if I could give this place zero stars I would. I had to get some paperwork for my benefits I made a whole appointment just for this purpose and the front desk lady said it was done. Then when I had my appointment it was not done. I called back and they proceeded to tell me that it was my fault that somebody at their office lied because they're lazy. They are rude and I switched offices and don't need to do half the paperwork they said I needed to do. They make up stuff based their perception of who you are. Don't go here! Please don't go here. This place is awful. The Better Business Bureau should just close them because they're rude and have no clue what they're doing. read more

We've been coming here for 4 years for both of my kids. The providers have always done a good job of addressing our concerns and being clear, gentle, and respectful to the kids as well. I never had bad experiences with the office staff or anyone for that matter. If/when we move back, I'll be coming straight back here! read more

We'll never find another doctor who cares more for her patients and family's DrCrosley. We've been with her office for over 20 years.d

Months a go my daughter had appointmen, after I travel from south I get there 5 minutes late and they cancel. Today my dauthers had appointment at 1pm was 2:16 we was still waiting in the room. So I left looking for a new pediatrician for my daughters... I'm done with them read more

so I just want to say I been coming here with both of my kids and never had issues besides they always have me in there for two hours every single time. so many people come after me and they still get seen and taken care of way before my kids do. today I asked a nurse to ask a staff member how long it would be for the shots and the nurse she asked literally said "I don't know, make them wait" that is very unprofessional and makes me so mad knowing you guys are making my kids sit in a small room for hours for your amusement. it's ugly behavior and needs to be corrected. read more

All the providers are wonderful ! always making sure all of my concerns are taken care off for both of my kiddos ! never a quick in and out visit like most offices they are very thorough! read more

The front office is unbelievably rude and unprofessional. My son is autistic and has some other issues going on. He has been coming here for a couple of years now, and on multiple occasions, I haven't been able to get his prescriptions refilled on time because the doctors here don't call back, and the front office doesn't seem to care at all. They also don't appear to be competent. We've had two different doctors, and we faced the same problem with both. The last time this happened, I didn't receive his prescription at all. It was something for a rash on his skin, but regardless, you should be able to get medicine for your kids after visiting the doctor. Dr. Brittany Tossetti told me she would look into finding a cheaper prescription for my son and would reach out to me after our checkup. I called for two weeks and didn't hear from her. When I called the front desk, she was out of the office. This is where Kim and her fantastic attitude come into play in my story. My husband and I had to call back six times to get my son's prescription filled. He only had one day of medicine left. Each time I called, Kim told me something different, and her attitude became even worse. It turned out she had been lying, and the prescription she claimed to have sent was not sent yet because Kim isn't good at her job. She also acted like she had to wait until Monday to send an Rx that was supposedly sent yesterday, claiming she needed permission from the doctor. The doctor not only never calls me back but is also never in the office. And supposedly, the prescription had already been sent. What's wrong with Kim? What kind of doctor is never in the office? What kind of doctor doesn't ensure that your autistic son has his meds? Finally, we got to speak to someone higher up in the company, possibly another doctor. She was very kind, patient, and listened to everything. She took care of the prescription in just 10 minutes. I want everyone reading this review to know that it took 10 minutes to fix my problem, but instead, I had to call back six times and be harassed by some front desk lady with no hobbies while I was trying to take care of my son for a 10-minute problem. He only had one day of medicine left. This place is absolutely awful, and I don't recommend taking your children here if you love them. We won't be going back. I take boogers and c** over this place any fucking day. read more

We absolutely love Wee Care the entire staff is amazing! Kennedy and Carrie always welcomes us with a warm smile! We can't get enough of Ms Brittney she is a caring provider always ensuring she gives us the greatest care and never leaves us without making sure all our needs are met!!!!! read more

Wee Care Pediatrics - Pediatricians Near Me - Colorado Springs, Colorado

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Excellent service from moment you call to get appointments. Front desk personnel is always nice and helpful. Providers doing assistants are very sweet and professional. My four children love going to their appointments since they are treated with kindness and respect. I appreciate the time the providers take to examine my children and always listen to my concern. read more

Came in as a new patient for my son and had a great experience. We're new to the area and I was a little weary to go to this office due to all the bad reviews but I am so happy we did! Dr. Crossley is so sweet and genuinely caring. She took her time to answer all the questions that I had, and didn't rush us. She took her time to go over each thing she was checking for during the appointment and had great bedside manners. We had a 10:30 am appointment and the wait times were very short and we were taken back to a room right away. I highly recommend Dr. Crossley and am so happy we found our new Pediatrician for our son! read more

