Was notified via mail today that my children were discharged from the practice. The letter was from…read moreMD stating "he has decided to no longer be their physician". That is completely unprofessional. No call was given to me whatsoever, no reasoning and this effects my children and their well being due to medications they are on. Highly dissatisfied with the practice even before this as the MD spoke to my children, not me as their guardian and was asking them questions about if they are experiencing any side effects from their medication- like my children understand what those side effects even are or any of that medical talk. Its unprofessional. Also, concerns regarding my children were disregarded and never followed up with, more so ignored. The fact that they just drop patients for no reasoning is a red flag. If youre thinking about this office, Id continue in your search, not a good doctor's office. If I could rate zero stars, then I would.

WORST Pediatrics who will refuse service to a child who is sick. They need to train their employees…read moreto be more courteous. Extremely rude establishment except Shelly. No WALK-INs are allowed, even though there wasn't anyone there. Their customer service was the WORST I have ever had AT any PEDIATRIC Office. Establishment claimed their policy is NOT to accept Walk-INs. This definitely would not be happening in another state.

What an absolutely astonishing first experience with my child's pediatrics! Amanda Chin has been…read morethe most caring, helpful, attentive nurse practitioner for our newborn son and has answers to all the little questions that come up. She treats my son like her own and he enjoys his well-child visits to see her (he never cries with her!). Even more encouraging, Amanda is quick to give positive feedback to you in what you're doing as a parent, making it feel like all the difficult new learning experiences are paying off. There's nobody I'd rather have to work with my precious son as he grows up!

It's 1:11pm on a Wednesday and my wife and I have just rushed from our separate offices through a…read moreseries of unexpected delays to make our 9 month old's appointment. It's the only appointment available for the next couple weeks and we breathe a sigh of relief as we walk in 11 minutes late find a quiet office and empty reception room. As my wife apologies to the receptionist, who we'll call Barb, she's met with a blank stare devoid of contact and an abrupt efficiency that I imagine would meet a customer service standard in a Soviet Russian auto shop. Barb replies that our pediatrician "may," not be able to see us. She calls to the back and states, "Your 1:00 o'clock is here, do you still want me to reschedule them." At this point I'm feeling like a pre-determined conversation occurred somewhere during our 45 minute drive which was never phoned in to us. "You'll have to come back," Barb remarks with a sense of muted triumph. Her face telegraphs her victorious battle against the awful family that has been coming to the office for 9 months for 11 separate visits without being less than 10 minutes early on all other occasions. My wife, who works in the medical field calmly reschedules as my disbelief rises. On our way out, she stops and I'm not quite sure if she's just had a out of body experience or if her quiet rage has induced paralysis. She turns to Barb, "Excuse me, may I just ask what your late policy is?" Without getting off of her call or making eye contact, Barb efficiently points to the big-bold, tacky sign taped to the top of the reception calendar reading "ALL PATIENTS 10 MINUTES LATE OR MORE WILL BE RESCHEDULED." 60 seconds - Are you kidding me! We're the only patients in the office.... So I'll spare you our conversation on the ride home. Perhaps tucked away in the back of the house were the most silent staff/kids in the world. Perhaps, someone just wanted a little extra time polishing off that cheeseburger from lunch. This story does end on a happy note. By 2:00pm we had toured another office 25 minutes closer to home, gotten a welcome gift bag, chatted with a genuinely funny front desk staff, and scheduled a follow-up 1 week sooner than CHPG. The new place also has an awesome fish tank and the cartoons aren't blaring. Bottom line: If you're looking for a semblance of customer service or for an experience that doesn't leave you with a feeling of cool indifference, seek elsewhere. We do fully endorse Dr. Schiffer, who is great, and was on maternity leave during this episode. We hate having to leave that relationship. The office is clean, quiet, and generally efficient in getting you in and doing a quality job. Generally though, you can probably do better....

Dr.Sperando is truly the most amazing dr we've ever had! She truly cares about our kids and is…read moreextremely patient with us! She hears us out and takes her time to really see our children. I have never experienced such a caring doctor. I was surprised to read such a low review. After reading it, it is such a unfair rating. They were really upset with having to do more paperwork, but gave the doctor and nurses a great compliment. Not a fair review. I always recommend broadmoor pediatrics to all of my friends because I know they will get the best care for their children!

