Subject: Formal Complaint - False Advertising, Bait-and-Switch, and Public Humiliation by Rooster's…read moreAntiques and Home Décor To Whom It May Concern, I am submitting this formal complaint regarding Rooster's Antiques and Home Décor in Acadiana, Louisiana, for false advertising, misrepresentation, bait-and-switch pricing, and unprofessional conduct. On October 4, 2025, at approximately 4:00 PM, I responded to a Facebook Marketplace listing posted by this business for a "Console Table AND Matching Side Tables" priced at $125.00. I confirmed the details directly with the seller (the owner) and traveled across town with cash in hand to complete the purchase. Upon arrival, I was informed that the $125.00 price was "only for the side tables" -- despite the listing clearly stating "Console Table AND Matching Side Tables" as a set. The owner then attempted to charge me $245 for the console table, which was not disclosed in the original listing. This was a clear and deliberate bait-and-switch tactic. When I showed her the listing, she denied writing it, despite the fact that I had been communicating directly with her through Marketplace. She later admitted the ad was misleading, but rather than honoring the price or resolving the issue, she called another woman to the store. Both women were rude, demeaning, and dismissive and proceeded to make a scene in front of other customers, causing me significant public humiliation and embarrassment. They refused to honor the price even after acknowledging the listing's inaccuracy. This incident demonstrates clear false advertising, deceptive business practices, and a violation of consumer trust. No customer should be treated in this manner, especially when they have documentation of the terms as advertised. I respectfully request that the BBB: 1. Investigate Rooster's Antiques and Home Décor for false advertising and bait-and-switch pricing practices. 2. Require the business to issue a written apology and provide a corrective action plan. 3. Consider issuing a consumer alert or revising their BBB rating if these practices are substantiated. I have supporting evidence available, including:    *   Screenshots of the original listing and Marketplace messages.    *   A recording of the in-person incident.    *   Documentation showing the change in price and denial of authorship. Thank you for your attention to this serious matter. I look forward to the BBB's assistance in holding this business accountable and ensuring that other consumers are not misled or mistreated.

I have been to Rooster's on many occations and will continue to return. It is way bigger inside…read morethan it seems form the outside and I ALWAYS find a little gem or 2 or 3. Prices are reasonable and I have always had great experiences with the prople working there.

Do not bother trying to buy furniture here. The manager refused me sale because he "thought" it…read morewouldn't fit in my vehicle, that I have used to transport furniture for 6 years, and refused to even measure my vehicle or the chair. Disrespectul and lazy work is what you can expect.

Man, I do love this place. It's the perfect browsing around looking for things you didn't know you…read moreneed type of place. This location is fairly large and laid out very nice. I spent a lot of time checking out the pretty furniture and kitchen wares. They have many unique statement pieces that I can imagine and dream about in my home. Looking at a certain armoire I just couldn't stop thinking to myself, "I have the perfect spot for this beauty." I fell in love with an accent lamp and a gorgeous glass globe that would make a perfect gift for some of my favorite people...now if only I can talk myself out of keeping them for myself. :) The stationary department is another favorite place of mine. I got a new journal which I LOVE and was totally smitten with all of the party decorations and gift bags. Very unique and fun finds here, so don't pass this part of the store up. They have an extensive beer and wine section as well as fancy chocolates and candies from all over the world. Check World Market out! It's awesome!

Service there was good. The store wasn't organized like I thought it would've been no one ever…read moreasked if I needed help but overall, it was a nice store.

The cashier was impolite and helpful and the store had lots of great buys! I'll be back!read more

T J Maxx is my happy place. I mean, what's not to love? In the world of discount shopping this…read moreplace is savage af. Do you like high end purses/clothing/jewelry/cosmetics? You can find all of them here easily. Many discount stores are just kind of thrown together-things are disorganized and you have to dig to find the good stuff. If that's your thing more power to you but I happen to hate that kind of shopping. I like to walk in, grab what I came for and roll out. At T J Maxx everything is in order and you can tell whoever's job it is to make the store aesthetically pleasing takes pride in their job. Recently I was in for a very specific item and picked that up and a new pair of shoes and a gorgeous purse. Come to T J Maxx to find practically anything you may need marked way down. Don't be surprised if you leave with a few extra items!

A few days ago a thief used the information from my debit card to purchase $226 of merchandise at…read moreTJ Maxx on Johnston St Lafayette La This person did not have possession of my card but was still able to use my account What's going on TJ Maxx? You let someone use my debit card without actually having my debit card? Great job

Love this store so much The staff always treats you like…read morefamily when you walk-in Love all of the unique items and great prices This is always my go to store when buying gifts Locally owned and operated You will not be disappointed See you all soon

Huge selection of unique household decor! They also carry furniture and Lampberge burners and…read moreaccessories! They just moved to a bigger location and it is beautiful!! They always seem to have a pretty good sale going on! IF you are looking to redecorate or you just need an item to complete your decor, I would look here first!! Super friendly and knowledgeable staff!!!

Worst experience ever! The store is dirty and falling apart. Furniture is old, overpriced, and…read moreoutdated.

From the owner: From furnishings to accessories and space planning, Louisiana Furniture Gallery is also the…read morecomplete resource for in-store, complimentary interior design services. The store strives to carry furniture of such impeccable, long-lasting quality that it brings joy and pride, not only to the people who own it, but also to the store's designers who present it.