The wait times are horrible here. It is not a clean place, you can tell they don't clean as much as they should. They aren't reliable and poor communication on the phone. read more

I am a mom of 6 ages 6 months-28 years; and new to the Springs. This pediatrician is by far the worst practice I have ever been to. They are disorganized and use fear to get you to put medicine in your children when it is NOT NEEDED. I wish I read the reviews before joining. In 1.5 years I have never even met the Dr and yet every appointment I made I requested her. read more

Extremely inconsiderate and disrespectful for your daily lives and schedule, Apparently I have to be more descriptive for the review to be posted so I'm just gonna go ahead and write more words so that I can get my point across the place is very disrespectful and inconsiderate and if you have plans the day of your appointment don't expect to get to them read more

We have taken our four children here for almost TEN YEARS.... I got a phone call today from a debt collector stating that we owe the office something like $100.... We were just in the office two weeks ago for my two oldest children's well child checks. I never received a phone call from the office or any bills in the mail - we typically just pay what we owe (copay or whatever) at each visit with no issue. This office used to be so amazing, and the staff used to be so kind, which is why we were willing to drive 1.5 hours to get there. It has slowly gone downhill and this was the final straw. The wait times are excessive, most of the staff have become rude and unprofessional, and there is a clear lack in communication. They've lost my daughter's file before because they kept putting it under the wrong name. Do yourself a favor and just go somewhere else. read more

This office is horrible. We have been going there for 14 months, only because our foster daughter has Medicaid.....and very few places except Medicaid anymore. They never get our girls name right, and it isnt that hard-its an easy name that I have corrected them on over 15 times. The doc we saw when we first started-Melanie was fantastic. She found the diagnosis causing our baby girls issues and then after 3 months, she left. Now we see the PA Kate. On a scale from 1-10 she is at best a 3. The girls in the front are rude and literally dumb. Apparently in charge of making decisions too because we were reported to cps based off of the receptionist said, and it was completely false information. No doc called me to verify information!! Please do not take your children here. They should be closed. read more

I've always had a wonderful experience with the providers here. However, the office staff is another story. I'm being charged a no show fee for showing up to a 4:30pm appointment at 4:30pm. Turns out the staff changed my daughter's appointment to 4pm without asking if that worked for us or even notifying of the change because they scheduled an event for the team that afternoon. The staff was rude and made me feel like an idiot saying this event was scheduled, times were blocked off for a while, and there was no way I scheduled for 4:30pm. I then received an email showing timeline of scheduling system which showed a reschedule that I did not make. I have checked for notifications (call, text, email, portal) around the date the appt time was changed and none exist. The office dropped the ball and is unwilling to admit blame. Check your confirmations very very closely because they may change from your originally scheduled time and then if you confirm without being meticulous, then you're just SOL with this unsympathetic staff. I can't believe I'm being charged for wasting my own time. read more

Always provide great treatment for asthma! They always provide good care, make sure prescriptions are up to date and available, give free breathing treatments when needed and help with safety plans. Would definitely recommend i can always get an appointment when I need to. read more

We have been with Dr. Crossley since 2012. Our kids are now 15 and 9. Dr. Crossley and her staff have been nothing but professional and caring. Will you wait a long time for your appointments? Most days, most likely. Will you be herded in like cattle and treated like a number? No. Dr. Crossley will take as much time with you as she needs for the appointment. She is caring and treats every patient as her own. She will also tell you like it is too. She might tell you things you don't want to hear too. It's NOT an In N Out Burger. The NP in question was taken care of by Doc Crossley and she is no longer there. The staff is amazing as well. I have never had an issue with them. I have always had a wonderful relationship with them, we also have Medicaid and have NEVER felt spoken down to or treated disrespectfully because of that. I will sacrifice my time to have quality care from an amazing doctor. Thank you for loving my kids the way you do Doc and staff. Oh yeah, one more thing, my teen told her the other day that she couldn't retire until she was too old to be seen at the office. That speaks volumes to me. read more

The only reason I am giving this two stars is because I love Dr. Crossley. She has so much love and care in her heart for kids and it really shows. She takes time to speak with me and point me in the right direction when it comes to my child who has had a lot of medical issues in his short life. On the other hand, it is always a 1,2, even 3 hour wait at the doctor's office. I am a working professional and a single mom, and I know when I take my son to the doctor, that's a half day (4 hours) of work that I need to take off because that's just how long it takes. And they are still accepting patients! It's insane to me. Their new location is beautiful, but not accommodating at all. Plus, no one wants to see the nurse practitioners or other doctors, so everyone books with Dr. Crossley (again, because she's amazing) and it's rare that I can ever get an appointment in with her. Also, the office hours are completely wack. They open the phones at 9am (extremely late, in my opinion) take an HOUR AND A HALF lunch (what?!) and then close the phones at 4:30pm. That's extremely impractical for a doctor's office, but especially a pediatrician's office. I'm sad that I'll be losing Dr. Crossley, but we will be finding a new pediatrician. read more