If I could give NO STARS I would!!!!…read more We love dr sperando, dr Scott & the nurses....the rest of the staff (front desk girls or the other office helpers) are absolutely terrible. Regina is constantly rude, condescending & never had anything organized everytime she is having us give information or fill out papers that were done just wks before & then she constantly says it's not "her fault" or she "didn't do it" or it "wasn't her" most recently our son was sick so we filled out papers, gave a new copy of insurance & now just 2 wks later I had to do it all over again...that office staff is absolutely terrible we are in the process of looking elsewhere because of them which is sad because the doctors & nurses are awesome!!!!

WORST Pediatrics who will refuse service to a child who is sick. They need to train their employees…read moreto be more courteous. Extremely rude establishment except Shelly. No WALK-INs are allowed even though there wasn't anyone there. Their customer was the WORST I had ever had AT a PEDIATRICIANS. Establishment claimed their policy is NOT to accept Walk-ins. This definitely would not be happening in another state.

When my daughter was pregnant she asked me which pediatrician she should take the baby to. I didn't…read morehesitate and said "Iron Horse." The care they have given my grandson has been OUTSTANDING. I even had to call them once while babysitting and they were super helpful, getting him taken care of that day and seen the next. So, reading some of these reviews, I honestly do not understand some of them. There are wait times, at every doctor's office, due to the massive influx of people who e moved here. It's amazing how people complain about being put on hold for a few minutes. Their phones are likely ringing off the hook. The past three years have had horrible respiratory seasons as well. I'm not sure if these reviews are left by people who are uneducated about how busy a doctor's office is or they're just impatient and rude in every aspect of their lives? Also, if a doctor's office calls CPS? It's because they have to. They're mandatory reporters. And trust me, they don't call CPS unless there are real concerns for abuse and/or neglect and abuse NKY call when it is absolutely necessary. Hopefully the county finds your child is safe and not neglected or abused. If not? Then learn to actually take care of your children.

My daughters have been going to ABC since they were born (17 and 14 years). What used to be a…read moregreat place with great doctors has been replaced by a bunch of new doctors that are NOT kid friendly and an extremely RUDE front office staff (VERONICA). The billing department is also a joke! I am Self-Pay and pay the initial fee up front. My daughter was seen in April 2024 and I am still being billed 1-off charges for this appointment. I just called to make a wellness appointment and was told I needed a separate appointment to get a prescription refill (due to insurance) - I DO NOT HAVE INSURANCE!!! Not sure when OPTUM took over - seems like things fell apart with that transition. I then called a friend-referred doctor to make an appointment and the front office said they had never heard of such a thing!!! I WILL NEVER GO BACK!!!!

This office is terrible now!! I never leave reviews for anything, but I am happy to make this…read moreexception. Since Optum took over everything has changed. The staff is extremely rude. Both the front desk and some of the physicians. If you are sick with more than one thing they will refuse to answer your questions and make you set multiple appointments. Also, plan on being lectured by a very rude collection of staff for not checking in on time if you are 15, not 20, minutes early because you stood in line for 10 minutes. Additionally, be ready to be told you should frequently check if your insurance has renewed their contract with Optum....not sure how they got this mindset, but apparently Optum thinks you should continuously monitor their inability to make deals with top 3 insurance providers. Also to top it all off, our child who actually measures just at or below average on all measurements was directly fat shamed by the doctor. Not sure why a kindergartner should be lectured about being fat...when they are in the 55th percentile... and the 50th for height...? Take your kids somewhere where they will be treated with a level of decency.

Great bedside manner, truly listens and cares for her patients. She has fought for my children and…read morehas helped make getting care less stressful.

From the owner: Dedicated to providing personalized, up-to-date pediatric care from the newborn period to the late…read moreteenager. Here to support the emotional and physical well being of your family. Now at Alliance Medical Practice. Services include newborn care, lactation support, well child visits, ADHD/ADD testing, vaccinations, same day sick visits. Also available for prenatal consults for expecting parents at no charge.

