Do not deal with this company! I've have been a customer of Agnes for over 35 years and came to…read moreknow and trust her work. She used to be a very reputable business person but it seems that she's in over her head now that she owns her own business. She doesn't pay her bills to her vendors which means that her customers pay the price. She has an excellent selection of frames but she is unable to deliver quality customer care any more. I have a six-month tale of woe, finally getting resolved otherwise even though I tried to work this out through Agnes. I strongly advise anyone seeking a quality experience to go elsewhere, sorry to say.

No one can beat Agnes when it comes to customer service, and she has been serving Wellesley for…read moredecades. She knows the products inside out, and will offer options you may have never thought of, but that work awesome. Great location, great shop, great experience.

I went to go see Dr. Cressey after my previous Optometrist left her practice. Her location is…read moresuper-easy to get to via the T, and the office seemed nice and new. Dr. Cressey spent more time with me than my previous Optometrist, and took time to find out about my family history and my concerns. She also informed me about Lasik surgery, which I'd been curious about. I was very happy with Dr. Cressey and highly recommend her, especially if you are someone who wears contacts and ever has any issues with them!

I can't say enough (positive things) about my experience with Dr. Cressey. She is/was absolutely…read morewonderful and knowledgeable during my appointment in Wellesley. I am 43 years old and have been wearing contacts and eyeglasses since my mid-20's and my experience with her was probably the best experience I've had for an eye exam. She did a great job of explaining everything that was going to go on and re-checked/re-explained as I had questions. Other things that I thought were great about the appointment: she was right on time (this is important to me as a mother and someone with a hectic schedule), she was very friendly (a bonus!), and very knowledgeable about different types of contacts, etc. I would highly recommend her to anyone that needs an eye doctor - she's wonderful!

I called to get the price of a contact lens exam, which isn't covered by my insurance. I was quoted…read more$80. They charged me over $132. I said that when I called I was quoted $80, but they didn't care. They told me that contact lens exams start at $80 and said she should have told me that. Whose fault is that? But I'll take that up with the AG's office. I also had a regular eye exam, which was covered by my insurance. When I looked at the prices of the frames, most were between $550 and $750, and that was without the lenses with all the special coatings they were pushing. Then you have to wait after picking out frames because there's only one person that handles the ordering. When it was my turn, she made the comment that she really liked my frames. I said, "Good, put lenses in these frames" and I took the glasses off and handed them to her. (I prescription shades in the car.) The frames I was wearing were much nicer than any that they had. And my glasses only cost me $325 INCLUDING LENSES at Waverly Eye Care in Belmont. I would have gone to Belmont, where they only charge 50 bucks for a contact lens exam, but it was toward the end of the year and they didn't have any appointments before my benefits would expire. (My bad.) I should have known when MyEyeDr was the only outfit that had plenty of appointment times available. It's because they're so wildly overpriced, deceptive, and upsell driven. In addition to all that, the trial contact lenses that they gave me had expired over 7 months prior to my appointment in December, 2025. Is that even legal?

I went back to them after years , reluctantly. My…read moreappointment went smooth / but since that appointment and paying in advance for new glasses , that they said would be ready in three weeks- I have had no reply from the multiple calls into week 4.

Poor customer service, barely looked me in the eye when went back for follow up regarding frames…read more Did not offer to fix or suggest even getting a new frame. Would not return as felt unwelcome.

From the owner: Eye exams, Eye diseases, Digital Eye Strain, Myopia Control, Contact Fittings, Glasses. Ocular…read moreNutrition Supplement.

Be very wary when you sit down with Dr. Bui to review your insurance…read more Sad to admit, I experienced bad customer service this month as I did 3 years ago. I was examined for BOTH eye glasses and contacts fittings even though I told Dr. Bui that I was specifically here for a new eye glasses rx (I don't know the difference in procedures between the 2 types of exams). I paid $70 for the contacts exam because both exams are not covered by my insurance in the same year. Prior to my visit, I had another 6 months of an active contacts rx, I just didn't bring it with me at the time of the visit. I advise future customers to be very cautious and don't be tricked like me into paying him for something I didn't need in the first place. Dr. Bui is a bad businessman, he did not agree to take back my rx and return my money, or offer another solution. If the location is convenient for you, I think that Dr. Bui is very charismatic (however do not fall for that), he is a very good optometrist too: he is quick in his work. I did take my rx to Target because they have way more options for frames covered by my insurance.

Good for the eyes. Great quality service with caring professionals. Always get it done right!read more

Did not have a good experience with Dr Carmody - to much to get into Front desk is understaffed in…read moreIMO. Then get ready to WAIT - way past your appointment

Front desk staff is horrible. Nobody picks up the phone or returns voicemail messages and if they…read moredo call you back they dont leave voicemails. Doctors are mostly competent and skilled if you can get through to make appointment. Rude staff also wont let you use the stairs to go up to third floor if you have appointment with them, probably violating a safety code. Not sure they realize there are many other nearby eye care locations that focus on patients experience.

I love the Newton Wellesley Eye Associate doctors, but the Newton Wellesley Optical shop, not at…read moreall. The optician has rushed us through every single time...and with my child being the one to get glasses, this makes even more of a difference. Not only are we always rushed, but on the very first visit I asked to make sure that the lenses would be scratch resistant. I always make sure that my glasses have the antiglare and scratch resistance, why would I not for my small child? Young kids aren't nearly as careful as adults are, and are more active. Yet, nope. They were never ordered that way, and hundreds of dollars on glasses and they are basically junk. All of this hassle of back and forth, and my daughter missing school to fix these mistakes, and still not what we asked for. Taking an extra minute or two even on the initial visit would have made all the difference. I have never done a YELP review (that I remember), but when you spend hundreds of dollars on a medical device, you deserve some quality and care.

Best experience I have ever had with an eye exam…read more 1) Every person there is professional, friendly, helpful and sincere. 2) They did a COMPLETE exam, no corners cut. 3) Informative staff - explained everything very clearly. 4) I didn't have a heart attack when I got the bill. In fact, it was all covered!