This is a really great company to do business with. I phoned to have them transport my wheelchair…read morebound mother and her personal items from the hospital to her assisted living facility. I am very happy that I phoned. They are polite and professional when answering the phone. They explain their prices clearly. Booking was very easy and they were able to accommodate my schedule. Payment was easy by credit card, I got an email receipt, and a very good price. when they arrived they were seamless and professional. They were very good and kind to my elderly mother and transported her safely and on time. I will definitely be using them again.

From the owner: "Our NEMT company stands out in the crowded landscape of medical transportation by placing…read moreunparalleled emphasis on customer service. While many providers focus solely on the logistics of transportation, we prioritize the patient experience, ensuring every journey is not only safe and efficient but also personalized and comfortable. Our commitment to exceptional customer service means we go the extra mile in every interaction, making us the preferred choice for those seeking more than just a ride - but a comprehensive, compassionate travel solution."

I spoke to Alex. Great professional businessman- however don't have much to say because I ended up…read moreusing another service for that matter. If you call, someone will ANSWER THE PHONE Let me know how it goes for YOU.

From the owner: HealthCare Ride is a Special Transportation Service & Non Emergency Medical Transportation company…read morefor the elderly serving all of Florida 24/Hour service seven days a week, we have wheelchair vans for those who need our service. At reasonable rates for seniors we are Lic/Insured with professional EMT drivers CPR/AED certified. * Non Emergency Medical Transportation * Hospital Discharge * Outpatient Service * Doctor appointment * Dental appointment * Affordable rates

Excellent! On time and made me feel very safe after procedure.. the lady driver was greatread more

Needed a ride after a medical procedure. My friend who was scheduled to drive me tested positive…read morefor Covid and two other friends were out of town. I found this business on line. It had great reviews so I called. I spoke with Nona who made the process very easy. When my procedure was finishing up the nurse called Nona and their van was there to get me when I was ready to leave. The van was clean and comfortable and the driver was terrific. I highly recommend this service!!

Update: Medical Transportation has been much better since the one incident. :)…read more Is there less than 1 star? My experience with this Medical Transportation service (usually for Senior citizens) could have been much better. On 12/8/15, approximately 5:45pm I called Medical Transportation Services, LLC. and spoke with Carlos and made an appointment for Medical Transportation Services, LLC to pick up my mother for her appointment 12/10/15 at 11:00AM. I also asked Carlos to cancel the appointment on 12/17/15. Usually, we get a confirmation call from the driver the day before. We did not get a confirmation call, so I called Medical Transportation Services, LLC and spoke with Tony around 5:25pm. Tony was unable to locate the transportation reservation in the system, but placed me on a long hold. He listened to the recorded call between Carlos and me on 12/8/15. After confirming that a reservation should have been made to pick up my mom, he apologized for the mistake and indicated Carlos should have made the reservation. He said that the person who could arrange for a transportation pickup in the morning was his supervisor, Aline Perez. Tony told me he would leave her a message to call me in the morning on my cell phone, and she would arrange pickup for my mother. Tony also confirmed he would also be working in the morning. On 12/10/15, the day of the appointment, I did not get a call from Aline in the morning, so I called Medical Transportation Services. I spoke with Hermes and asked if I could spoke with Tony or Aline Perez. He said Tony was not in and Aline was unavailable or in a meeting. After another very long hold, Hermes also listened to the recorded call and apologized for the mistake. I asked to speak with Jerome Mercer, but Hermes did not know him. I asked Hermes for Aline to call me back. I am disappointed with the numerous mistakes made by several employees of Medical Transportation services. At least 4 or 5 things that representatives said were going to be done were not done. Medical Transportation services needs to improved. They should also let people know that the phone calls are being recorded. Several places charge for missed appointments. Luckily, I was able to re-schedule. I believe this company is part of UnitedHealth Group or Preferred Care Partners. Hermes said the head quarters was located at 9100 South Dadeland Boulevard, Miami, Florida 33156. Phone: 305-670-8440 Fax: 305-670-2312.

