This is a review long overdue. My family and I first used Laila's services in the summer of '18 for…read morea short trip to Maui. This would be our first trip together outside of hitting the open road and we were looking for someone to make sure it was done right. We struck gold coming across Laila and could not have asked for more. Our trip included a wide range of activities to include diving, zip-lining and a luau. Accommodations were carefully chosen to give our family the most comfortable stay we could have. Fast forward to the Fall of '22 and we were in planning for a 2 week European Vacation over Spring Break '23. Laila was extremely attentive and energetic throughout our planning and had so many great ideas that we had no doubt we would get the best experience possible. Honest discussions helped us to hone in on what tours and attractions would best suit our family and I think we nailed it. Her estimates were spot on and we were not caught off guard by any cost adjustments or fees. When the time to leave for our trip came close, we ran into some snags that started to wear down on us. Strikes and protests in areas we were set to travel began to cast doubt that our trip would be a success and then I was alerted by our airlines that our outgoing flight was canceled. Just days before departure! I immediately reached out to Laila and she responded rapidly at an hour I wouldn't expect anyone to be up reading emails. She was able to find out what caused our cancellation, confirm an alternate departure flight and prevent us from losing a few days on the trip we thought wouldn't be possible. During our trip, her service only grew better. She kept communications with us and was kind enough to make sure we arrived at our destinations on time. We were even welcomed by a lovely gift from Laila in our room that was honestly a highlight of our trip as it reaffirmed us that we had been well taken care of and our enjoyment was firsthand. We are a family of 4 in our mid 30's and I understand that not many people my age reach out to travel agents. I do not think I could have confidently created a trip this enjoyable and stress-free on my own while tending to my normal day-to-day. Laila has my highest recommendation and we will continue to use her services for future vacations. Thanks, Laila!

My family has had the pleasure of working with Laila at Five Star World travel for the first time…read morethis year and have already had two wonderful family trips! I wish we'd worked with her sooner! She is knowledgeable, attentive, and fantastic at tailoring your quick weekend trip as well as planning a more extensive vacation. Every time we've worked with her we've found that she was able to surprise us with both cost savings and extra perks.

we've worked with Debi several times booking flights and vacation packages. she's always been…read morewonderful to work with and she is always professional and friendly.

I have been using Debi for years. I am what you might call a Sandals addict, lol. We go to…read moreSandals Resorts twice a year, and she's also helped with some other trips I've taken to Las Vegas, Disney, etc. Some people think they do not need a travel agent, but when something goes wrong, a travel agent is priceless! I've had 3 hurricanes interrupt my trips, and rescheduling everything is not fun and can be hours and hours on the phone. If you have a travel agent, they do the work for you, so you don't have to worry about it! Last year, we were on a flight to JFK, and we were right over the airport and about to land. Fog came in and they turned our flight around and took us the whole way back home! This meant we were going to miss our connection and not get to Barbados!!! This happened around 6:30am eastern time, so it was about 3:30am where Debi was. I messaged her to let her know what was going on, and just assumed she'd see it when she woke up. Well, to my surprise, she answered me!!! She helped me to get everything rescheduled, and we got our whole trip rebooked for the following day, so we didn't even miss any of our vacation time! Things like this are the reason you use a travel agent. And having a person that answers you at 3:00am and answers all my Facebook messages is why you should use Debi. I'm not going to guarantee that 3:00am thing, lol. But when your travel plans go wrong, you want a person like Debi helping you out. And when you want to switch rooms because you find a better price, or you switch resorts because a new Sandals is opening...she can help you with all of it! Thanks, Debi! :)

Earlier this summer, our family had the privilege of taking a vacation through Nice, Florence, and…read moreVenice. We originally attempted to plan everything ourselves--flights, hotels, transportation, sightseeing--but quickly realized how overwhelming it was to manage all the moving pieces. That's when we decided to try a travel agent (with all the online travel booking sites, I didn't even realize they still existed!) And we are so incredibly grateful we did! From the very first conversation, Natalie took the time to understand our family's needs, interests, and travel style. She handled everything--airfare, hotel reservations, ground transportation, activities, and dining recommendations--with such care, attention to detail, and genuine enthusiasm. She even thought of things we hadn't considered, and her advice elevated our trip in ways we never expected. One of the most helpful tools she provided was the TripPlan app, which housed our complete itinerary, step-by-step check-in instructions, flight details, hotel info, and all our travel arrangements organized by day and location. It also included Natalie's personalized suggestions, travel tips, and hidden gems for each destination. That app became our travel bible--it truly made the experience seamless and stress-free. What really stood out was how much Natalie cares. She clearly has deep knowledge of each destination and it shows in the thoughtful touches and curated experiences she builds into her plans. She went above and beyond to ensure that our family had a memorable and meaningful vacation, and we felt fully supported every step of the way. Natalie didn't just help us plan a vacation--she helped us create lifelong memories. We can't thank her enough and are already looking forward to working with her again for our next adventure. Thank you, Natalie and Olive Travel Agency--you are simply the best!

