I have always been treated well in this office. The staff have always been pleasant and helpful. I…read morehave been seeing them many years and I can't think of one bad experience so I am not understanding these other reviews. Right now I am seeing Jeanie Farris and she has always been on time, always makes time to listen and seems genuinely concerned about my care. My experience with other Doctors there have been positive also. Brenda Howell

This place has some of the worst communication and professionalism I've ever encountered. After…read morecompleting my MRI -- which they ordered -- I never received a call with my results. When I called to ask why I hadn't heard back, I was told that it was my responsibility to call them to follow up. Completely unacceptable. The staff were rude and unhelpful, and their communication skills are awful. To make things even worse, my neurologist -- the one who ordered the MRI -- is now refusing to review it herself and is instead having a physician assistant do it. What's the point of seeing a specialist if they won't even look at your results? Save yourself the frustration and go somewhere that actually cares about their patients and knows how to communicate.

Dr. AGHA is great! Front desk is another thing! Most of the girls are kind but I had a bad…read moreexperience last month. I fell and broke my arm and had to cancel an appointment. When I called to reschedule I was told I couldn't be seen until December! I had been going there for a long time and needed my Plaqunil but whoever I talked to said "sorry that's the best we can do,December " I hate to lose Dr. Agha but I won't return.

I had a wonderful experience at the Bay Arthritis Institute. From the moment I walked in, the staff…read morewas welcoming and professional. The environment was clean and comfortable, which made me feel at ease.

Would not recommend this practice to anyone. Was told surgery would be six weeks out. Called office…read morethree times with only one return call. They called after eight weeks to schedule my surgery for another three week wait. Let the scheduler know need to sooner. She scheduled pre-order for Monday at 2:40, surgery on Wednesday. After their office is close on Friday, I get email changing appointment to 4:40. No phone call to see if I'm available, I'm not. Left phone call to cancel pre-op, surgery, and post-op. Can't deal with people like this! Three appointment never met the doctor.

I am not one to write reviews but I feel like my experience warrants this. I was referred to Dr…read more Caspary by an urgent care center in Panama City for a potential abscess behind my ear. After arriving at the office and being told they had no record of the appointment, I pleaded with the receptionist to allow me to see a doctor due to the size and area of the abscess. They were able to get me in. Dr. Caspary said he thought it may be Masitioditis (which can be life-threatening) and that I would need to come back the following day for a CT Scan that would be done in office. I am currently traveling and the office was outside my insurance network so I had been paying upfront. The office said they would call me the next day and let me know the price of the CT Scan. They gave me the price of the CT Scan and scheduled the appointment. Since they mentioned it would be done in office, I had assumed they would also read it in office. When they did not read the CT and sent me home (the abscess has not gone down, there were no additional antibiotics given) I went back in and pleaded again to the receptionist that I would like to see the doctor, that I did not know what to do, and was afraid. At this point, it was suggested I consider going to the ER or make arrangements to go to the ER. Dr. Caspary did not come in the room and instead sent his medical assistant. I ran home to grab a bag for the ER, I lose hearing in my ear and it begins draining. I rush to the ER. I call Dr. Caspary's office at 4:45 to request that the CT Scan be sent to the ER knowing they will need them. The answering service says they cannot connect me to the office. I hang up. Once I arrived at the ER, they immediately took me back, started new rounds of antibiotics, run additional CT Scans, flushed the ear and made me feel safe. Dr. Caspary's office did not follow up with me until days later (after I had already called their office to schedule the follow up). During follow up with Dr. Caspary's office, I let him personally know that I felt the care I was given was less than acceptable. His response was to the effect of, "yeah, I don't know." At this point, all I want to do is make sure I am okay and leave the office. I will say Dr. Caspary did seem more concerned after this and gave me great care from this point on. After my last appointment, I spoke with the office manager who apologized for my experience. I felt that since I was self-pay and had to have the imaging redone - that I should have my money refunded for the CT scan that was done in office. She said she would get back to me and did not. This was at the end of May. I am fine now and continued about my life and had decided to just move on. Then I received a bill from a radiologist for $1200. The office never informed me that they would be sending the radiology report out - just that it would be done in office. The also never disclosed I would be charged separately for this. When I called to find out why, I was told this is normal and that there was nothing they could do. The care I was given at Dr. Caspary's office of Head & Neck Associates of Bay County was neglectful, unfair, and unacceptable. I sincerely hope no one else ever has to go through this type of experience.

I have been here several times. Thee Lady Dr is really good. I am always happy with my care there.read more

No respect for your time. I scheduled an appointment for 11:15 and was asked to arrive 30 minutes…read moreearly to complete paperwork, which I completely understood. I arrived as requested, completed all of my paperwork, and then waited. After sitting there for 40 minutes past my scheduled appointment time with no indication of when I would be seen, I finally gave up and left. I understand that offices can run behind, but if you ask patients to arrive early, their time should be respected as well. A simple update or acknowledgment of the delay would have gone a long way. Very disappointing experience.

Tiffany Martin is the best provider in PCB. Her staff are friendly and professional. Every visit…read morehas been a pleasant experience. Plus, Charlie makes the whole atmosphere extra special. I always leave feeling far better then when I arrive.

I went to Evan Ellenburg years ago at Florida Wellness Group and he was fantastic, until one day he…read morestarted forgetting things, like refills he said he would call in. He also became rude with me on the phone. He called told me a Rx was not called in (even though I had called 3 times to remind him and I had been in the office and paid a copay and told my Rx would be at the Pharmacy). Evan's explanation was it was due to his credentials had been "temporarily revoked "in their new computer system to call in prescriptions, then he called and yelled at me stating I was rude to his staff. (I was never rude). I was really disappointed. Is demeanor changed and he was not the same Evan I knew as my family practitioner. When he called he yelled (very unprofessional said do not call his staff anymore). I had called 3 times in 3 days to leave a message for Evan asking about my refill. As a patient, and someone that had paid for his services, I had every right to call. I was not rude, I was simply waiting for a Rx that he told me he had already called in. Later, I see him in the newspaper with some quite negative publicity, then suddenly (after a year) I am getting all these bills for a Co pay as if I was in his office when I was not. The copay is for a Phone call where he returned my call. I plan to turn this into my insurance as fraud and speak to them about it. Evan has since passed away and now suddenly they want to bill me for a service that was NOT provided. This is exactly why I followed Melinda to another practice when she left Fla Wellness. I don't have these issues with her. If you bill a patient a year after sending no bills, it needs to be a VALID BLIL for services provided, not for a return phone call. I would not recommend Fla Wellness after my experience.