BEWARE OF THIS UNETHICAL BUSINESS:…read more I have waited a few days to write this review because I needed time to calm down and for my anger to dissipate before writing the facts. I brought my 1999 Mercury Mountaineer to Brandon's Auto on 04/24/2026. The vehicle is old but has been a great car and I knew if I didn't address some issues now, I wouldn't have a car to get to work soon. I am a federal employee who was greatly affected by the 80+ days of government shutdown, and I had to borrow money to get my car fixed. I had no income but was having to go to work every day, and this was my only vehicle. A family member provided a loaner car so I could continue to get to work. My husband had used Brandon's auto 20+ years ago at a different location, and Brandon himself did the work back then. It was a good and positive experience, so we decided to try Brandon's again, although now Brandon was not there, and had other mechanics doing the work. We still gave it a chance believing that Brandon would oversee a good business at least and provide quality mechanics. We met Shawna, the secretary up at the front, who was nice enough. Didn't have a problem with her, and she was the only person we communicated everything with. Never spoke to Brandon or any mechanic. (I'm going to add that there was a young girl also working there who was maybe 18-22 years old - a sullen, rude, and disrespectful young lady! I went in to pay on the car and dealt with her alone, and she absolutely irritated me with her bad attitude, not sure why she works there as she knows nothing about customer service or common courtesy. Didn't offer me a receipt after I paid, just slumped back down in her chair to continue to look at her phone and acted like an absolute BRAT when I asked for a receipt. She schlepped over to the printer sighing and acting put out and handed me the paperwork without saying a word.) If I had been satisfied with my automotive work, I would have never mentioned this. They provided a diagnosis, and we got an itemized list of what was wrong and the price for each. We opted out of some things and agreed to get some things fixed that seemed the most important such as transmission work and the front-end suspension work. This was going to be a huge amount of money for us, but we desperately needed this car to be fixed. I asked for a payment plan and Shawna said I could pay it out and would receive my vehicle once it was paid off. Fair enough for me, and I happily agreed to do that. I put 1500 down, and paid 500 two weeks later, and paid the entire balance off 1 week after that with help from friends and family (who I continue to pay off for their generous help). The total changed once after they called to let us know that the throttle body needed to be cleaned, and a new sensor connector/pigtail put in for $162.72, and we agreed to that. The grand total for everything was $3670.25. Then my husband drove the car home. Driving forward the entire time, he didn't know until he got home that the right front tire would LOCK UP when he tried to put it in reverse! When he took the tire off, there was a shiny brand-new gouge running the entire circumference of the inner rim! A similar shiny node showed the brake caliper and when he touched it, it was loose! When he inspected that, there was a bolt missing! Had this bolt been missing in another section of this brake caliper, the wheel could have either locked immediately making him not even be able to drive off of Brandons Auto parking lot...but what is worse, (and what makes me furious)...is that it could have locked while he was driving 65 mph down the high way (as we live out of town and a long drive) and it could have caused a wreck, a rollover....who knows what. But my husband's life could have been impacted by this gross negligence by Brandon's Auto mechanic. The transmission also wasn't fixed. It still revved for an extended length of time before shifting, just like before. The most important thing my husband wanted done on this vehicle didn't seem to be done successfully. I will give them credit for their work on the front-end suspension. The squeaks are gone, and we can physically see where they replaced the bushings and front suspension work. After looking under the hood, there were exposed vacuum lines that weren't hooked up or addressed. So, that shows a lack of being thorough. It was disappointing. We called Shawna immediately after getting home telling her about the bolt missing and sent pics of the gouged shiny metal on the inside rim, told her about the brake caliper being loose, same exhaust leak it had before, etc. She acted surprised and said how her mechanic wouldn't do that...while at the same time telling us that her mechanic QUIT, and they put another mechanic on the job. I would like a refund of $944.89 for the transmission work- our car behaves exactly like it did before as if nothing was repaired on the transmission at all. HUGE disappointment!

The absolute worst place to take your car-take my bad experience as proof enough to not ever do…read morebusiness here. They bold face lie to you about the lifetime warranty on services provided. Give you a lousy excuse as why it's no longer lifetime??! Wtfe. And that's after you go through days on end trying to get them to reply. OK and do not schedule an appointment bc they will be closed with nobody on duty even though they text you half an hour beforehand to confirm. I'm warning you-save your time, energy, and money---this is the worst all around shop. Read others reviews--you'll see it's not just a one time mishap... it's consistently bad service, bad business, bad everything.

Excellent service! It is so refreshing to have service from someone as knowledgeable, skilled,…read morefriendly, and courteous as Toby! I was so pleased as to how fast the oil change and engine air filter were changed out. But amazed how fast he changed out the air filter for the AC, which looked complicated on my new Cadillac. I am never going anywhere else for an oil change. Prices are great!