Natalie is very responsive and attentive. She works diligently to provide the best service and…read moretravel requirements requested. I highly recommend Olive Travel. Happy trails and safe travels.

We won't use Natalie's services again and don't recommend her. She was not timely in getting back…read morewith us on multiple occasions which created increased costs and high stress. We asked her to help us book a trip to Europe and really needed her help with booking the airline tickets thinking she could help us find the lowest costs while also using our points to upgrade. (For those that use points for overseas upgrades, you know how valuable they are and it's a needle in a haystack to find that one flight that takes much lower points for a confirmed upgrade!) Usually, I'm the one that does all this but my husband insisted it would be a lot less time and stress to use a travel agent. Ultimately, I still did the legwork to find the flights we booked. When we asked Natalie to book our flights, she waited to get back with us and the class of service we could have upgraded to with points was gone. So I found new flights and again, after my husband gave her the card number we wanted her to use, she didn't respond, and again the prices went up and the class of service we requested was no longer available on the outbound. But because we had already told her to book, AND SHE WOULDN'T PICK UP The PHONE AND CALL US BACK, or email us, we had no idea if she was planning on booking, had a booking on hold, or wasn't doing anything. We didn't want to double book, so we kept calling and texting but trying not to be "pests". Again, we lost the flights we wanted because the price went up and the upgrades were gone. When she finally booked the tickets, we didn't get the class of service on the way out. Thank goodness I went through our booked tickets with a fine tooth comb before we left for our trip or it would have never happened! I realized she had booked my husband as a female. When I called the airline to ask them to change it, they said they couldn't honor our request because her name was the person "in charge" of the tickets and so we had to go through her again. It was an absolute nightmare and I'm sure caused more headache for her as well. So, we had to again wait for her to respond and ask multiple times for her to fix this for us. It was really frustrating! What was supposed to be a nice gesture by my husband to save me time and help us find the lowest price tickets, was really stressful and cost us over a $1,000 more between her price and the ticket prices increasing multiple times when we couldn't get a hold of her. If we EVER use a travel agent in the future (or you do), make sure you're also named as someone who can change your own darn tickets or call the airline and ask questions. That was absolutely insane to find that she was the only one that could make any changes. (That was a suggestion made by the airline btw). Ugh... And yes, it was a fantastic trip once there!

I want to begin with saying that Natalie was very sweet and very knowledgeable about our honeymoon…read moretrip to France. Unfortunately, there were some issues we had with travel planning for our honeymoon. Communication was the biggest issue. There would be times where I would message via text and not get a response or I would get one a couple of days later. I understand we have personal stuff to take care of, but a simple response would be appreciated. I think this caused a bit of stress for my husband and I as we had to wait around for an answer. There were things that did not go as planned on our trip such as having to cancel our car rental and museum passes not working when trying to pick up. I think if you really want to be involved in your travel planning and not feel stressed, it might be best to plan on your own.

I was just in to avoid going in to the DMV. The gentleman at the front, wearing a nose ring was…read moreincredibly rude from the start. He not only did not help with anything, he was more determined to be "right" than to gather the appropriate information to help solve my problem. He said he was a DMV expert because he had received 6 months of training and didn't want me to talk to someone else. This man was defensive, rude, and unprofessional. He is clearly in need of some customer service training. This makes me want to cancel my AAA membership.

Very helpful staff. I spoke with a lady that assisted me via phone (Joselyn Chavez) was very…read moreknowledgable and skilled to ensure my request was completed accurately. I was very satisfied with her service.

Hello! Just wanted…read moreto start out by saying the customer service within this business is impeccable. I have used this service numerous times in the past to help book some of the best vacations I have ever had the pleasure of experiencing. The employees are very knowledgeable, and patient when answering all questions and are very assuring that I receive the best pricing possible! Highly recommend you utilize their services with any and all present and future traveling plans! Cheers!

No rating is deserved not even the one star you have to click in order to post this!…read more This is the worst company to go thru for travel. @carnival should be ashamed to license their name to this business. Nothing they pitch you is promised. Their customer service are nonexistent. But they'll call to hassle you for payment. You call their numbers listed online and it hangs up on you after 3minutes. You email them and they give you a member concierge number to call and no one answers. This business is false advertising the benefits of being a member and scam people out of their money. You don't even receive the trip or perks you were promised. They need to refund everyone's money including mine.

The booking process is so easy. I have used this company many times. Clean cars, friendly staff and…read morealways on time or early. Great communication. I can highly recommend

Great service that came to the rescue! We needed a ride from LAX back home in San Diego at around…read moremidnight. We got stuck in Maui due to the Tsunami warning and missed our connecting flight home. Affordable Airport Transportation had great reviews and followed up with my request in minutes. We had our car booked 5 minutes later. When we arrived in LA, our driver Ahmad texted me that he was waiting for us. Gave us his location and we found him immediately. Even at midnight, LA traffic was backed up and several freeways were either backed up because of reduced lanes or completely closed, but Ahmed was familiar with the area and expertly navigated us around and got us home safe and sound and super quick. So glad we came across them. They backed up their promises and I wouldn't hesitate to use them in the future! Thank you!!!