Pet Parent Beware!…read more Although I have a couple of friends who take their bigger, stronger dogs here, I made the horrible mistake of taking my 6lb Yorkie/Min Pin X to Pets in the City for some socialization. At the end of the first day, my puppy came home with open wounds under both forelegs. When I called the owner to inquire as to what happened, I was told that my dog was having trouble keeping up to the bigger dogs on the walk. I understand that she walks multiple dogs at once but basically my little dog was dragged to the point of bleeding. I felt absolutely sick thinking about what my little girl endured to cause this type of injury. What is even worse is that she displayed no remorse nor did she ask about my dog's condition or return the fee paid! Nothing. Sorry, but did not see any evidence of care or concern here.

My dogs have been going here for months and they absolute love it. The pups are so well behaved…read moreand come home happy and exhausted. My dogs are so excited when we pull into the parking lot and l can tell that they love each person who works there. I have dropped in at many different times of the day and have always found a professional and controled environment.

This whole team is the best in the Valley. Dr. Rainford, the lead Vet is outstanding in her care…read moreand concern for our fur babies. She goes out of her way to diagnose and treat health concerns, and is amazing dealing with my dogs. The other Vets in the practice are as knowledgeable and caring as well. I highly recommend this office!

We own three dogs that have all been to Raintree vet quite a few times now. Robin and Joan are the…read moremost wonderful vets we have ever dealt with. It's very rare you enjoy visiting the vets and we always feel good walking into the building. Robin rehabbed one of our dogs after she had extensive leg surgery and gave her such wonderful care. Our dog was terrified to go to her previous vet and has relaxed a ton in Robins care. When we brought our puppy in for her second set of shots I couldn't believe how much she immediately loved Joan. Both Robin and Joan have exceeded our expectations as vets and we are so happy to have found their clinic. I highly recommend them to anyone looking for competent and compassionate care. Danielle at the front desk is also very accommodating and attentive.

We love Wishbone Pet Boarding. The staff at Wishbone are kind, caring, dependable, and knowledgable…read moreabout dogs. They treat my dogs like family! We utilized Wishbone Pet Boarding for a daily day care, five days a week for six months while we were working in the area. Our dogs enjoyed the affection and nature walks provided by Wishbone Pet Boarding. Each morning the dogs would jump out of the truck, ready to go on their walk around the grounds.

We recently boarded two dogs at Wishbone. When booking the Kennel, I told Henry not to put the…read moredogs together and that they were not to interact as they did not get along with each other. When we dropped off the dogs, my wife spoke for 30 minutes about keeping the dogs apart. On the second day, we had a phone call from the kennel stating that the larger dog had attacked the smaller dog and it had to go to the vet for a minor puncture wound but everything was ok. Unfortunately, when we picked up the dogs, the smaller dog had three puncture wounds and a 3" cut on its neck. We learned that the owner of the kennel had been walking the dogs together and that the larger dog turned and attacked the smaller dog. Instead of trying to separate the dogs, he hit the larger dog until it let go. As a result of this incident, we were forced to euthanize our larger dog. I feel that our decision to euthanize our larger dog was hastened due to the kennel's neglect in following our clear instructions.

Steve & Tammy bring a deep love & caring to their work in helping us to say farewell to our…read more4-legged loved ones. We've taken two of our cats to them for cremation, and the process was an important part of our healing & saying goodbye to our little ones. We highly recommend, with great appreciation!

So grateful I chose this place for such a hard time. To know my loved one is in good hands means…read moreeverything! I highly recommend this family run business that cares for animals and is sincere with what they do. Tammy and Steve made this process so much smoother with their kind, respectful and generous manner- also, the property is surround by old growth trees making it easier to say good bye to ones who needed to go. If you are someone who wants to know everything that happens to your pet during the process, they have time stamped cameras and happy to share the whole experience with you. Thank you Vancouver island Animal Crematorium, so grateful for you!

My cat of 17 yrs. (16 yrs and 4 months) had been declining and over the past few months quite…read morerapidly. She had stopped using her litter box and going all over the house ( not like her at all ), she was confused and would become lost in our own home. She cried at night, almost every night and would stop when I called out to her and heard my voice. She cried during the day as well. She stopped wanting to go outside and completely stopped grooming. Sadly I knew her quality of life wasn't of quality at all. It was with great sadness and deliberation I booked an appointment to have her put down. It was heart wrenching and a difficult call to make. I also knew taking her in for a "check up" wasn't going to make everything better, due to her age and large changes in her behavior. At that time of booking I explained the purpose of my call. At no time did anyone at reception say what I could expect at the appointment or the costs associated with the procedure. It ended up being the most traumatic and devastating experience I've had as pet owner. I never want another person to go though what we experienced. Firstly, I came in hours before the apt to pick up a carrier as I didn't want to leave with an empty one and knew I would be grieving. At the actual apt the doctor came in and asked why I was there?? Wide eyed and with tears I said to have my cat put down. She then ask why? I went on to explain all the reasons I felt it was the right thing to do. She asked if I would be willing to do a blood panel, to see if medications or at home care would be considered. I knew in my heart my girl was tired and suffering, by this time was crying so hard my friend had to speak for me to reiterate my wishes. The room was tense and stressful. The doctor then sent in another person to talk about my pets remains and what I wanted to do with them?? Decisions that should have been discussed prior. I have never put an animal down before. I was shaking and crying asking what the costs were so I could make an informed decision ( while distraught ) She said, "Oh you want to know the costs??". Another person ( a 3rd ) came it to talk about costs. She then looked at my cat and said, " She still looks bright" ... Looking at my cat for a few seconds. She then said, "We just want to make sure this is what you want." Want I want? Of course it's not what I want..... My decision is what I feel is best for my animal that I know and love. The apt. was just horrific, these people are not trained in how to provide options without disrespecting or shaming the pet owner. My cat was stressed, I was hysterical. The whole event was so traumatic, I have not slept in 3 days and continue to relive the entire chain of events in my mind. Please never take your beloved animal to this clinic. Its certainly not the same lovely privately owned clinic it use to be.

I decided to try a new vet closer as they offered a free first visit online…read more They charged me and said it was because my dog wasn't healthy. Yet they never called like they said to see if he was ok. I had to get treatment elsewhere, to help my dog! Very disappointed that they did not care that im on a disability and can't afford much. Then they argue the advertisement they have online. The least they could of done was to call like they said they would to see if my dog was better, since I paid a ridiculous price! Pets are important to people's lives. Especially those suffering from trauma! Sad that these kind of buissness's only care about the money!