Do not use this company! Zoe, the gatekeeper to the supervisor and technicians is rude and unprofessional. We have been a customer of theirs for a while and after the storm, our outside elevator was damaged, and the technician said not to use it. When I called to follow up on when the repair would be scheduled, Zoe said that there was nothing in the notes saying that it needs repaired and refused to do anything else about it. I asked to speak with her supervisor, and she said that the supervisor would tell me the same thing. Very rudely she asked if there was anything else and again, I asked if she would leave a message for the supervisor at which point she hung up on me. I called back three times and she would pick up and hang up. There are other companies out there and I HIGHLY suggest finding someone to use other than Sunrise Elevator Company. read more

Buyer beware. Apparently there's a shortage of residential elevator companies and these guys are taking major advantage of it. Here are some of the scams they're pulling. They show up with two technicians instead of one and want charge you two hourly rates. Second, they show up don't do any work saying there's a safety issue, they wanna charge you $15,000 to fix the "safety" issue and then they will look into what's wrong with the elevator. Third, the technician says there's no charge because he could not work on the elevator and a month later you get a bill from the office even though they were already two doors down working on the neighbor's elevator. Meanwhile, another elevator company shows up, tells me it's the fuse box and to replace the fuse which we did and the elevator worked fine again as it had done the past 25 years . read more

Wow! Called to get my elevator door to open more easily , one of the parts was off line. They were soooo accommodating on the phone, sent them a photo of the problem, they got me in the next day, Kendall called to say they would be late but would still come. They came fixed and left all within 24 hours! They also tuned it up, vacuumed cleaned and oiled the parts. Job was completed within an hour. Kendall the very nice tech wore a mask through out the job! Highly recommend! read more

A great experience today when they repaired and performed overdue preventative maintenance on my home elevator. Kendall was efficient, polite, and trained me on using the backup battery on my system. read more