Excellent customer service. I went in with 2 friends just to browse and ended up finding a great pair of Ray bans. I didn't wanna spend big bucks so I told myself if I'm still thinking about them as a shop around, I'd go back. My friend had the same feeling about a pair of Ray bans she found. After about 10 mins of browsing, we all ended up leaving the store, walked around for not even 2 minutes, and then my friend and I walked back in together. The sales rep was like "let's gooo!" seeing us walk back in. He was great. He helped us do the math for the sale going on -- buy one get one 50% off. He also gave us a 10% off discount too. What a guy. He also found both of our sunglasses brand new, unopened still in the box, instead of just packaging the display version to us. Great experience all around! read more

The two younger gentlemen working there were extremely helpful, very friendly, and pointed me in the correct direction, I will be bringing my business here from now on! read more

Sunglass Hut - They repaired my ray-bans and fixed the mistakes from a different location. - Sunglasses Near Me - Wrentham, Massachusetts

Just left with brand new lens for a pair of ray-bans I broke. The staff was unbelievably accommodating and really went above and beyond to make sure I had my sunglasses fixed before I went on vacation. Overall amazing customer service! Unfortunately, I didn't get the name of the girl who fixed them but she was quick and did a great job! Everyone from initial phone call to fixed glasses was great! read more

Helpful!! Amazing customer service. I actually brought in a pair of Oakley's I bought elsewhere to have adjusted. The two ladies working tried everything they could to help me adjust the crooked frame. I just couldn't believe the service they provided to a non-customer. I can only imagine it to be even better for customers! I'll buy my sunglasses from here now... read more

The staff here is so friendly! I'm pretty sure it was Lisa, who fixed my Ray-Ban's for me in no time as good as new! They have many styles for both men and women and there's always a sale going on when I go, love shopping here read more

Customer service failed to get my return right. Yolanda, the store employee helped me with a return for a pair of glasses that I got but wasn't really in love with. I held them for 2 weeks hoping they would get the polarized version and they never did. They were Pradas by the way. Anywho, I went to the store with my fiancé and gave Yolanda my glasses along with the receipt while me and my partner were looking around at other glasses. The employee proceeded with the return, DIDNT ask me if I wanted an exchange, DIDNT ask me how I wanted my funds returned to me since I paid with debit card, mind you it was a DUA debit and for those who have or know about DUA, its a prepaid debit from the State for government funds such as unemployment assistance, child support, income tax etc. and with these cards your only allowed to PURCHASE items, your not allowed to receive funds on this card via returned merchandise or ATM deposits, check deposits , hell you can't even go to the teller at Bank of America to have them put money in your account. Its not a checking account just prepaid debit. She put it through the register without using my card to swipe for the return and I explained to her that I wont be able to receive the funds because what type of card it is. And the receipt says 'charge' as in credit card return even though its a 'debit card'. She said its too late she cant change it but it will go on same way i made the purchase. I called customer service at the bank and the told me I need to get a cash return because the money wont go on the card its not allowed. Its been a week and i dont have anything even pending for a return on this card so my money is just floating in this air broken down to atoms and molecules Im assuming who knows! But as a "debit card" your allowed CASH return at any store, ANY store, yet this girl was rushing to close the store since it was 7pm on a Tuesday and because she was closing shop if she did a cash return her register would be short - $318 and it would have messed with her personal sales for the day because she would have to return it under her employee id, how do I know?! (FYI, 2008 until 2010 I was assistant manager for Sunglass Hut in Braintree and worked occasionally at the Atrium mall to cover for their workers)! I know more than she thinks lol. Anyways, been a week and I get a call saying I can come pick out a new pair or I can get a store credit. Why in the world would I want store credit when I paid with my own money? And I don't want a different pair now just based off how long this process had been and how I been treated. I have yet to see a store manager, supposedly he's been sick every time I come there. i dont live close, I just had knee surgery 10 days ago and Im not supposed to be walking this much and for those who been there, the store is basically in the back of the outlets so its a good walk from the parking lot. They got nice products, just how I been treated during this process is absurd, and its not everyone in the store. You guys need to handle ALL customer service better not just worrying about your sales for the day. Trust me I know how bad a return can mess up your sales and your bonus but its customer service. Customer is right most of the time. Just respect them and make them happy. Hell if she did my return and gave me my cash, My wife would of found something different before we left the store and I would if happily paid for them. Just something to open your eyes about read more

There's 2 stores at this location, I went into one and they didn't have the pair of Oakley's I wanted in store. Not to worry, the very nice salesman ordered them for me. When walking past the other store I saw the exact pair I want, but I'm stuck waiting a few business days because the "nice salesman"....wasn't smart enough or lacked the use of common sense to check the inventory of the other store in the same shopping center. I'll get my purchase in a few days which is fine, but how could he not check the other store, it is literally his job. Very frustrating. read more