We lived in a two-story home that had polywood shutters on all the downstairs windows. Shortly after purchasing that home, we decided to finish the job and added shutters to all the upstairs windows as well. They keep rooms dark when closed, help keep the heat and cold out and are safe with curious toddlers running about wanting to touch them. During our time in that house, one of the downstairs shutter frames came lose. It only took a simple phone call and a 5 minute visit from a Sunburst technician to fix the problem (No charge thanks to the warranty).
Fast forward several years; my husband and I were ready to downsize and purchased a smaller home that required some remodeling to include new windows. We knew we wanted shutters again, so prior to closing, Sunburst give us an estimate to help us budget the improvements we wanted to make. A few months went by, we finally closed and the next day I called Sunburst to confirm and submit our order.
After several weeks, our windows arrived with multiple issues. The shutters had already been made right the first time and were waiting in the local warehouse to install. Because of the window delay, we had to ask Sunburst to hold off a few extra weeks for the install, which was not an issue for them at all.
On installation day, I was given a time frame of arrival between 11am-1pm. I was also told it would take approximately 4.5 hours for the install to be complete, so basically my entire work day would be shot. I went to work for a few hours that morning planning to be home by 11am to meet the technician. I received a call 10 minutes prior to 11am stating he was already there (luckily, I was just up the street). It is so rare for someone to be on time, much less early! To top it off, he finished the install in about 2 hours as opposed to the 4+ I was originally anticipating. Just a great experience overall!
Throughout the entire process, Sunburst was a breeze to work with. From the initial measurements and quote, to the actual order several months later (which was easily accomplished with a phone call), to the delay and finally the installation. They even went so far as to check with me prior to the final installation date, just to ensure our new windows were complete and we were ready to move forward. In a world where it seems like customer service is lacking, they made notes of our prior conversations and took the time to check to make sure everything was on track. Every time I've worked with someone from this company, it's always been a very friendly, smooth process and made me confident I could rely on them to do things right the first time.
Needless to say, we now have shutters and couldn't be happier. They look beautiful from the outside of the house and put the finishing touch on the inside. I could finally trash the temporary paper accordion shades we had been living with and it felt great! I recommend Sunburst to everyone who will listen We will never need to replace or change our window coverings again which is a huge cost savings over the long run. No more cleaning mini-blinds or drapes... yay! My husband and I occasionally look at each other and comment that it's one of the best investments we made in our home. read more