Nahh I been with these people since they were in a small building. But the nurse practitioner was rude this old ass women was so rude I can't it only takes one time for me to change place. They look down on you because you have Medicaid ? Staff was friendly but that other women wasn't. I'm not sorry for shit I said. I'm not taking my children here. read more

Doctors office is a sham of a place, they do not follow up, they do not run on schedule they do not provide quality care to children. They also hold your records hostage after you switch and I have validation of that due to multiple releases I have fax and email via UPS. read more

Dr Crossley is a very fine pediatrician. Her care and listening skills are the best I've ever experienced. I highly recommend this practice.

This is the worst office pretty much ever. The office is disgusting. The bathrooms are disgusting, the exam rooms aren't much better. No hand sanitizer & no sink or trash can. The girl at the desk can best be described as wearing not a whole lot to be in a room full of kids all day I'd suggest a little more discretion in your clothing and instead of staring at the TV screen and watching Disney movies get up and clean something. What's the worst is the wait times. Over 3 hours for a well check visit. Incompetence across the board. From the front desk all the way up, if you can't handle that many people don't schedule so many. The problems never stopped and no one there seems to care. Keep your kids safe and your sanity by staying away from this place. Just horrible. Needless to say we found a better place to take our kids. read more

Wee Care Pediactrics is the worst docters office experience I have ever had. I went there filled out her new patient packet about 1 and a half months ago. They were suppose to fax the paper work to get her records from her old docter. I called both docters 4 or five times wee care never even bothered to fax the paper work after they told me they did every time! They also said they would call me back after they faxed the paper work. They never did! Then i called back and told them id bring them the paper work if they gave her an appointment. I set up an appointment and show up and they tell me shes not even in the system! They have no recollection of her paper work or me calling. Worthless when you have a sick kid! They were even talking crap about a mother who had called. read more

Total unwillingness to work with parents who not only work full time but have busy schedules and having to reschedule after missing appointments and giving patients wrong information. read more

This is the worst office ever! Wait times are easily 2 hours, it's ridiculous and then no sympathy or apologies for waiting so long.You have to fill out a ton of paperwork every visit and then the nurse comes in and asks 50 more questions. The NP is rude and the front desk is clueless. Don't waste your time going here! Update* last time we visited Wee care( they don't care at all) my husband and the NP had exchanged a few words about the lack of customer service, and unprofessional behavior. Both the NP and my husband were frustrated and it turned into a small argument. A few days later my husband finds out that the NP contacted his employer and complained about him, telling his employer that he is a horrible person and berated her, she was spiteful and inaccurate about what really happened. She intentionally went out of her way to contact his employer. That is the most insane thing I've ever heard. Not only is it unethical, spiteful and just plain psycho, but she has the nerve to try and damage my husbands reputation at his work place. What is this third grade? Like why would his employer care about something that happened in his personal life?? So stupid. So needless to say. Stay far away from this horrible office!!! read more

We have been with them a year. Some of the ladies who answer the phones are rude and have attitudes with you. My son got sick over the weekend. I called in first thing Monday morning at 9 when they open to get him in for an appointment. He had a temp of 102.6 wouldn't eat and was coughing like crazy. I was told they had no openings I would have to come in Tuesday afternoon. It wasn't until I argued he couldn't wait until Tuesday to come in that they finally told me to come in at 12 and don't be late. I showed up early they didn't see my child until after 1. We literally sat in the waiting room for over an hour with a sick kid who was probably infecting all the other kids. Then we got put in a waiting room where we sat for another half hour. Just absolutely one of the worst drs. Offices I have ever been to. Horrible wait times and poor attitudes. read more

Dr Crossley has been my kids doctor for the last 13 years. I love Dr. Crossley she is an amazing Doctor. She has always gone above and beyond for my kids. She takes her time, she cares about her patients and she will do anything to help these kids. A common complaint I read is about her wait times. Yes, there are long wait times. My appointment is never on time its been that way for 13 years. BUT - I would rather wait a long time to see Dr. Crossley then get in and out with some Dr who doesn't care or take the time for my child. Her office staff is not always the best, they are not always organized but I am not going there for them I am going for Dr. Crossley. She has been by far the best doctor I could have for my kids. My oldest daughter had so many issues when she was born and Dr. Crossley was there with me every step of the way. She came to the hospital, she made calls, she diagnosed my daughter correctly and got her the treatment she needed. I have never met a doctor like her. I will wait 3 hours each time if I have to I don't care, Dr. Crossley is #1 in our book read more

