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    Sunnyvale Auto Works

    5.0 (1 review)

    Services - Sunnyvale Auto Works

    Auto care

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    13 years ago

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    People searched for Auto Repair 597 times last month within 15 miles of this business.

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    VTNZ Henderson - As you can see they crossed out original statement after I had to argue information wasn't clear.

    VTNZ Henderson

    (2 reviews)

    Henderson

    Office staff was very helpful but let down by other staff. when I first drove my trailer in, I was…read morethe only car there and the staff sat there talking making me wait. Secondly my trailer failed a wof, which I understood it was fair enough but the reason they gave on the inspection sheet was terrible. He wrote "light to comply"..... what the heck ? That could mean anything ? If I took it to another station how would they know why it failed. I actually had to stand there and argue with the guy to at least write down the full reason of why it failed. Finally he crossed out what he wrote and re-wrote park light is brighter than brake light. What an ordeal. Atleast now I can fix it and have the correct information to pass on to the next inspector. Hugely let down by incompetent service staff. Quite simply vtnz should be giving you a detailed inspection sheet for the price they charge. I don't recommend them at all.

    Getting a WoF is generally not a pleasant experience, but this place makes it not so bad. I tend to…read moretake my car near the end of the work day, rather than on a Saturday, so not sure how the weekend queues are, but during the week there's rarely a queue. One receptionist in particular is real friendly and up for a laugh, so will chat to you while you wait nervously for the judgement on your poor, ageing car. Otherwise, quite a good selection of mags. What i quite like about VTNZs is that they do things like top up your oil if needed and also offer a general 'does your car need desperately need to go to the mechanic for a service soon?' check (I think it costs an extra $20, and I also don't think that that's its official name...). For someone like me that a) doesn't know anything about cars and b) doesn't care in the slightest about cars and therefore usually doesn't regularly get them serviced, both these things are much appreciated.

    Ponsonby Automotive

    Ponsonby Automotive

    (2 reviews)

    Grey Lynn

    I went to Ponsonby Automotive as my 2015 VW Cross Polo was leaking coolant. Turned out that the…read morepump needing replacing. They called me and said that it would cost $1800 to replace and up to 4 hours work. The guy went on about what a complicated job it was. Not knowing any better, I foolishly trusted him and said to go ahead. After discussing with my husband, we got another price from Giltraps (sometimes the more expensive option!) and they advised it would be $600-$700 for the genuine pump part plus 2 hours labour - and yes, they did ask the rego to confirm the vehicle type. So my husband went to collect my car from Ponsonby Auto and questioned their price. The guy then showed him a completely different vehicle in which the pump was located deep under the engine and made out that that was the same situation with my car. Complete lie, as the pump is waaay more visible and accessible in my car. Then, because we now knew the pump price, he charged for 8 hours labour!!! Obviously had to work backwards from $1800 and add phantom hours to try and hide the fact he was totally ripping me off! We were accepting that they would add a bit of a margin on the part but how do they justify 8 hours labour? I will NEVER use this company again.

    Being a 'single white female' I feel like I am always getting jazzed by mechanics as I don't know…read morethe language they speak in. Ponsonby Automotive has renewed my faith that they aren't all out to get more $ than needed. Not only do they offer the most friendly service and advice they are super comprehensive and follow up with you so quickly I was astounded. This is the third time I have been there in two months (my fault not theirs that I had to keep going back) so was no one off. Simply call to book in for a WOF or whatever your heart requires, drop it in pre work and expect a phone call back within a couple of hours with what is wrong a how much it will cost. That cost doesn't change either!!! Unlike some of its competitors. I had my car finished and back within a day every time. I have had an ongoing problem with my key that has already cost me $400 to order a new one from Japan. The place sorting it for me then told me it will cost another $400 to get it hooked up to the cars computer (who knew cars had computers?) This had nothing to do with Ponsonby Automotive but I told them my concerns and they found me a much cheaper solution despite the fact they don't get any $ for it. Onya Grant! You run a smart operation mate. I have found a mechanic for life even though I have moved out of the neighbourhood

    Sunnyvale Auto Works - autorepair - Updated July 2026

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