This place is very rad all of the merchandise is super cool and it was hard to decide on what to get. Prices are decent, service was good, and the selection was great. read more

My family went into Suncoast to buy a gift while I was in another store, the item and several identical items were marked $15.99. The cashier rang the item up for $16.99 and when my family tried to dispute the price, the short Hispanic man in dark red shirt told my family that he couldn't do anything about it and he charged them $16.99. He was informed other boxes on the shelf had the same price and he said he would change the price as soon as they left. I walked in over an hour later and found the boxes were still marked $15.99. When I asked the cashier why the boxes are labeled one price and we're getting charged another price he said sometimes the prices are just wrong and that he would check/change them later. It wasn't until I said I would be filling a complaint with the BBB that he offered a price adjustment. I asked for his name and instead he gave me sticky note with the info for his corporate HQ. We used to spend a lot of money in this store, but we won't be anymore. read more

Yeah Baby, I like it here. Great Prices highest around. Great Premium Store. Best place to go broke

Beware! The magazine scam is still happening here as previously stated in other reviews. With the subscription they sign you up for "free" magazines ensuring you won't be charged monthly. Well.... i was and did not receive not one magazine. Luckily you call the number on maghelp.com and they had great cod stoned service and i was refunded. Long story short i was mislead information from this place. read more

I was asked if I wanted a free magazine subscription. I declined and specifically asked not to be signed up for anything that I would have to cancel. They signed me up anyway and attached it to the card that I used for my purchase. I was charged $11.99 for several months. I was just finally able to cancel and get a full refund. Total scam, I don't even know what the $11.99 was actually for. If you must shop here do not use a credit or debit card. read more

TERRIBLE buy-back! Took about 40 dvds/blu-rays and they offered $17 in store credit -- so I took them to 2nd and Charles instead, and got $50 store credit!!! I enjoy the store itself but that's ridiculous. Be careful where you trade. read more

Amazing customer service. A daily visitor and they never fail to provide me with the best services. They have cool stuff to look at and it always has a great vibe :) read more

We went to Suncoast in Jacksonville NC on 12/22/17 Christmas shopping. At check out we were asked if we were paying with a card we said yes. Then the clerk asked if we were interested in 2 months free for 3 magazines(People. Time & Rolling Stones), at first we declined but the clerk said hey it's free just call within the 2 free months to cancel....On January 23rd FYE Backstage Pass hit our account for 11.99(there is no mention of FYE no where on the card the clerk gave us)when we saw this charge on 2/2 at first they said they can reduce the fee to 5.99 but not refund the 11.99 BULLSHIT!!!! It ended up being 4 calls multiple people to get this cancelled and refund 11.99......We also called the # on the back of the card the clerk circled for us to cancel any and all this. So thought was the end NO NO NO! I received an email from People magazine saying the post office said my subscription was undeliverable OH really???? So I checked the account sure enough People magazine hit our account for 59.00. We did not receive 1 magazine NOT 1. I will more likely contact NC Attorney General WE WILL NEVER SHOP THIS STORE EVER AGAIN EVER read more

Horrible customer service. I was asked if I wanted to sign up for their "rewards card" and I said no. When I looked at my receipt the girl had signed me up. Never coming back to this scammy place again. read more

ABSOLUTLEY LOVE THIS STORE!!!! This store is so Awesome!.. I'm a huge movie collector, I have many movies. And when I come here, I find every movie I want, even movies that haven't been around or talked about for a good while. There are so many movies here, as well as shows, gadgets, etc. The staff are so awesome! They are very helpful, and funny. I enjoy myself every time I shop here. And lets not mentioned the prices, the prices are good here compared to many places. I always go into this store, even when I make a promise to myself not to go into it.. because I just know I'm going to buy something, & I do every time, LOL!!! The have many things here. I appreciate this store. read more

Shopper beware!!! Went in to purchase a movie themed gift. Had what I was looking for, great! Sales clerk offered a 20% discount for signing up for txt discount/promos. "Cancel at anytime", he said. Which I did about 3 weeks later due to frequency of txt. Just spent 30 minutes on the phone with the bank trying to determine who & what a charge was for. Turns out I was signed up for a membership, $11.99 a month! Used my payment info for my purchase to enroll me in membership. Yeah, I don't think so. Shady business practice. Will NEVER shop here again. read more

If you have kids do not let them go in this store. I let my kids ages 11 and 16 go in Suncoast by themselves for a few minutes while I was looking in another store. A few minutes after I got into the store the manager tells me that I have to buy 2 stuffed animals because my 11 year old coughed on them. He said that they could not sell them now. I told this happens at every store in America and asked him if he had ever been to Wal-Mart, He said "yea" and still made me pay for them. I will never shop in this store again! read more