We have been going here since my daughter was born, 16 months ago. Every single time we come here. The wait is atrocious. Our appointment today was at 1045, it's now 1158 and we still haven't been seen. By ANYONE. We came in today because my daughter had blood work drawn, a month ago. I never received a call that anything was abnormal, so I assumes everything was fine. Yesterday I called in because I had a feeling, the dumb medical assistant who answered the phone found the report they had received at the "beginning of the month" and mentioned to me that "there was a lot of stuff wrong with her blood work like low hgh". After she dropped that bomb shell on me she said " but I can't go into detail about what's wrong, so you better come in tomorrow to speak to dr crossley" Who tf says there's lots of things wrong with your daughter then says she can't elaborate?! Also when I asked her why I never received a call about the blood work when you've had it for 24 days, she said " oh we tried to call but can't leave a message". First of all, I don't have ANY Missed called from their office, nor is my voicemail box full. Secondly, if there was something wrong with my daughter, don't you think they would have tried to call more than once if they actually did call as she said they did?! Completely unacceptable. Editing to add. When dr crossley came into the room to read my daughters results she didn't even know who the patient was. She thought we were talking about my older daughter. Way to identify your patients, and violate hippa disclosure rules by discussing my daughters blood tests over the phone without verifying who you were speaking to. We waiting 2 hours before even being seen by a doctor. And hen when I took my daughter to the restroom while we were waiting we got locked out of the exam rooms because the receptionists didn't feel it was a good idea to stay at the desk while three were patients waiting to be seen. read more

We love Dr. Crossley. She has been there for our son since his birth. She is very attentive and truly listens to your concerns. We are blessed to have her and her wonderful staff in our lives. My son was born premature, we spend alot of time visiting the office, and I always left feeling like I received the best treatment for my child. She caught that he had acid reflux basically right after birth. The office helped us navigate the insurance company and their requirements. They helped see us through a difficult journey with kindness and reassurance. Thank you Wee Care. read more

So the other day I had a doctors appointment for the kids at wee care pediatrics which they have been going to since they were born n I have never missed a appointment hell I even always waited like 2 hours past my appointment time with no issue . However since I didn't want to wait again for another 2 hours since they were running behind again they told me they can't be seen there anymore and the doctor won't sign the kids physical forms for school ! Obviously this place is unprofessional this is not the first bad experience I had either read more

I have been bringing both my sons here for almost 8 years now, and the first few years I didn't mind the fact that we would be there for HOURS each time because you have to wait so long to be seen, because I always liked Dr Crossley and the time she dedicated to her patients. But, now, we haven't seen Dr Crossley in a couple years, we always get the NP....which, I wouldn't mind if they could hire a good one! But they've all been horrible! Especially the newest one! We were in there today because my oldest has pneumonia, and I couldn't believe how the NP treated us! She was beyond rude and talked down to us the whole time! I felt so judged! Not only was she rude to us the whole appointment, but when I went to get a Doctor's excuse for my sons school, she refused to write it for the past few days he had been out of school, only for today since they didn't see him until today! What?! I've never had that issue in my life!! Even though I called them Tuesday and they couldn't get him in until today, Friday! I explained that and they didn't care, wouldn't do what they knew they should've done! I left there in tears because they had made my son and I feel so awful and judged! Makes me wonder if the NP treated us differently because my son had Medicaid....? I've never had this problem before and I am beyond disgusted with this office now!! Looking for a new office for my kids ASAP! I do not recommend bringing your kids here!! read more

My daughter started going to this office at her 12 month check up since we had moved to Colorado Springs at this time. During this visit, we had a three hour wait time before the doctor came in to see us. Dr. Crossley was great, however, so I gave this office the benefit of the doubt. My daughter has been seen by 2 different providers for her 15 month check up and her 18 month check up. The office will not schedule appointments for a sick child due to lack of availability and they often do not return parents' calls. Not to mention the offices cleanliness is also lacking. Nevertheless, we will not be returning for my child's 2 year well check. Unfortunately, I do not recommend this office. read more

