I recently had a pick up for my wheelchair. bound father in law in Miami. Rafael Torres picked him…read moreup and made the trip just wonderful. He was professional and was on time (early) so my father in law wasn't worried. The trip was so relaxed that I felt I must put a review up. Five starts isn't enough....thank you!!!

Excellent service and excellent drivers. On-time customer service, Recommended and reasonable price.read more

I spoke to Alex. Great professional businessman- however don't have much to say because I ended up…read moreusing another service for that matter. If you call, someone will ANSWER THE PHONE Let me know how it goes for YOU.

From the owner: HealthCare Ride is a Special Transportation Service & Non Emergency Medical Transportation company…read morefor the elderly serving all of Florida 24/Hour service seven days a week, we have wheelchair vans for those who need our service. At reasonable rates for seniors we are Lic/Insured with professional EMT drivers CPR/AED certified. * Non Emergency Medical Transportation * Hospital Discharge * Outpatient Service * Doctor appointment * Dental appointment * Affordable rates

Given the seven people I've dealt with so far from this company, I can't see how anybody would ever…read moregive them a positive review. They were 45 minutes late picking us up which meant we missed 20% of our event. The drivers have no way of communicating each other (there were five of us, one Wheelchair user per Van) My van was flashing overdue service, and low fluid lights. My driver did not have a cell phone, barely spoke English, wouldn't follow my directions and so coming back took 20 minutes longer than it should have. Because they were rushed because we were late. They didn't tie down my wheelchair properly and they bounced all the way. Because my driver didn't speak English he didn't understand me when I asked him to stop to fix it or he didn't care I'm not sure which. I'm stuck with these guys going back to the airport because my group is already paid for it,

100% passionate team and drivers taking care of our seniors with respect and dignity. I remember…read morewhen he was just starting the business, I had confidence in him then and I still do now. Whether it's Family, friends and definitely to include the hospital. Call them

This is a really great company to do business with. I phoned to have them transport my wheelchair…read morebound mother and her personal items from the hospital to her assisted living facility. I am very happy that I phoned. They are polite and professional when answering the phone. They explain their prices clearly. Booking was very easy and they were able to accommodate my schedule. Payment was easy by credit card, I got an email receipt, and a very good price. when they arrived they were seamless and professional. They were very good and kind to my elderly mother and transported her safely and on time. I will definitely be using them again.

From the owner: "Our NEMT company stands out in the crowded landscape of medical transportation by placing…read moreunparalleled emphasis on customer service. While many providers focus solely on the logistics of transportation, we prioritize the patient experience, ensuring every journey is not only safe and efficient but also personalized and comfortable. Our commitment to exceptional customer service means we go the extra mile in every interaction, making us the preferred choice for those seeking more than just a ride - but a comprehensive, compassionate travel solution."

Update: Medical Transportation has been much better since the one incident. :)…read more Is there less than 1 star? My experience with this Medical Transportation service (usually for Senior citizens) could have been much better. On 12/8/15, approximately 5:45pm I called Medical Transportation Services, LLC. and spoke with Carlos and made an appointment for Medical Transportation Services, LLC to pick up my mother for her appointment 12/10/15 at 11:00AM. I also asked Carlos to cancel the appointment on 12/17/15. Usually, we get a confirmation call from the driver the day before. We did not get a confirmation call, so I called Medical Transportation Services, LLC and spoke with Tony around 5:25pm. Tony was unable to locate the transportation reservation in the system, but placed me on a long hold. He listened to the recorded call between Carlos and me on 12/8/15. After confirming that a reservation should have been made to pick up my mom, he apologized for the mistake and indicated Carlos should have made the reservation. He said that the person who could arrange for a transportation pickup in the morning was his supervisor, Aline Perez. Tony told me he would leave her a message to call me in the morning on my cell phone, and she would arrange pickup for my mother. Tony also confirmed he would also be working in the morning. On 12/10/15, the day of the appointment, I did not get a call from Aline in the morning, so I called Medical Transportation Services. I spoke with Hermes and asked if I could spoke with Tony or Aline Perez. He said Tony was not in and Aline was unavailable or in a meeting. After another very long hold, Hermes also listened to the recorded call and apologized for the mistake. I asked to speak with Jerome Mercer, but Hermes did not know him. I asked Hermes for Aline to call me back. I am disappointed with the numerous mistakes made by several employees of Medical Transportation services. At least 4 or 5 things that representatives said were going to be done were not done. Medical Transportation services needs to improved. They should also let people know that the phone calls are being recorded. Several places charge for missed appointments. Luckily, I was able to re-schedule. I believe this company is part of UnitedHealth Group or Preferred Care Partners. Hermes said the head quarters was located at 9100 South Dadeland Boulevard, Miami, Florida 33156. Phone: 305-670-8440 Fax: 305-670-2312.

Excellent! On time and made me feel very safe after procedure.. the lady driver was greatread more

Needed a ride after a medical procedure. My friend who was scheduled to drive me tested positive…read morefor Covid and two other friends were out of town. I found this business on line. It had great reviews so I called. I spoke with Nona who made the process very easy. When my procedure was finishing up the nurse called Nona and their van was there to get me when I was ready to leave. The van was clean and comfortable and the driver was terrific. I highly recommend this service!!

VIP Transport Express really worked well for our family's needs! They were professional, polite,…read moreand very good at communicating with us! Marv the driver was on time, courteous and very capable with VIP door to door service. Easy to book and clear easy to understand pricing. We will definitely use them again!

VIP ended up being the ideal solution for our transport concerns. We needed to arrange a service…read morefrom out of state, and I could not have been more pleased. Excellent communication, professional, helpful, and of utmost importance, a caring and concerned approach towards meeting the needs of our family member. Punctual, door to door service was conducted without a hitch. If we ever need assistance in the area in the future, they will be the first and last call we will need to make. Perfect transaction and service from beginning to end.

This company really came through for me. I broke my ankle and I live on the second floor with no…read moreelevator. I was desperately trying to find a company who would come with an electric wheelchair to get me up and down my stairs. Health Companion was the only company I could find who was able to assist me. I spoke with VAL who was very kind and understanding and I made an appointment with him to come in my home and take me down my outdoor stairs so I could go to my doctors appointment. He was on time, professional and he told me not to be scared. This electric wheelchair he has that has rubber tracks that took me down seven flights in about 10 seconds with no bumps. After my doctors appointment, I called him back up and VAL came back to my house and brought me back up the stairs with no issues. VAL has really helped my recovery because I'm not stressing about how I'm going to get in and out of my home. Do yourself a favor and give this company a call. They can help you with all your needs. Health Companion Will ALWAYS be my go to when I need help. Service with a smile!

Health Companion is the BEST! I have used them twice now for my mom who has lost her mobility and…read morethey are efficient, knowledgeable, caring and fairly priced. Highly recommend!