The account manager, Julie, that handles Ocean Harbour South, is great. Responsive, and gets the job done. She is pleasant, firm, and professional. Apparently, I am learning, it ends with her. A Gene Ross also handles OHS. I encountered him at our non-functioning gate. I asked him the problem, as it is broken more than it is functional. He was rude, and tried to feed me a line of BS that the gate has nothing to do with security. "Security is a person, this is a gate to control traffic. A traffic control gate." Well, no kidding, Capt. Obvious. But it also provides security by not allowing non-residents to enter without being cleared by residents. A few months ago, when the gate was also not working, EM sent out an email about specific codes assigned to each unit, and for owners not to give them out under any circumstance. That went out the window fast, with the gate up most of the time, I have watched people come in who decidedly do not live there. I suspect one tries it and sends it out on social media. Free beach, free pool, bathrooms, and more. EM is also not following Florida COA law in posting the minutes of meetings within 30 days, as required in Florida Statute 718.111, thereby putting the Association out of compliance. There are other issues as well, as restricting common element use to all either punitively or without a Board vote. And if there were a Board vote in the last meeting...we wouldn't know, because minutes have not been posted. May to July... I do not recommend EM, and Mr. Ross is a poor representative of the firm. As an owner, I am underwhelmed with his service enough to knock them down to a One Star rating. LOOK ELSEWHERE! read more

I complained to Wendy that construction of a lattice was built up to my tenants balcony and the railing had been removed. They left this dangerous situation there for a month. when they finally put back the rail it was switched with the neighbors as on of the rails is now at an angle! This has still not been fixed. Also the OceanVillage POA FirstSevice has several times stiolen money from my bank account. I have authorized them quarterly payments of 750.00 each but this third time they took via automatic draft 2 withdrawals in the same day of $1450.00 each total 2900.00. This is felony theft! I received an email from Kim Saucier they paid it back and she attached a ledger ( not deposit verification) saying the paid it back however there was no refund from them into my bank. They did not pay it back! I have been battling Leukemia and using my energy to deal with this has been hard. read more

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Person who initially answered the phone was pleasant - Jonna! Transferred me to the absolutely most inflexible number head we have ever dealt with. We never missed a payment in years, which they have always taken out of our account on the 5th but because their third party vendor decided to draw the money early ( the 3rd) we had yet to transfer the funds . They hit us with a $35.00 late fee that they would not back off on. Their finance person who would not return our calls - Rob- had the sensitivity of a rock, no customer service orientation, no compassion over the hurricane. Put a tr Ed Bentoski bad taste in our mounts over this company . read more

Great company with great people. Elliott Merrill takes pride in their properties and is proactive in up keeping them. Highly recommend.

Our pool is closed for the season due to Elliott Merrill's pool preventative maintenance failure. Now we are told they can't get the part that is made in Jacksonville. Of course they are still handing out "violations" like wooded nickels. My HOA needs a new management firm. read more

I live in a building where Elliot Merril manages, they recently changed our cleaning personnel. What an amazing difference Amanda makes at our building. She is incredibly attentive, friendly and does her job well. She is an asset to Elliot Merril and she should be commended for her professionalism and quality work. read more

Elliott Merrill Community Management Company is the exact opposite of a proactive and engaging management company, based on my experiences with some top level firms. One of their property managers, Lynn Heberling, is an especially incompetent property manager with absolutely no customer service skills and no emotional IQ whatsoever. She has been turned in to the FL DBPR for failure to abide by her CAM license. The owner of the company, Craig Merrill, inherited the business from his wife, and based on my experience, has no interest in working with owners, that are concerned about the failure of an Association to abide by Association documents, and prepare and follow budgets in accordance with Generally Accepted Accounting Principles. We contacted Mr. Merrill in regard to allowing his property manager to knowingly violate Association documents on behalf of the Board and he refused to meet with us. Also, Lynn Heberling would rather harass owners as opposed to helping resolve issues. She even came on our front porch, and when we didn't get to the door in time, she came to our back patio and started yelling our names through our screened in porch (the photo attached shows Ms. Heberling bullying us at our home in our backyard). Instead of engaging owners and using emotional intelligence to deescalate situations, Lynn Heberling and Elliott Merrill have discriminated against us, invoked selective enforcement, and harassed and bullied us on a regular basis. Ms. Heberling's assistant has even sent us violation-letters about violating condo documents in regard to issues that do not pertain to us, such as our failure to walk our dog on a leash, which is a good rule, but the issue is.........we don't have a dog. So I encourage potential Association clients to research management companies and talk with their customers. Don't always go with the lowest priced bid. Obtain at least 3 bids for any budget item which shows due diligence (which is required of all BOD members). The bottom line is "you get what you pay for". I have been a Board (BOD) member on 2 major condo boards including PGA, with 10 years of hands-on experience. I have dealt with several property managers, as well as, some terrific management companies that treat Association owners, whether or not Board members, with respect and work diligently with the BOD to keep BOD members and owners informed as to condo law, as well as, adhering to the condo documents so that the Association will prosper. This is the hallmark of a great management company; one that helps guide the BOD and work with the BOD and owners to prevent issues that divide the community while encouraging full transparency and following the letter of the law. Elliott Merrill Community Management is one company I would avoid entirely. read more

Elliott Merrill is the poorest example of property management I have ever encountered. I have been living in home owner associated residences and all management companies had a few shortcomings, but Elliott Merrill is the worst. They are merely interested in collecting fees but does nothing to enforce the rules of our community . I reported a week ago one of our neIghbors had allowed a home trailer parked on a truck to stay in our community. They ran an extension cord to electrify this huge trailer which effected the voltage coming into our home. We had FPL come out to our home and inspect the electric and they said there was a problem. I have filed a complaint with the state of Florida so they can investigate and hopefully sanction them for a poor job. read more

I have found Elliott Merrill Management very good. I read both of 2012 reviews so they must have spiffed up their staff. Bob Whithead has been efficient with no attitude. Of course that is when he speaks to the condos association. Maybe he is different in his office. Nancy K read more

I found Mr. Rick Kimes and his assisstant to be rather rude, disrespectful, and unhelpful. I am at a loss as to explain their unprofessional behavior as it relates to answering some general questions about what the process is to fix something in a condo they manage. I would not rent or purchase a property managed by these incompetent people. read more

I had a very interesting experience with Bob Whitehead, who I find seems to a very obnoxious and rude individual when it comes to talking to his client's pay his salary). I was discussing an ongoing problem i was having with the Lawn maintenance people here at Woodfield(scheduling not being maintained) and also some damage being done to my plants by them, when he turned in his chair and pointed toward the beach and said "they have some nice apartments down at the beach that are high up and you wont have noise there"!!. I found this insulting and not called for. I terminated the conversation and left his office. He should be looking for some other type of work that doesn't involve working with the public. read more