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Sunrise Sprinkler Systems

4.0 (4 reviews)
Closed • 8:00 am - 4:00 pm

Services - Sunrise Sprinkler Systems

Electric installation or replacement

Electric repair

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2 years ago

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5 years ago

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14 years ago

The most beautiful setting on this stretch of the Maple City Greenway, bike to it to check out their grills!

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Wissco Irrigation - WISSCO Irrigation

Wissco Irrigation

(8 reviews)

Wissco has been great help with my irrigation system in my new home with both the initial…read moreinspection, shut down service and again getting my service turned on this year. Their service manager was super responsive when I had questions and or concerns and because of that alone I will continue to use them for my irrigation system! Thank you!!!

I had reached out to WISSCO early spring to get their assistance finding a solenoid trap that was…read morebad and buried in the ground so I couldn't find it or see it, but I wasn't sure where. I have experience replacing solenoids, heads and other basic irrigation maintenance, but that trap I could not find. Before the scheduled visit, I turned on our system, flagged every head in all 8 zones and marked the traps I did have...all but zone 4 which I knew needed a new solenoid. When I called to schedule I was told that there would be a $100 fee + costs for any additional parts, repairs, etc. Given the pre-work I did prior to the visit, the technician was able to use a wand and found my buried trap in about 5 min of arriving and searching the yard. He dug out the trap from under the grass and asked me if I wanted him to replace the solenoid. I shared that this was something I could do on my own, but would be interested to know what the cost would be (parts + labor). I was told it would be $30 (store price would be probably $15 or so). My rationale was that for $15 dollars it would save me time from heading to the store and time to install it myself. He replaced it quickly and conducted a quick check of the heads in the zone, replaced 1 and then left. The tech was great! I tipped him $40, offered coffee (chilly morning appt) and gave him some hand warmers. The total cost of the charge was $163, which I paid immediately. A couple days later, I was sent an invoice for an additional $48. I was confused. When I called, I was met with a contentious tone and told that the $100 for the visit covered the first 30 min of the technicians time + gas & mileage (we are both located in South Bend) and given he had spent an extra 20 min at my home, the additional charge would be $48. My issue is principle. I was clear that I did not need any help replacing heads or the solenoid and shared that my father retired owning a commercial landscaping company where I worked and we did this work regularly. My issue...be transparent with customers on billing and fees...also stop treating customers who make a basic inquiry with contention when you are not presented with impoliteness or frustration. I was very clear with the tech about my capability and request for pricing so this additional invoice feels deceptive. The attitude when I called to inquire and additional invoice felt like a slap in the face after the good experience I did have. If you are considering this company for service, know that they will do a good job, but hold their feet to the fire for billing transparency, if that's important for you, so you don't end up with any surprises. Again, it's about the principle of caring about your customer enough to be transparent in advance so they are informed, the same way the customer is expected to pay immediately.

Sunrise Sprinkler Systems - lighting - Updated June 2026

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