DO NOT USE!!! I would give no stars if possible! We hired Swift Transportation for a round-trip,…read morewheelchair-accessible ride for my 89-year-old father--who cannot walk--to attend the Marlins game. It was meant to be a very special day, likely his last live baseball game ever, and we spared no expense, spending over $1,000 on tickets to make it memorable and comfortable for him. What we experienced instead was an absolute disaster that nearly ruined the entire day. No one showed up for our 12:30 PM pickup. Despite calling the office to confirm earlier that day, we were left stranded at his assisted living facility. I was on hold for 15 minutes before they hung up, and after that, they stopped answering my calls. By pure luck, I had the number of the afternoon driver (Victor), who called earlier to confirm the 5 PM pickup. I called him, and he was able to get in touch with dispatch--only to tell me no driver had been assigned and they had no solution. We scrambled to find another ride and luckily were able to get a Yellow Cab wheel transport to rush over. We ended up walking into the game in the 3rd inning--missing the start of a day we had planned for weeks and paid dearly for. After the game, the 5 PM ride never came either. Once again, we were stranded--this time outside the stadium in the heat, with my elderly father in his wheelchair, trying to keep him cool and hydrated while I made dozens of unanswered calls for an hour. We reached out to seven different taxi companies, none of which had wheelchair transport available. I finally called Victor again and explained the situation, we were stranded and desperate--thankfully, he pushed through with dispatch, got himself reassigned, and came to get us. He was the only bright spot in an otherwise nightmare of a day. This was not just about poor logistics--it was about putting an elderly, disabled man through unnecessary distress and completely failing to deliver the service we paid for. It turned what should have been a beautiful memory into a day filled with stress, rushing, and worrying for my father's well-being. If you're considering using this company for wheelchair transportation, please think twice--especially if you're dealing with someone vulnerable. We were lucky we had backup options. Not everyone will.

My father waited 1 hr 45 minutes after confirming the completion time of…read morehis appointment. They assured me that he'd be picked up from 3:00 to 3:15 pm, we reconfirmed. As of right now, my 90 year old father is still in transit from his appointment. Rather than the company declining the service so another more serious company would take it and be ON TIME they overcommit being unable to be on time. Mia & Kenny, you need to be more transparent with the customer. I do not recommend this company, unless you don't mind waiting or making your relative wait forever.

They were scheduled to pick up us at Fort Lauderdale airport and take us to our hotel October 18…read moreand they never showed. We texted and called for over one hour. They emailed us 10 hours later that our reservation was accidentally deleted. Do not use they were unreliable the first time we used arriving one hour late. Should have never used. Beware.

I booked a last minute ride with this company , to my surprise the driver was very accommodating ,…read moreon time . and I felt important because of how much the manager was in touch within all my trips .I would highly recommend this transportation service it's not only for wheelchairs they transport passengers too for a great low price and on top that they have meal options I wish I could give it more than a 5 stars

Given the seven people I've dealt with so far from this company, I can't see how anybody would ever…read moregive them a positive review. They were 45 minutes late picking us up which meant we missed 20% of our event. The drivers have no way of communicating each other (there were five of us, one Wheelchair user per Van) My van was flashing overdue service, and low fluid lights. My driver did not have a cell phone, barely spoke English, wouldn't follow my directions and so coming back took 20 minutes longer than it should have. Because they were rushed because we were late. They didn't tie down my wheelchair properly and they bounced all the way. Because my driver didn't speak English he didn't understand me when I asked him to stop to fix it or he didn't care I'm not sure which. I'm stuck with these guys going back to the airport because my group is already paid for it,

100% passionate team and drivers taking care of our seniors with respect and dignity. I remember…read morewhen he was just starting the business, I had confidence in him then and I still do now. Whether it's Family, friends and definitely to include the hospital. Call them