The account manager, Julie, that handles Ocean Harbour South, is great. Responsive, and gets the…read morejob done. She is pleasant, firm, and professional. Apparently, I am learning, it ends with her. A Gene Ross also handles OHS. I encountered him at our non-functioning gate. I asked him the problem, as it is broken more than it is functional. He was rude, and tried to feed me a line of BS that the gate has nothing to do with security. "Security is a person, this is a gate to control traffic. A traffic control gate." Well, no kidding, Capt. Obvious. But it also provides security by not allowing non-residents to enter without being cleared by residents. A few months ago, when the gate was also not working, EM sent out an email about specific codes assigned to each unit, and for owners not to give them out under any circumstance. That went out the window fast, with the gate up most of the time, I have watched people come in who decidedly do not live there. I suspect one tries it and sends it out on social media. Free beach, free pool, bathrooms, and more.
EM is also not following Florida COA law in posting the minutes of meetings within 30 days, as required in Florida Statute 718.111, thereby putting the Association out of compliance. There are other issues as well, as restricting common element use to all either punitively or without a Board vote. And if there were a Board vote in the last meeting...we wouldn't know, because minutes have not been posted. May to July...
I do not recommend EM, and Mr. Ross is a poor representative of the firm. As an owner, I am underwhelmed with his service enough to knock them down to a One Star rating. LOOK ELSEWHERE!