A small hardware store with just about anything you can need for a home repair. The store…read morepersonnel are courteous but not very knowledgable and that lack of experience tends to spoil my rating. I took a glass in for frame repair and quoted 2 day fix. It has now been over 2 weeks. The other spoiler was a suggestion to use a sponge roller to apply stain to a floor which leaves bubbles and spots ... had to quickly cleanup that mess using a brush. So rating lowered due to only poor customer service response.

I try to take my business to the local level. In the past it was so nice to have people that knew…read morewho you are and strived to keep your business. I've spent a couple hundred thousand there building homes. I was hugely let down on customer satisfaction this time. Might as well go down the street the next time.

I am updating my review from 06.16.26…read more The competitor where I took my damaged screen after the conclusion of the Great Lakes Ace screening megillah fixed the screen properly in one week. They charged me $52.00, as opposed to $56.29 that Great Lakes initially charged me (and refunded). They also put a charge of $81.90 on the warranty work order that I apparently wasn't actually expected to pay, and didn't. But why a 45% increase, even on paper? I sent a copy of my original review a week ago to Great Lakes Ace Customer Service on their website. To date, a week later, I have had no response. This tells you everything you need to know about their concept of "customer service." Take your business elsewhere.

Great Lake Ace is the new Ace hardware store in Boone Village. The new store blew me away with all…read morethe high end brands and the locally inspired gift center. I really just stopped in to check out the new merchandise, but ended up filling a cart with plants, bird seed and more. They carry all the major grill brands including Green Egg and Traegar. They carry Stihl, DeWalt and Milwaukee tools. Outside there were a selection of spring plants. I loved the gift area. They carry Justin Patten art featuring Zionsville, the Indiana Universities and the Indy 500. They also carry a number of other Indiana products that make great gifts. They carry a unique mix of hysterical greeting cards (I bought a couple). the staff is friendly and helpful. I had a couple clerks ask if I needed help.

The East lake Bin pulls are well made and as described in the website. The ordering went…read moreperfectly, and arrived promptly. It was fantastic!

Ordered hardware "ornaments" for an antique trunk I was fixing up. They were exactly what it needed…read moreto go from plain to perfect.

I love the lawn and garden center here, and today there are beautiful mums and other fall plants…read more I was also searching for a particular succulent today, and after searching every garden center and nursery in the area I thought I would check Home Depot since I was in the area. I was greeted as I walked in, and I headed for the indoor plant section. I was amazed to find the plant I had been searching for at every area nursery, African milk tree (Euphorbia trigona) There was an entire section of them, all very healthy looking and at an unbelievably inexpensive price. The information with them said that they were raised especially for Home Depot on a family farm in California, providing the family farm bio. I purchased several, and the friendly cashier mentioned that another customer had bought an entire cart full of them. I told her they were hard to find and I was very happy to find them here. So Home Depot is definitely more than a home improvement store. The next time you are looking for indoor plants be sure to check them out.

Family toilet seat still broken.. . No toilet paper and the floor drain trap is dry causing a sewer…read moregas smell. The staff is nice though

Took mower for engine work; didn't get call when mower was ready. Called to ask about after a…read morecouple weeks, was told it was ready, so arranged to pick up next day. Noticed problem when started up, while still at shop; owner said he hadn't done a particular fix that we'd requested yet as he didn't know pick up was imminent. Cost was low, but we're not at all confident that the work we requested was done or that the problems with the mower were fixed. We picked this service shop on the recommendations of local chat board members, but can't say we'd recommend to anyone.

Very quality wood. I am crating a furniture piece and am finding it to be very quality with the…read morematerials provided. When I am done I will try to send a picture or two but I'm feeling good so far

Visited store, did not stock the guide I needed. On 11/25 found the guide on their website ordered…read moreand paid . No idea of delivery date. On 11/ 30 receive email that order cancelled due to not picking it up at store. Strange way to do business, today is 11/30......Thankful there are other suppliers in town.....

Fairly unassuming from the outside but Holy Cow Batman, this place is fantastic! almost like…read morestepping into another world. An absolutely amazing selection of plants, flowers, gifts, Knick Knacks, pots, grills, and items for your patio/outdoor space. And a bistro! You could easily spend the entire afternoon (or longer) browsing. We liked it so much we visited two weeks in a row.

I had booked this appointment some ago and this person waits until after the appointment was to had…read morestarted to send me this message. Talk about lousy customer service with no follow up. NEVER WILL I USE THIS COMPANY! Hello, this is Chris with the Allisonville Nursery. We had you on for a consultation today. Uh, the reason I'm calling, um, We had our schedule get filled up. extremely fast with all these mulch consultations. And we're backed up to the point now where we're losing all of our college employees at the end of this week. So we are no longer able to take consultation jobs. Very sorry for the inconvenience. Um, but yeah, we're not going to be able to get that done this year. Um, Once again, sorry. Hopefully next year we can get something figured out for you. Thanks, bye.

What a wonderful store. Family owned and operated. I just spent 90 cents in here on 4 nuts and…read morewashers and was treated like I was as important as a guy buying a $500 mower. It's worth driving past Lowes or Menards to this store. Support local businesses!

Helpful people, honest, knowledgeable and willing to fixed about anything I bring to them with an…read moreEngines

Absolutely zero concern for the post-sale customer experience. Ordered knobs for my kitchen and…read morevanity's and heard nothing for 2+ weeks. Richelieu had no info and no interest in saving the sale. Ended up cancelling my order.

Had horrible experience with sales associate, Beth, and my bathroom remodel. she allegedly spoke…read morewith my contractor that was also recommended by Kohler and told me that a 36 inch vanity would fit only later to find out that it didn't and it was not returnable. She knew it wasn't returnable and didn't give me the heads up that I shouldn't take a chance that it wouldn't fit and I would be stuck with it. On top of that, she told the contractor that I wanted the brick tile stacked in my shower when I explicitly told her that I wanted it horizontal brick pattern. So I'm stuck with that too. Even after I spent all that money at the Kohler store the manager and the owner, Joe Rotskoff, were such jerks and acknowledge how I was misled and ripped off. I would not recommend anybody to deal with the Kohler store in Indianapolis.

We recently completed a shower replacement project, upgrading the hardware, flooring, and tilework,…read moreand installing new dual showerheads with a hand wand. The Kohler hardware was purchased from Donnie Briggs at Kohler, and the tilework and installation was done by Mark Groce. Mark has strong attention to detail from getting the grout mix and color to carefully placing each tile. The process could take a while since some of the items needed may need to be custom cut. We're incredibly happy with the craftsmanship and quality of the finished shower. I highly recommend both Donnie Briggs for hardware and Mark Groce for his construction/installation work and both of them are great with design and attention to detail. I recommend future clients to be involved in the construction process, as it helps with communication and decisions. I would gladly work with both Donnie and Mark again for any future projects.