DO NOT WASTE YOUR TIME, GAS, OR MONEY.
I went to Sunny Shoe Repair based on the two reviews here on Yelp, and because it is along my daily commute from the office. What a mistake. I delivered two pair of shoes for repair and cleaning. Despite my first reaction to the quoted cost, I proceeded with the work of repairing one pair of dress shoes and the cleaning of a suede pair of chucker's. When I returned to collect the shoes the first pair of dress shoes was repaired very well however, the cleaning and polish appeared rather rushed and incomplete. Some areas of the sole were not covered with sole paint leaving a discoloration, and the polish was applied very heavy and not properly buffed out. I accepted them on the pretense that the repair was well executed and I could have them properly polished at the shoe shine stand in the lobby of my office building next week. Not really satisfied but not really a big deal.
Moving on to the suede chucker's. Do not allow them to service your suede products unless you want to pay someone to destroy your property. Rather just give the items directly to the church or Good Will now, because when Sonny Shoe Repair works on your suede product you will have no recourse but to donate them to charity because Sonny Shoe Repair will surely ruin your property for you.
There was a water stain on the top of the left shoe when I first attempted to collect them. I asked the clerk/owner what happened and he said that it was wet and to come back tomorrow (Friday) to collect them. Okay, tomorrow comes and my wife is told that the shoes are not ready and to return, yet again, tomorrow (Saturday). Unable to return on Saturday I returned on Tuesday to collect the shoes. I have to mention here that I paid for all the work upfront when I first left the shoes eight days ago. So, on the third attempt, I arrive to collect the shoes and they are now two colors. Very dark tan along the majority of the shoe with a very light tan top (where the water stain was). The shoes were now two colors, none of which being the original color. Asking what happened to the color the man calmly said "what do you mean, they look good, no"? "No", I replied, "their two colors". We go back and forth and he says that suede is hard to clean, it's the best he could do and they look fine to him. We each calmly go back and forth some more and then he takes his dirty hands (his hands were covered with dark stains that looked like shoe polish) and rubs them over the tops of the shoes and says "there, does the color look the same now". I explained that he should never had taken on the work (and my money) if he felt he couldn't do the work in a professional manner. Bottom line, he never offered to correct the work, and/or offer a refund or discount. I feel that this man was extremely unprofessional and totally oblivious to matters regarding customer satisfaction. I paid $30.00 for "cleaning" and in return I received a ruined pair of shoes that will now be donated to the Good Will or my church.
So much for promoting commerce within the local family run business community. Save your money by paying more and going to a professional company. Above all there's a lesson here for me. Never pay for service upfront to someone you have no past experience with. He may be unscrupulous but I'm the dummy. I wish I could leave zero stars. read more