I wanted to take a moment to recognize two wonderful women at your office, Lisandra and Dr…read more Anneliese. From the moment Lisandra answered the phone, she was incredibly kind, patient, and welcoming. She never sounded rushed or irritated, and she actually listened to what I was saying. Sadly, that's becoming rare in healthcare these days. She made me feel heard and was able to get me in quickly without making me feel like I was an inconvenience. Anneliese was just as impressive. She came in prepared, asked all the right questions, listened carefully to my concerns, and got me exactly what I needed. The entire visit was efficient. I was in and out in about 10 minutes, but I never felt rushed. I felt cared for. Healthcare workers have been under an incredible amount of pressure, and I know burnout is real. Because of that, exceptional patient service deserves to be recognized. Today's experience was a breath of fresh air and reminded me what compassionate, professional healthcare should feel like. Please let Lisandra and Anneliese know how much I appreciated their kindness, professionalism, and genuine care. They are a tremendous asset to your practice, and I hope they're recognized for the difference they make in their patients' lives.

I have been out of my cholesterol medication since Aug 31. And the pharmacy has had trouble getting…read moreit refilled since the Dr is no longer with the practice the pharmacy can't fill it. I have been calling Matthews-Vu for 2 weeks to get a doctor to sign the prescription. Constant run around, getting hung up on, no one to make a decision! Made a new appointment with new doctor! This place is HORRIBLE!

if I could give this place zero stars I would. I had to get some paperwork for my benefits I made a…read morewhole appointment just for this purpose and the front desk lady said it was done. Then when I had my appointment it was not done. I called back and they proceeded to tell me that it was my fault that somebody at their office lied because they're lazy. They are rude and I switched offices and don't need to do half the paperwork they said I needed to do. They make up stuff based their perception of who you are. Don't go here! Please don't go here. This place is awful. The Better Business Bureau should just close them because they're rude and have no clue what they're doing.

We've been coming here for 4 years for both of my kids. The providers have always done a good job…read moreof addressing our concerns and being clear, gentle, and respectful to the kids as well. I never had bad experiences with the office staff or anyone for that matter. If/when we move back, I'll be coming straight back here!

We were greeted upon entry and immediately checked in. They were not full so that was a plus…read more Cupcake appointment was at 3:45pm. We waited maybe about 10 minutes before being called back. Came and got Cupcake to get her weight, height and vitals. She got her situated to see Jena. Now we are patiently waiting for her to come in. So far we have been waiting about 15 mins. I guess they are a little busy today. Jena finally came in and she was just as upbeat as usual. Cupcake just loves her. I love how attentive she is and how comfortable she makes Cupcake feel. She listens to her and always patient with her. We love it over here!!

Had a terrible experience here. Our insurance changed and we did not have the card, yes that was…read moreour fault. My husband headed back home to get our card and he was almost home when the office staff told us we couldn't wait a few more minutes to let my husband get home to validate our child's SSN. I have never had this issue if I forgot my insurance card with any other doctors office. It had only been 8 minutes past our appointment time. I had already waited weeks for this appointment because they didn't have vaccines for our child and I was understanding. They wanted to reschedule us later in the day when my daughter got out of school which I couldn't do. They were unsympathetic and unaccommodating during this whole experience. I switched my kids to another office to never give this place business again. They didn't care about my son as their patient so I'm never taking them back there again. Would not recommend this place

22 Jun 26 saw NP Stephanie Danos and she was great very friendly and knowledgeable. I love this…read moreclinic because it is in Briargate where I live and the service at this clinic is outstanding. The clinic is beautiful inside has a fireplace and all the personnel who work there are friendly and have a great personality.

Aspen Creek is a great Medical Center if you can avoid seeing Dr. Prado. I saw her once by…read more"accident" and I had nightmares the next 2 nights of being in my house that got picked up by a tornado and landed on top of her sister in a place called 'Oz'. In my dream, Dr. Prado said, as she walked into the exam room.... "I'll get you my little Pretty, and your little dog Toto too!". Everything else is fine there, especially Dr. Bodman whom I saw 2 days later because Dr. Prado didn't even care why I came in to see a Dr. and get my questions answered; witch (sic) is why I made the appointment in the first place. Dr. Bodman is WONDERFUL! He actually listened to my concerns, and answered in a very clear and linear explanation to my concerns. Dr. Prado was frightful. Maybe throw some water at her and she'll melt away forever.