We lost my husbands son on 11/5/19, his ex made arrangements, despite being told that they had…read moresituations "all the time" where family could not be in the same room with each other, and handling things over the phone between parties,NOT IN PERSON WITH ALL PARTIES PRESENT- the agreed upon division of ashes was not what had been discussed, NOR agreed upon. HORRIBLE customer service , didnt offer payments to us because of "the division of ashes",couldnt even get my name right in 10 days of communication,(you know it was correct for billing) response to the INCORRECT division of ashes was "Well we did what the law said"- ZERO CARING. Why even ASK , and then allege to confirm between parties SOME THING SPECIFIC , if all you're going to do is SOME OTHER THING?? Not only that, it took atleast twice as long as other local funeral homes to even get the ashes back -TEN DAYS. I DO NOT RECOMMEND THIS SECOND RATE BUSINESS, at a time like loss of a loved one, DETAILS MATTER, all they care about is getting paid.

Beacon handled the arrangements for my husband's funeral. First of all, the remodeling of the…read morefacility has totally changed the atmosphere of the place. Cameron Gowell personally helped us through this trying time. He made every step along the way as easy as possible. He was sensitive to our loss and gave us emotional support as we needed it and made sure that our every need was met. As a result, on the day of the service, everything went off without a single hitch. This funeral home has a bit of an uphill battle to gain business because of the problems with the previous owner. As far as my family is concerned, these new owners have totally overcome the problems of the past.