Office staff was very helpful but let down by other staff. when I first drove my trailer in, I was…read morethe only car there and the staff sat there talking making me wait. Secondly my trailer failed a wof, which I understood it was fair enough but the reason they gave on the inspection sheet was terrible. He wrote "light to comply"..... what the heck ? That could mean anything ? If I took it to another station how would they know why it failed. I actually had to stand there and argue with the guy to at least write down the full reason of why it failed. Finally he crossed out what he wrote and re-wrote park light is brighter than brake light. What an ordeal. Atleast now I can fix it and have the correct information to pass on to the next inspector. Hugely let down by incompetent service staff. Quite simply vtnz should be giving you a detailed inspection sheet for the price they charge. I don't recommend them at all.

Getting a WoF is generally not a pleasant experience, but this place makes it not so bad. I tend to…read moretake my car near the end of the work day, rather than on a Saturday, so not sure how the weekend queues are, but during the week there's rarely a queue. One receptionist in particular is real friendly and up for a laugh, so will chat to you while you wait nervously for the judgement on your poor, ageing car. Otherwise, quite a good selection of mags. What i quite like about VTNZs is that they do things like top up your oil if needed and also offer a general 'does your car need desperately need to go to the mechanic for a service soon?' check (I think it costs an extra $20, and I also don't think that that's its official name...). For someone like me that a) doesn't know anything about cars and b) doesn't care in the slightest about cars and therefore usually doesn't regularly get them serviced, both these things are much appreciated.

St Luke's Tyre and Mechanical is the only place I really trust to take good care of my car - and…read morenot rip me off! This mechanic offers excellent service, usually completing your WOF and/or service in just a few hours and they even leave you little chocolate bars in your car afterwards - talk about the complete package! Scott and Sharn are the two main mechanics at St Luke's and though they may not be the smiley-est of people, they are both really friendly, extremely thorough and full of good advice. I'd take helpful mechanics over a smile any day! Recently we had trouble getting a registration for my boyfriend's car and Sharn helped us figure out why it was happening and get it all sorted, even though it wasn't anything to do with St Luke's Tyre and Mechanical - they're just good guys. I highly recommend St Luke's Tyre and Mechanical to anyone with a car - why make owning and paying for your vehicle any more stressful than it needs to be? Sit back, relax and let these efficient experts do the hard work!

Was having some car problems, went in on short notice and they fixed my car up the next day for me,…read moregreat mechanics.

My partner found RNT Motors on Yelp once we decided to find a new reliable mechanic. Our previous…read moremechanic was great and trustworthy but also a mission to get to and quite busy. We were looking for a mechanic that women can trust not to get swindled while getting a fair price in a handy location. RNT Motors really ticked all of the boxes for us. Its not super glamorous and there English isn't great but they are respectful, honest, and get the job done which is all that really matters!

This is my go-to garage for a warrant. At $25 a warrant you really can't complain and the people…read morehere are so lovely as well. They're the type of people that don't try to scam you out of money the moment you walk in the door (and I've certainly been to a few garages that do that!). When I've had a service there they also even ask me if I would like to bring my own oil so I don't have to pay the oil fee, how nice and non-money grabbing is that!? Word has spread though because I started going to this garage about three years ago and I used to be able to get in there without booking any time. Now it's a good idea to call before hand to see how busy they are or maybe book in because they're very popular now!

I went to Ponsonby Automotive as my 2015 VW Cross Polo was leaking coolant. Turned out that the…read morepump needing replacing. They called me and said that it would cost $1800 to replace and up to 4 hours work. The guy went on about what a complicated job it was. Not knowing any better, I foolishly trusted him and said to go ahead. After discussing with my husband, we got another price from Giltraps (sometimes the more expensive option!) and they advised it would be $600-$700 for the genuine pump part plus 2 hours labour - and yes, they did ask the rego to confirm the vehicle type. So my husband went to collect my car from Ponsonby Auto and questioned their price. The guy then showed him a completely different vehicle in which the pump was located deep under the engine and made out that that was the same situation with my car. Complete lie, as the pump is waaay more visible and accessible in my car. Then, because we now knew the pump price, he charged for 8 hours labour!!! Obviously had to work backwards from $1800 and add phantom hours to try and hide the fact he was totally ripping me off! We were accepting that they would add a bit of a margin on the part but how do they justify 8 hours labour? I will NEVER use this company again.

Being a 'single white female' I feel like I am always getting jazzed by mechanics as I don't know…read morethe language they speak in. Ponsonby Automotive has renewed my faith that they aren't all out to get more $ than needed. Not only do they offer the most friendly service and advice they are super comprehensive and follow up with you so quickly I was astounded. This is the third time I have been there in two months (my fault not theirs that I had to keep going back) so was no one off. Simply call to book in for a WOF or whatever your heart requires, drop it in pre work and expect a phone call back within a couple of hours with what is wrong a how much it will cost. That cost doesn't change either!!! Unlike some of its competitors. I had my car finished and back within a day every time. I have had an ongoing problem with my key that has already cost me $400 to order a new one from Japan. The place sorting it for me then told me it will cost another $400 to get it hooked up to the cars computer (who knew cars had computers?) This had nothing to do with Ponsonby Automotive but I told them my concerns and they found me a much cheaper solution despite the fact they don't get any $ for it. Onya Grant! You run a smart operation mate. I have found a mechanic for life even though I have moved out of the neighbourhood

I love the AA on Cavendish. I came here to finally get my learners licence a month ago (I'm a very,…read morevery late bloomer) and when I went in to book, was served by a lovely older man. He was really friendly, and was really helpful with suggesting what resources to use. I picked up the new road code and he mentioned the practice tests you could take at home- they were a lifesaver! i went home fully equipped and all the necessary paperwork; I was really happy with the service I'd gotten that day. The following week, i took my test on a Friday morning. I was terribly early but there was heaps of seating available (as there would be at 8:30am). My test started right on time and everything went smoothly. I'm just really impressed with the staff here, they would have to deal with a lot of different issues and they manage to keep their cool the entire time. It can get pretty busy here because its a popular branch to book you practical driving tests, so there's always people waiting for them. There are a number of staff at the customer service desks so they tend to get through everyone fairly quickly. This has to be my favourite AA branch that I've visited; they've really got everything you need, and the excellent customer service is jut the cherry on top.

Ange and the Midas Onehunga crew always there and nothing is too hard, not just friendly and honest…read morestand behind solutions and repairs. Going the extra mile, helping out with all circumstances. Professional advice and no hidden extras, thanks for the shine on my tyres and smile. WOF passed and this place is where we come for all our vehicles services. Thanks.

Absolute scam, went in for a WOF. They didn't contact me at all to let me know before carrying out…read morework on my vehicle. When to pick my car up and was handed a $250 invoice. $100 bucks labour for changing wipers and a bulb and $25 consumables for "grease on a split pin and EFTPOS fee". highly recommend going elsewhere.

My mum has brought her car here a number of times and they always seem to do a great job. Tucked in…read morebehind the BP gas station on Main Highway, Ellerslie Automotive is located on a quiet side street where you can feel safe about leaving your car there for the day. They are also conveniently placed next to the Ellerslie shops and bus routes. If you need to wait there are plenty of cafes to relax at, or alternatively you could always bus or train into work and collect your car at the end of the day. To get the ultimate service your car deserves, make sure to call and book an appointment, rather than turning up unannounced.