Dave and his wife are amazing! They have been so helpful for us and our business. We are a start up…read morefood truck and Dave has walked my husband through it and found us a very good quote for our vehicle and food trailer. We will forever be grateful to McFadden Insurance! ~Mac Factory

McFadden Insurance Services lives up to the word "Service" in the company name. They provide all…read moreinsurance services in a knowledgeable and trustworthy manner like you're part of their family.

I've been a client since 1996 and they've been with me all the way. They're always so friendly,…read morewarm and professional. Thankfully, I haven't had any big problems that required a major insurance response-but I trust them completely to handle any emergency. I'm a fan!

Been a customer of this agent for going on 30 years now - high level of professionalism, good…read morecustomer service, and right there when you actually need help. I'm a fan.

Tony and Chris have both been so helpful - literally going out of their way to help me. Both are…read morevery knowledgeable, professional and friendly to deal with. I can not say enough positive comments about these two men. I would definitely highly recommend them!!

One of the worst mistakes I ever made was choosing Progressive insurance, I paid my bill on time…read morefor several months and when I needed them, their Claims Adjuster Malik joyfully denied my claim because they found a loop hole where they could deny coverage. This loophole was because their Agent "Star Nsurance" miss wrote the policy and didn't put the one and only owner of the vehicle and the one and only the person on the auto lien on the vehicle's insurance policy. I don't even know how you can write an insurance policy without having the owner of the vehicle on it? BUT Malik very happily denied paying for the vehicle because this loophole gave him an out. Progressive would rather spend money on fancy witty commercials then pay for loyal customer when we need them. I would suggest Geico, they're much more attentive and customer friendly. But if you go with Progressive make sure you educate yourself on all of the insurance laws and read your contract from end-to-end, because they will use any possible loophole to deny paying you regardless of if you paid them on time all the time or not. Apparently they deny coverage as a regular part of doing business, and pay Flo off for her witty commercials to draw in new prey! ---- Here's an update, a Progressive Agent reached out to me and was very nice however offered nothing except that he felt bad for my situation. I don't understand the point of that call. He all but admitted that my situation should have never happened but he blamed the agent that writes his policies and still offered to do nothing for me except try to get me to say I like Progressive and it's not their fault. He hasn't moved me in fact I'm telling you now don't ever do business with Progressive they will screw you if they have an opportunity to. Then they'll call you up and try to sweet-talk you after they're done screwing you over. I've used Geico before and I promise you they were much better company that believes in customer service and has moral and ethical values.

Spoke to Nelson who gave me a quote for auto insurance but only for the PIP minimum insurance. He…read morewas knowledgeable about that. He didn't give me any other quotes except that one and I guess he thought that was what I wanted. Anyway I was able to find someone that gave me several quotes on auto insurance that was cheaper. But Nelson was a pleasant person.

Full disclosure... Marc and I have been friends since college at USF, where it took him far less…read moretime to graduate than me. But as his customer, I can say he treats everyone incredibly well and gives back to the Tampa Bay area as much as anyone around. Whether it's being an Iron Bull for USF Athletics or any of the philanthropic projects he's a part of in the area, he's a great partner for many causes. Even if you like your insurance, call him. If he can beat what you've got, he'll do it. If he can't, he'll point you in a better direction. A super honest guy, and I'm glad to be a customer!

Full disclosure, most correspondences were through my Personal Assistant and then immediately…read morerelayed to myself before any follow up was completed Very disappointed... In late May, I received an email from Bridget with Ostroff Insurance Group that they were receiving returned mail. I replied to the email that I had moved, did she have my current address? I received no reply, and the email escaped my mind for about a week. I reached out to the company again via telephone, the first week of June, and explained to Bridget that I had moved, and the home she was receiving returned mail on, was now non-owner occupied and I planned to start renting it out, effective immediately. She informed me that I would need to speak with Marc, as the policy would need to be updated. I told her to have him call me. Once Marc reached out to me, and I explained the situation, he informed me that Florida Penn would cancel my insurance and that I'd need a new one (non owner occupied). He also advised that I would need some inspections completed, as the house was old and a new policy would require these inspections. He recommended a gentleman. I agreed, and called the inspector on June 8 and made arrangements for him to inspect the house on June 9. That gentleman was to send the completed inspections to Marc, and we would proceed with the new policy. I received a letter from Florida Penn that they were canceling my insurance on Nov. 8, as the change of address alerted them that the house was no longer owner occupied. Fast forward to present day. I hadn't received any new information, and to be honest, it did escape my mind, as I am working on other projects. I decided to hire a Property Management Company and they let me know that I would need to send them a current insurance declaration page for the property. Since I knew that my insurance was to be canceled on 11/8, I needed to find out exactly what was and was not covered as the property was vacant. Again, had to call Marc at Ostroff. Once he returned my call and I explained that I hadn't heard from him, he admitted that he had not received the completed inspections from the gentleman he recommended and would need to reach out to him to receive them. I let him know that I planned on renting the property out and needed to know what my current insurance allowed in terms of what was covered. Technically, the property was not insured if vacant, but Marc advised that I should just leave it as it currently stood, since the insurance was not being canceled until November and then I could change it once I had an actual tenant in the house. It's a "grey" area, he called it. Otherwise, I'd have to purchase vacant property insurance which "is very expensive." He said he would send me the forms that the Property Management Group asked for and just "leave out the letter about the insurance canceling you in November. They're not really smart enough to figure it out anyway." But what happens if something happens to the property between now and when I get it rented? Marc admitted that "if there was a fire and the house burned down and you filed a claim, then no, the insurance probably wouldn't cover it." Then why am I paying for the insurance? How is this benefiting me at all? I told him to cancel my insurance immediately and credit me the pro-rated difference. I'm just very disappointed that Marc would advise me to keep what I currently have and kind of cheat my way around everything. It's very shady business dealing, and has HUGE repercussions if something happens to the property (which is why we purchase insurance in the first place). This whole experience just left a very bad taste in my mouth and I will never work with this company again or recommend them to anyone.

Customer Satisfaction is Arlo Henderson and his staff what is all about…read more I experienced what an outstanding, professional, efficient, dedicated, and hard working agent is, Arlo and his staff took my personal issue seriously and made it priority on their list. They solved my issue super fast. My wife and I were very impressed with the help from them. Once again Thank you for everything you guys did for us. God Bless Arlo Henderson and all of his staff.

I am beyond satisfied with their service. Their customer service is outstanding! Arlo is very…read morecaring and so is the rest of the staff! Emily and Maria have both assisted me in several occasions and they are very efficient and handle things in a timely manner!

Karen is always there for me. She is always helpful and patient. She is always looking out for me…read moreby looking at several options and presenting the best options to me. She is always pleasant and friendly and represents the company in the very best light. Simply put she is the best and an asset to this company.

We worked extensively with Mr. Shah on the always complex Florida issue of property insurance. He…read morewas extremely helpful in researching and giving us a variety of options that included policies from the cheapest to the more "pricy" ones, complete with clear explanations as to what each covered along with his understanding of the possible problems unique to our area. He was able to find us a policy that was almost $2,000 less than our old policy, along with better coverage.

Frank is sensational to work with. He is knowledgable, honest, and interested in helping you get…read morethe right solution for your families needs. I believe everyone should protect themselves with insurance and Frank is the man to deliver it to you