Helped me to figure out what was wrong with my BMW X5 I learned that he employs a BMW certified…read moremechanic that is very knowledgeable about them. if you have a BMW I would definitely USE them they helped me save money GREAT SERVICE AND HELPED ME OUT!!!

Wow this place is a wonderful place to have any of your service needs. Kevin worked on my vehicle…read moreand as far as I'm concerned, he's the mechanic's mechanic. Kevin's work was meticulous and performed his job with perfection I've never seen before in a auto shop. Pricing was fair and the work was done quickly. This is where my auto needs will be done from this point forward.

Throttle assembly needed to be replaced on our Ford 150 pickup On a Saturday. Made several calls to…read moremechanics that were open on Saturday and all but one said they were booked Full. We told them we were from out of town and needed to leave on Sunday. Lubbock family auto said they would do it at 5:30 pm. So we took it to them and they replaced it for only $100 labor which was more than reasonable. I would highly recommend them. Very nice and friendly.

From the owner: Welcome to Lubbock Auto & Family Garage!…read more Looking for reliable, honest car care with a personal touch? At Lubbock Auto & Family Garage, we treat every customer like family. Full-service auto repair Trusted by Lubbock families Friendly, experienced mechanics Fair pricing – no surprises Whether it’s routine maintenance or major repairs, you can count on us to keep your vehicle — and your family — safe on the road. Locally owned. Family operated. Book your appointment today — we’re here when you need us! Call or message us now!

Out of town visitor (but went to Tech) A little slower than the "express" places but I knew they…read morewere taking their time and getting everything right. Very friendly gave us plenty of options of oil and different values! Good price for the money. Free car wash and hand dry

This is my family's go-to for car wash and oil changes and they've never done us wrong, although…read morethey never get everything quite perfect either. For oil changes they usually move quick, though they always have at least a short wait. They used to let you pull your car in and stay in it the whole time, but now insist on doing it for you. For car washes you sometimes have to go through twice for missed spots, but it's nice that they hand-dry here. Plus, you get a free wash with every oil change. The vacuums aren't the greatest on suction, but they are okay for a quick once over. The staff is kind of hit and miss. Sometimes friendly, sometimes not so much, but usually easygoing. Prices are about on par for similar services in town. I like that they are a good place to get everything done at once.

I always take my car to Brandons. 100% satisfaction everytime and definitley knowledgable about new…read moreand old car repairs, David D

