I think what turns me off the most about this Vet is a horrible customer service at the front desk…read more I have sent msg's with emergency situations and never heard back. Every interaction is short and rude. If you can even get them to call or text or message you back. Their front desk receptionist & whoever is answering the phone is a very difficult and unhappy woman. I walked in last week as I came through the door. I was greeted by the receptionist, as if I had just walked into her home and was completely unwelcome. I was taken back and said I have an appointment. it honestly was as if I had walked in as an intruder. She said take a seat. There was no smile, There was no welcome in nothing. At that point I should've just walked out... I've had a couple of interactions with this vet and everyone has been disappointing with the staff. However, the vet is great. She's extremely knowledgeable, very kind and seems to care a lot. But it's just not worth getting through the front desk. I would recommend critter care. They are absolutely amazing. Their staff is so kind. Prices are much better as well Example - my last visit to Best Friends I took in a kitten that had ringworm for the visit, ringworm medicine and a dewormer It was $200. Critter, I brought my dog in for an emergency visit (tried to call Best Friends Vet . They never even called me back.) AnyWho, the visit at Critter Care sedation, stitching, medication was the same price $200. I couldn't imagine what that would've been if I would've gone to Best Friends. Also, Critter care has the friendliest front staff when you walk in you are greeted with a smile you are welcomed when you call. They will do their best to get you in and if it isn't emergency, they will find the time. I couldn't ever imagine calling critter care and not getting a response back. I would say best friends mobile vet is more like a wishy-washy run practice with a super negative front staff but a good vet. It's unfortunate She should find better help.

Awesome vet. Easily accessible and reasonable. So great with our Border Collie pup. Highly…read morerecommend.

Dr Lust and Staff our family just wanted you to know how much we appreciate you all. Your care over…read moreall our pets from your advice to routine care, surgery to emergency care has been amazing for decades. This is why so many of our family see you and why I have recommended you to so many people. At our last visit when it was time for our beloved Chocolate Lab to cross the rainbow bridge. You treated him with the upmost respect and we as a family weren't rushed even though it was late in your day. We felt as if you were there to help us and him have a very dignified last few moments with us. That made one of the most difficult decision a lot better and easier to handle. We really liked how you walked us through what was going to happen and why it was happening, that made the process so much less stressful. So to anyone in the Yakima area looking for the BEST Veterinarian and staff head out to see Dr Ken. For all the life stages of your pets, you and they will always be taken care with caring, respect, knowledge and love. Thank You Jason Hoff

I recently had to have my Zoee put to sleep she was having heart failure and they were very…read morecomforting to me as I have had Zoee since she was born I was devastated but had to do what was right for her the tech that was in the room with Dr Ken was so sweet and I am thankful for her and Dr Ken for reassuring me that I was doing right by Zoee and that she knew how much I loved her I didn't even have to tell them who I was when I came in I am also glad she went peacefully I can't thank them enough for the compassion they showed me and Zoee

They were able to get our dog Luna in right away! Very affordable as well! Very nice staff, will be…read moregoing back!

This place is cute, clean, and everyone goes out of their way to help you. I brought my dog in for…read morehis checkup and vaccine for the first time this week, and they got us in a room right away. We only waited about 5 minutes before he was weighed and they confirmed the records transfer from our previous vet. They even helped me find his microchip and set up his account, as the previous vet apparently didn't. My dog is sometimes wary of men, but not this time! The vet himself was kind, gentle, and seemed understanding of the typical worried dog parent. I asked for the rattlesnake vaccine, and we got it right away with no problem. The whole appointment lasted only 30 minutes.

Love Terrace Heights Vet clinic. My dog Rhodie actually loves going there because the staff is so…read morefriendly and good to her. Dr. Reed is a gem to work with. I have been very happy with my service every time I have gone there.

That's saying one bad apple spoils the whole bunch so I've been going to this veterinarian clinic…read morefor years and I've paid my bill when service is done tonight. I lost my cat after 12+ years. I came out of the room crying and I'm sad and I'm pretty upset but the gal behind the desk when I told her I could only afford to pay $100 she threw me daggers. She stared at me but what am I supposed to do? She says she was and is not compassionate. I don't know why they have her there. I believe her name is Trish. She was rude this morning when I dropped my cat off I'm totally heartbroken but it's at one person and as soon as I get done paying my bill because she treated me like I was gonna runoff and not pay the remaining balance that's how she made me feel. She's just a dreadful person so I'm not going back to the vet. I am going to a better vet that's nearby. Their loss.

We had to put our little dog down, and chose at home euthanasia. Dr. Knerr and Holly were very…read moreempathetic and handled the situation with gentleness and great care. We would recommend them to anyone needing this service.

I took my sassy diva cat in for aural hematoma. She's ruthless and barely tolerates people, however…read morethis clinic did great with her. They seem very professional and caring. I'm confident bringing my fur babies here. The free stickers are a nice touch.

Kind and helpful- clean establishment. Very compassionate when your dealing with a situation.read more

I went into the clinic for information around 2pm, July 30, 2025. The receptionist had this grim on…read moreher face. Dark hair, red and white shirt, a mark on her upper left lip. "Can I help you? I'm interested in dental, what is your procedure how much is it?' "You mean euthanasia?' still with this big grin on her face. I want dental and she wants to kill my cat.

Ashley's groomer is amazing. She came to my home to cut the nails of my very large dog. That is…read moreextremely scared and it went really well, we were able to get to the shop for another nail clipping and I used the self wash station. Ashley was so patient and very accommodating. This is an amazing human for your fur baby .

Ashly is excellent with my dog Auggie! He is shy and welcomes going to her. Auggie is relaxed and…read morehappy when I pick him up and he is Beautiful! Ashly is an experienced, professional yet personal groomer and my dog and I are thrilled at every visit with her. She knows my dog and she knows her work!

Deanna provided an exceptional first experience--10/10! She's now my go-to for my dog's nail trims…read more Despite my pup's muddy mishap right before the appointment, she graciously cleaned him up and expertly trimmed his nails. Clearly, she's a master in her field.