Long story short; this company is doing so well they don't need any more work. It's literally not worth their time to even answer the phone or return a call 75% of the time. For the last 4 months, since the beginning of the summer, we've been given the runaround. Unfortunately these guys are the only company in town that is willing to work with a warranty company, or so they say. They gladly charged me $115 (the warranty rate) to come and look at my (obviously broken) home A/C unit, and in the end it needed a full replacement. Alright! I handed the warranty companies checklist to Lonny, who came to do the diagnosis, and he didn't even remotely fill it out correctly. Left the license # blank, did not take photos of the issue, did not list a definitive problem, just wrote "needs replaced" in the description area. I handed him $120 cash, he said he didn't have change so I told him to keep the $5 because I wasn't worried about it. I got the license number from the side of the truck, filled out the rest of the form to the best of my ability, and sent it off to the warranty company (FNHW). It came time for FNHW to get a quote, and it took THREE WEEKS for Sunrise to send anything. When they did, it was just a cute piece of paper saying (in short), full system replacement, $14,000 labor included. No breakdown. Not itemized. No model numbers or makes. Not even remotely close to what I told them I needed IN WRITING. That was the last contact I had with them. After myself and FNHW tried to contact them to get an itemized list, they stopped answering the phone, returning messages or any other forms of contact. We have been living in a house all summer in triple digit heat, and Sunrise couldn't care less. read more

Very rude and sloppy work. I used this service for a clogged toilet in the past. They left a huge mess (crap from the snake) on the floor, walls, and on personal items. This mess extended on the walls near the bathroom. They owner is rude and nobody in that office knows how to treat people. read more

This guys are the greatest. They are reliable, honest and their prices are affordable The girls in the office are professional and easy to talk to. Recommend this Company for all Fallon residents for all your plumbing and heating needs........for your residential or mobile home You won't regret calling them Kris Ann. Fallon NV . . read more

Almost a year ago I put a $2000 deposit for a bathroom renovation. I have not seen a plumber nor will they give me my deposit back. A really crappy way to treat a disabled veteran. read more

I had the toilet over flow. I called Sunrise and explained that I wanted them to take it off the floor and replace any parts that were not good. He got the job done it less time than I thought it would take for a rebuild. A great job well done!!! Thank You Sunrise Plumbing. read more

Pellet stove quit working so, since Sunrise is the only pellet stove repair in area, I called to schedule a repair. Friendly on the phone and said they would have to order a new igniter. After a few weeks the repairman arrived and began working on the stove. This is an insert so it took him awhile to disassemble the stove to get to the igniter. When he went to install the new igniter, he said it wouldn't fit and he would have to order a new one. After over 3 months I called Sunrise and asked what was up. The lady said she would have to get back to me and after a couple more phone calls to Sunrise, they came back and said the tube for the igniter was warped and I needed a new pellet stove. Not wanting to spend over $3000 to have a new stove installed, I ordered an igniter from Amazon for $20.00 and installed myself. After about an hour to install(trying to figure out where the igniter plugged in to since the repairman took the old igniter), my pellet stove works like new. Not at all impressed with the service from this company. Would have cost me a lot of money if I had listened to them. Makes you wonder how many people they have ripped off in the past? read more

Came to look at water heater to just tell us we need another. Wasn't mad about that, but literally looked at it for 10 minutes and wanted to charge $86 just in labor. I get the 100$ just for travel even though they were already in town checking on someone else. All of the office people were jerks especially the owner when they called us about the pricing. Told us it would be between $1200-$1500 to install a new water heater. Finally decided to just try on my own and put one in for around $750. Don't know how they are in businesses, so in the end we ended up paying $140 for them to look at it for 10 minutes and do nothing. read more

I will NEVER call them again! They are not honest about pricing. And the owner was a huge jerk when I spoke to him about it in the phone, belittling me and being just plain rude. read more