Honestly I cannot say enough good things about Doctor Crossley and her two NP's. I have a 2 month old that has had a lot of issues since birth. I cannot rave enough about how good Dr. Crossley and her team have been with my son. They found out what is wrong with him and treated him immediately. They also have sent me to a couple of specialist to further check him, to look into some issues and resolve them. The office is clean, staff is friendly. The knowledge that Dr. Crossley has is outstanding, all my questions are always answered... which I ask ALOT of questions! I would definitely recommend her to anyone. read more

They constantly accept new patients but can never schedule appointments. EVERY time I call for an appointment for my child they tell me to go to urgent care or the hospital. My daughter could never see her doctor. Obviously urgent care is going to tell you to follow up with your doctor. When asked when we can schedule a future date out to follow up they can't even give you a date to schedule. After 5 different times for severe illnesses each months apart from eachother, I attempted to schedule an appointment and could not. I choose to switch to a different pediatrician. THE worst experience with them? I ended up having to prove additional information to the IRS for my taxes. The IRS requested a letter from her pediatrician for the previous year. Unfortunately ,Wee Care Pediatrics happened to be the ones I had to recieve this from and they where her Dr. At that time. When I called and requested this letter, they told me they refuse to write letters for people who are no longer their patients. They told me I would have to leave my pediatrician and go back to them IF they would accept us back JUST to get a letter for the IRS. I felt like they were trying to punish me for no longer being with them. I am NOT going to leave her current pediatrician who is AMAZING to get a letter!! Very unprofessional. Why??? I had a deadline to get this sent in. I had to call several times to try to get a letter. Finally I got them to say they would write a letter "IF" they still had her medical records! This was less than 6 months of us leaving their office. All I needed was a letter stating what address they had on file with them while she was a patient. You can't tell me you don't keep records of at least basics: yes she was a patient here at one point and this is how long. I know medical records are kept for a few years. They then went on to say on a later date, we fo have her records the Dr. Will write a letter stating she was a patient but we wont write the address we have on file. That is why i need thr letter. Then the said okay we will put the address on there. This was clearly immature and unprofessional behavior for no longer being a patient. I had never gave them any reason to treat me like this. I couldn't believe it! I even had to threaten to 3 way the IRS and educating them if Wee Care Pediatrics was refusing to give them the letter they requested to even get them to consider writing it.This letter was for the government not Me! Even if it was under different circumstances and it was for me why would they handle it this way. I ended up getting the letter the day before my deadline. In which u called 3 weeks in advance. read more

I've been taking my daughter to Wee Care since she was born. Dr. Crossley is amazing and so is her staff! As a first time mom I appreciate the fact that she really takes her time answering my questions and addressing any concerns. I can always count on her staff to get me in even tho they are pretty busy. I highly recommend Dr. Crossley at Wee Care! read more

I have been seeing dr Crossley and her staff for 3 1/2 years with 2 kids. They always spend more than just a brief minute and address any concerns you might have and are able to give you guidance and solutions. They have gone above and beyond to take care of my kids including a sleep study, a circumcision concern, pink eye, ear infection and common colds. All have had positive outcomes. Any wait is always worth it and lately they have been super efficient with time! Even though the office is on the opposite side of town to where I live I will make the drive every time. read more

Wait times are ridiculous. They are very rude, unprofessional. They always try to tell you that you and therapists they are seeing are wrong. They tried saying my son at 9 months should be walking already. I asked for flu shots for my children, they said that the kids on Medicaid come after the other children. What's the difference? They deserve to be treated great too. How can you refuse a flu shot to babies? Regardless of what insurance they have? Why should they be treated different. Time to find a new doctor. When you can actually see Dr. Crossley she's usually decent. It's the physicians assistants that are rude. Think they know more than everyone else. read more

I didn't like the fact that every appointment my daughter had a different doctor, they never seemed to know what was going on with her, probably because the doctor was never the same...Also, I was told on the phone that my daughter had tested positive for a UTI and when I made an appointment and submitted a urine sample again the doctor made the comment, "she doesn't have one I don't know who told you that..." I said, "your staff at the front desk." they proceeded to ask me date and time as if I were making the whole thing up. Then as a result of my daughter getting UTIs frequently the doctor ordered an xray, then asked me how my daughter's bowel movements were, I said they were fine, no problems, but the doctor gave me a prescription for a laxative powder and instructed me to give it to her every morning , which i refused to do because she had no issues going to the bathroom. The doctor also took a swab of her throat because she thought it looked red. Then prescribed her a medicine for acid reflux without any proof she even had acid reflux or any results coming back on the throat swab. Over all I would say the doctors there don't care about the kid they are seeing, they don't get to know them, they misdiagnose and treat you like you don't know anything about your own kid. Don't go here! read more