BEWARE OF THIS UNETHICAL BUSINESS:…read more I have waited a few days to write this review because I needed time to calm down and for my anger to dissipate before writing the facts. I brought my 1999 Mercury Mountaineer to Brandon's Auto on 04/24/2026. The vehicle is old but has been a great car and I knew if I didn't address some issues now, I wouldn't have a car to get to work soon. I am a federal employee who was greatly affected by the 80+ days of government shutdown, and I had to borrow money to get my car fixed. I had no income but was having to go to work every day, and this was my only vehicle. A family member provided a loaner car so I could continue to get to work. My husband had used Brandon's auto 20+ years ago at a different location, and Brandon himself did the work back then. It was a good and positive experience, so we decided to try Brandon's again, although now Brandon was not there, and had other mechanics doing the work. We still gave it a chance believing that Brandon would oversee a good business at least and provide quality mechanics. We met Shawna, the secretary up at the front, who was nice enough. Didn't have a problem with her, and she was the only person we communicated everything with. Never spoke to Brandon or any mechanic. (I'm going to add that there was a young girl also working there who was maybe 18-22 years old - a sullen, rude, and disrespectful young lady! I went in to pay on the car and dealt with her alone, and she absolutely irritated me with her bad attitude, not sure why she works there as she knows nothing about customer service or common courtesy. Didn't offer me a receipt after I paid, just slumped back down in her chair to continue to look at her phone and acted like an absolute BRAT when I asked for a receipt. She schlepped over to the printer sighing and acting put out and handed me the paperwork without saying a word.) If I had been satisfied with my automotive work, I would have never mentioned this. They provided a diagnosis, and we got an itemized list of what was wrong and the price for each. We opted out of some things and agreed to get some things fixed that seemed the most important such as transmission work and the front-end suspension work. This was going to be a huge amount of money for us, but we desperately needed this car to be fixed. I asked for a payment plan and Shawna said I could pay it out and would receive my vehicle once it was paid off. Fair enough for me, and I happily agreed to do that. I put 1500 down, and paid 500 two weeks later, and paid the entire balance off 1 week after that with help from friends and family (who I continue to pay off for their generous help). The total changed once after they called to let us know that the throttle body needed to be cleaned, and a new sensor connector/pigtail put in for $162.72, and we agreed to that. The grand total for everything was $3670.25. Then my husband drove the car home. Driving forward the entire time, he didn't know until he got home that the right front tire would LOCK UP when he tried to put it in reverse! When he took the tire off, there was a shiny brand-new gouge running the entire circumference of the inner rim! A similar shiny node showed the brake caliper and when he touched it, it was loose! When he inspected that, there was a bolt missing! Had this bolt been missing in another section of this brake caliper, the wheel could have either locked immediately making him not even be able to drive off of Brandons Auto parking lot...but what is worse, (and what makes me furious)...is that it could have locked while he was driving 65 mph down the high way (as we live out of town and a long drive) and it could have caused a wreck, a rollover....who knows what. But my husband's life could have been impacted by this gross negligence by Brandon's Auto mechanic. The transmission also wasn't fixed. It still revved for an extended length of time before shifting, just like before. The most important thing my husband wanted done on this vehicle didn't seem to be done successfully. I will give them credit for their work on the front-end suspension. The squeaks are gone, and we can physically see where they replaced the bushings and front suspension work. After looking under the hood, there were exposed vacuum lines that weren't hooked up or addressed. So, that shows a lack of being thorough. It was disappointing. We called Shawna immediately after getting home telling her about the bolt missing and sent pics of the gouged shiny metal on the inside rim, told her about the brake caliper being loose, same exhaust leak it had before, etc. She acted surprised and said how her mechanic wouldn't do that...while at the same time telling us that her mechanic QUIT, and they put another mechanic on the job. I would like a refund of $944.89 for the transmission work- our car behaves exactly like it did before as if nothing was repaired on the transmission at all. HUGE disappointment!

We needed new tires and found an honest price and very good service here. They were very…read moreaccommodating and had a nice place for us to wait with our 2 dogs. We would highly recommend Hometown Tire Pros.

I would definitely go back to Home tire pros they were so polite efficient , FREE fix tire flats!…read more(That need plug or patch I believe)!

I've used Jay as my mechanic for many years now, he is always informative and super professional. I…read moretrust him with all of my automotive repairs.

Called them this morning worked me in today, got the started changed on a 2001 Mazda, no easy task,…read moredid a great job. I am recommend him for any home auto repair.

Fantastic work ethic. Fantastic customer service. Fantastic pricing for services. Thank you very…read moremuch I now have my go to mechanic highly recommend Seth For your auto mechanic needs.

From the owner: My business is saving you the Customer money on vehicle repairsread more

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

I was in Lubbock from Hobbs for a doctor's appointment for my medically fragile, tracheostomy and…read moreoxygen dependent infant son when my car inexplicably sputtered out and died in an intersection. I am grateful to have been referred (and towed) to an auto shop that was willing to squeeze me in on an emergency basis, despite being busy and seemingly understaffed. The lobby and restroom were exceptionally clean, the staff was very professional and courteous, and they were kind and friendly and welcoming in person and on the phone with everyone I saw them interact with, despite being busy. They were quick to diagnose and repair the minor issue that had been caused by an incorrectly installed fuel filter, and got me and my son back on the road safely. Now: to talk to the place that did my last oil change.

I took my car in for a pre-purchase inspection, and they missed the fact that it had been in a…read morewreck previously. The front collision bar had new bolt holes drilled into it after a previous impact and they just missed it.