Called number provided which connected me back to Cindy. Told her about that 800 number that gave…read moreno response to my several messages left. She took the bull by the horns, got in contact with the flower program and got me my refund. Happy to have my money back. Thank you Cindy.

I hate to leave negative reviews, especially for local, family owned businesses, but I thought that…read moresomeone could benefit from my honest review and this is the perfect platform to do so. My sister passed away last October 2019 and we needed something right away and my grandmother recommended this business, so due to her wonderful experience, I gave them my business. Long story short - my sister is still left without a marker for her grave. My mother has inquired 2 or 3x with the same response - Sorry, the company took 2 weeks off for the holidays, so they're running behind schedule (Pre COVID-19). As soon as it comes in, we'll notify you. I was very hopeful that we'd receive the marker within the 8-12 weeks timeframe, but 8 months later, we're still waiting for the marker OR a monthly follow-up. I imagine with the COVID -19 pandemic, this will put them even further out. $5,970.51 paid upfront with nothing but a temporary marker. I am deeply saddened by my experience and the lack of correspondence. I understand that I'm probably not the only person impacted - but it sure feels like it when you don't see any reviews of others speaking out or you haven't received any follow-ups. We shouldn't have to reach out for an update. I feel like the company should be applying pressure on the company responsible for producing the markers and provide monthly updates until the marker arrives. At this point, I'm not sure that we'll receive her marker this year.

I've been putting off this review for way too long, but better late than never?…read more Morbidly put, this is where both my parents lie (RIP, Dad 2010 and Mom, 2015). My parents told me once that they drove by it, and immediately decided that this was where they wanted to rest in peace. If I recall correctly, they went ahead and bought the piece of land there years in advance (5-10 years prior to?). As it goes, when their time came, we bought a plaque/slab (not sure what you call it) with both of their names on a beautiful piece of land, along with a sitting bench, titled "Lee Family" under a tree, filled with chimes...and I visit this lovely place to mourn a few times a year. Every time I visit, I hear the chimes...and it feels as if they're greeting me. :( Also, I am SO glad we decided to get the bench. I've actually brought food there to eat under the tree...and it actually felt peaceful. From my recollection (though hazy due to the trauma of both occasions), the service by their staff was really good. I guess my only reservation is that there have been a few occasions when I felt that the upkeep/maintenance could have been better. For instance, it doesn't appear that they do any sweeping or dusting of these plaques. As you may see from the most recent pic, my parents' plaque almost look brown with all the dustiness that gathered over the months. I mean, it's actually a shiny, black marbled plaque, but you'd never know it! Guess I need to bring Windex to scrub off the dirt next time? This place is a bit pricey, but overall, I guess it was worth it. Though a bit of a drive for me, it's always a nice, pleasant place to visit (despite the morbidity of it all)...and surprisingly, not spooky at all.

We had a gentleman, Mr. Paul Martin-Fernandez, come to our home to discuss what services Forest…read moreLawn East Cemetery had to offer. We were so impressed by his presentation and demeanor. The booklet he left with us was an excellent source of information that covered everything one might need to consider for future plans. Paul was an ideal representative. Not pushy, so polite and sincere. We would highly recommend not only Mr. Martin-Fernandez, but Forest Lawn East Funeral Home. Henry & Ethel Allison

From the first day I called Deana at the Heritage Funeral Home in Matthews, after they had left me…read morea beautiful message confirming that my husband had been transferred to their care, to our memorial service yesterday with Robin and her team attending to every detail with empathy and anticipation of every request, I felt so grateful that we had chosen them for my husband's final journey. My sons and I were clueless, and they guided us through every decision, every idea, often taking last minute requests with no hesitation and giving us time we needed to agonize over details. The service yesterday was flawless, the preparation, pictures, flowers, and military honors all orchestrated by our team and the day could not have been more beautiful. When my time comes, my sons both know where to go, and who to deal with, and they will be in good hands.

Karen and Kat were absolutely wonderful. They understood our culture and religion and helped guide…read moreus through the entire process with care and compassion. The ceremony was clean, warm, and peaceful not cold or unsettling like some other funeral homes. Planning a funeral is never easy, but they made it much more manageable by clearly explaining all the rules and regulations. Everything was well-organized and thoughtfully handled from beginning to end. The location and cemetery were also beautiful. We're truly grateful for their support during such a difficult time.

Bass-Smith was in charge of my sister's memorial service. Her death was very unexpected and we…read morewere grateful that the family running Bass-Smith were very compassionate and understanding that the service wasn't something we already had planned. They not only helped us with what the steps were to get ready for the service but they were a shoulder for us to cry on during the worst time in our lives. They are in charge of the cremation that is completed on site. My sister passed on a Tuesday and they had everything ready for her memorial service that following Saturday. Thank you again Bass-Smith for the love and compassion yall show to every family that yall service. ---The Haynes Family

From the owner: Bass-Smith Funeral Home is a family owned provider of both Burial and Cremation services. We have…read moreour own Crematory on-site as well.

My husband passed away 12/29/2023. Not having a funeral home we were familiar with as we just moved…read moreher 3 years ago, my daughter checked online. She was very impressed with Carothers' website so we decided to call. What a wonderful decision. During this extremely difficult time, we couldn't have asked for better care not only for my husband but for my daughter and myself as well. Mandy made herself available whenever we needed her. She was warm, caring, knowledgeable and made a very difficult time much easier. We would recommend Carothers without a moments hesitation.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.