience special. My mother asked questions and the doctor had smart remarks. The front receptionist is not as nice either. The scheduler was the only nice one in the office.

As a patient, it is hard to talk to services, when they frequently cancel patient appointments, yet…read moredon't care if your treatment is missed. Sad. Owner/MGR. Full of excuses. Go somewhere else

This is a great place to go for physical therapy. The staff is professional, caring and attentive…read more They actually listen when you answer their questions and actually care if you make progress. I can't recommend them highly enough.

When I saw the 1 star review, I felt the need to speak up. They do not deserve to be trashed like…read morethat. I am a physician in the area, and I have interacted with this facility many times. Heart and Hand is an amazing home. Everyone is kind, caring, and attentive to their clients. They work very hard to ensure the health and safety of their clients. I have seen them go out of their way. I strongly recommend them.

They wrongfully terminate employees and bad mouth caregivers & their clients…read more They also mention the looks of their employees and say they should be wearing makeup

No efforts in communicating with patients. It is my first appointment with the clinic. I was…read morereally thrilled to visit this new clinic as it was for me. I arrived on time, checked in, and because the front desk lady said because I was also on my phone when I was checking in she skipped me. She said because I was on my phone. I was not rude to her at all, and yes I was on my phone, but even though I was on an important phone call from social security disability administration office which I'd been waiting for over a year for. As I mentioned, because right before I walked into the office I received the call and was trying my hardest to not be rude to either party, I decided to keep the phone close to my ear and respond to the disability officer as promptly and politely as possible. When I directed Myself to the front office assistant, I said hello, did not disregard her questions, and was professional to her. Right before i walked away from the window at the front desk, I told her I'd be right back, it seemed to me she heard me. I ended up walking outside because the gentleman was asking me for some information I had to give him for my claim in the car, which was right outside, when I came right back in she told me she skipped me because she thought I'd left. I did Mention to her I had told her I'd be right back, she looked a little upset at me and told me three different things as I was trying to tell her my situation. 1st reason for her dropping my appointment-You left., 2nd., you were on your phone.3., I did not tell her that I'd be back. She went on to tell me the doctor had a meeting at a specific time and she cancelled my appointment due to all of the above. She didn't even provide me the time of day to explain to her my situation. She ened with telling me she canceled my appointment because I was on the phone very rudely she answered as if she would have gotten attended because I was on my phone when I was communicating with her. I know it is rude for me to do that, but I do know how to multitask and I am professional. I too am a professional woman just because o was not behind that window and I was a patient during this encounter, I still provided both parties with the upmost respect and time they deserved. I was given the option to sit and wait for the dr to finish his meeting and then he would see me. I said that was okay. Granted if he had a meeting and they had to cancel my appointment for his meeting, I did not step away from the office not even 10 minutes for them to cancel my appointment, nor did I receive a citrusy call to see if I was okay and if I was going to yet be seen. There were no efforts in communicating with me at all. This is my first initial appointment and now I don't even know if I want to continue seeing them. I will give them another chance hopefully my entire time here is not the same every time I visit. I will be hopeful and pray that this was just a terrible misunderstand and miscommunication somehow. I truly understand if he had an appointment after me, I just wish they would have made me feel like I was an important part of their community as well and given the same courtesy and kindness so we could have established a most respected relationship. Hoping for the best. If not I don't have many options here in the Imperial Valley though if I do continue to have these problems I will take it up to the agency who provides medical care and medical staff, as well as for looking for a new dr elsewhere. Wishing for the best!!

Great experience!!! Loved the atmosphere and the vibe . Dr.Hahm and Dr.Gwon were both great during…read moremy consult and cosmetic procedure. Everything was explained so thoroughly and all of my 2000 questions answered . Highly recommend

They seemed annoyed at the front counter when we came in and they spent more time watching the…read moresoccer game on their phones than tending to people who needed their help

The places sucks they will not cure you instead they give you u ineffective meds so you can keep…read moregoing back and so your condition gets worse so they can bill you more, it's all a business here.

Friendly and helpful staff. It was really easy to make an appointment for my mother on a short…read morenotice and get the audiogram results both printed and emailed so that she can follow up with the referring doctor. Would definitely recommend!

Dr Ansari is great. Great bedside manner and takes the time to listen and talk to his patients…read more The receptionist crew has gotten much better over the years. We live far out of town but they worked my wife and I in together all at once. Very accommodating.

I was very pleased with the polite customer service I received from the gorgeous receptionists…read more They're all so nice and gentle and sexy I might add. The only bad thing though is that old farts and jeezers look disgusting when flirting and aking the sexy, young, voluptuous clerks and nurses giggle thinking they still got it at age what, I don't know 2000?

I had a very disappointing experience at Desert Chiropractor today as a new patient. My insurance…read morerecently renewed, and I've been seeing another chiropractor without any billing issues--only paying my standard co-pay. I also work in healthcare and understand how insurance and billing should be handled. When I arrived, I was told I needed to pay a coinsurance percentage before even being seen. I explained that I was willing to pay, but I wanted to verify the billing details first since this was different from my usual experience. The front desk initially offered to bill my insurance and connect me with their billing manager, which I appreciated. However, things quickly went downhill. Another woman called me up (without introducing herself) and insisted I pay the amount they calculated. I again explained that I was not refusing to pay--I simply wanted to confirm which CPT codes would be used so I could verify the estimate with my insurance. She appeared visibly annoyed and provided what she claimed were billing codes, but they were actually diagnosis codes--not CPT codes. As someone with healthcare experience, that was a major red flag. I calmly pointed out that it didn't make sense to already have diagnosis codes before I had even been evaluated by the provider. Additionally, they had already calculated coinsurance before any exam, which suggests predetermined billing practices. To my surprise, I later found out this individual was the chiropractor herself. Her response to reasonable questions was dismissive--she laughed, refused to provide proper billing information, and walked away. At that point, I declined treatment and left. This experience felt unprofessional, dismissive, and concerning from a billing transparency standpoint. Patients have every right to understand how they are being charged, especially before receiving care. I would not recommend this office based on how they handled a straightforward and reasonable request. Tuve una experiencia muy decepcionante hoy en Desert Chiropractor como paciente nueva. Mi seguro se renovó recientemente, y he estado viendo a otro quiropráctico sin problemas de facturación--solo pagando mi copago habitual. Además, trabajo en el área de salud desde hace 20 años, por lo que entiendo cómo deben manejarse estos procesos. Al llegar, me informaron que tenía que pagar un porcentaje de coinsurance antes de siquiera ser atendida. Les expliqué que estaba dispuesta a pagar, pero que primero quería verificar los detalles de facturación, ya que esto era diferente a lo que estoy acostumbrada. La recepcionista inicialmente me ofreció facturar al seguro y comunicarme con su gerente de facturación, lo cual agradecí. Sin embargo, la situación empeoró rápidamente. Otra mujer me llamó (sin presentarse) y me exigió que pagara la cantidad que ellos habían calculado. Le expliqué nuevamente que no me negaba a pagar, pero que necesitaba saber qué códigos CPT iban a utilizar para poder verificar con mi seguro un estimado correcto. Se notaba claramente molesta por mis preguntas y me proporcionó unos códigos que supuestamente eran de facturación, pero en realidad eran códigos de diagnóstico, no códigos CPT. Como profesional de la salud, esto fue una gran señal de alerta. Le comenté que no tenía sentido que ya tuvieran códigos de diagnóstico si ni siquiera había sido evaluada por el proveedor. Además, ya tenían calculado un monto de coinsurance antes de cualquier consulta, lo cual sugiere prácticas de facturación predeterminadas. Para mi sorpresa, después me enteré de que esta persona era la misma quiropráctica. Su actitud fue poco profesional--se rió, se negó a proporcionar la información adecuada y se retiró. En ese momento, decidí no recibir atención y me fui. La experiencia fue poco profesional, despectiva y preocupante en cuanto a la transparencia en la facturación. Los pacientes tienen derecho a entender cómo se les está cobrando, especialmente antes de recibir cualquier servicio. No recomendaría este lugar basándome en cómo manejaron una solicitud razonable.

Staff is absolutely amazing!! It was my son's first time going and the doctor made him feel…read morecomfortable. Definitely recommend!!!