Everyone here is really friendly! Every time I go for an oil change, they're able to walk me…read morethrough it. They don't talk down to you which is so nice. Highly recommend!

Had a pigeon problem and needed bird netting installed in apartment on 3rd floor balcony. Kevin…read moreshowed up on time and installed it. I was not able to be there. Just told him expectations. I .so pleased with the way it turned out. Will definitely be usi.g Kevin for future projects. Very dependable and polite!

Excellent work! Thorough, professional and detailed! Not a drop of paint spilled. Worth every penny.read more

What I'm about to share is 100% the truth from my heart. I have barely left reviews in my life but…read morethis business deserves a shout out! I hope you hear the sincerity as I write this, because a car is a important thing to have these days and when yours is in need of repair it's imperative you take it to a place that operates with honesty and integrity if you don't have a lot of money. I know that's a lot of us these days. Recently my 4 year old and I left a bad situation behind and came here to start new. After a 3 day trip to our old home and back my car broke down 20 minutes from the dv shelter I'm staying at. It has been our house on wheels for a little while as we traveled and is everything we have. Without it we are in a new town with no way of making more money doing deliveries, no one to call for help, and without the shelter outside in the cold. After researching many options and reading reviews I felt in my heart this was the place to try. I felt the Lord leading me. I was able to get insurance to tow it for a extra 45$. I explained my situation to Lance on the phone and he made a opening right away for it to get dropped off. The Lord made provision for me with some money right before it broke down miraculously and told me to save 2000$. I didn't know I was about to break down, and it was a miracle I had that 2000$. He did a thorough investigation of the condition of my car with pictures and there are a lot of problems with my car. It's poorly maintained because I'm poor. I explained I had what I had to work with finsncially and that was it. He was so good at helping me navigate what was most important, how to choose wisely on what to repair and honestly we got most of it done. He heard I do deliveries and gave me a good discount on services, and after he got into it there were some extra complications he wrote off out of kindness of his heart and obedience to the Lord because he knew I didn't have it. I was so gratefull and knew there was a possibility there could be more issues, but came to pick it up in faith. When I arrived and started my car there was a problem (abs)when I started driving. I called Lance and explained to him what was happening, he asked if I could drop it back off and I said I could but I didn't have a way back to the shelter. He came in the middle of settling down and making dinner with his wife and looked at my car and gave me a ride. He found out it was abs which had been acting up when I go above 75 mph for some time. He knew I was terrified I'm sure and had no one to ask for help. He offered to help fix and work it out with me. The next morning I got a call of what he did to fix it and it's been driving well now. This man of God alongside his beautiful wife did that work for me free of charge. I would have really been in a pickle and I was scared. I am so grateful I chose a mechanic that follows the leading of the Holy Spirit in his work and really operates in honesty about your car and where your at and with integrity. He gave me a hand when I needed it most and helped me navigate the best way to get as much done as I could with the money I had. He didn't manipulate me or price gouge me. The Lord was there through the whole experience. I highly recommend!

I have a Pontiac Solstice that was needing some work. Lance came to the the house and did a quote…read moreon how much it was going to cost. He was very fair, reliable, and kind. We took the car to his shop, expecting it to take a week or more to be done, but within 48 hours it was done! I was very impressed with the quality of workmanship. I will be taking any of my vehicles there for service and will recommend to all my friends and family! Thanks Lance!

after having to replace the driveshaft three different times due to installingthe wrong one each…read moretime and sending me down the road, still had me purchased a new master cylinder did not fix the issue, cracked brand new power steering pump due to also sent it out like. Installed a new rack and pinion that is still popping. Now I can't get the 25 year veteran of the Dodge house to answer the phone and the new driveshaft is starting to show more issues again. Had the work been done correctly. It was very affordable.

Mike is extremely responsive, reliable, and have excellent customer service skills. He went beyond…read moreto help my car issue and motorcycle issue and learned lots from him. Will most definitely use him for future services!!

DO NOT get your inspection here if you are in a bind. They failed me for a film of tint on my…read moretaillights that isn't noticeable and the 10 years I've had this car I didn't even know it had. The tech started to peel it away making it look ugly and failed me for it but still charged me for the inspection.I've been failed in the past at other establishments for actual violations like tire tread and headlight being out, but not one of them ever reported the fail or charger me cause they actually have good customer service unlike what I experienced here. I will never comeback nor recommend this place.

They were quick, thorough and cheap! Was getting my daughter's car inspected and thinking about…read morebringing all my cars here for inspection!

We had an issue with our 1999 Honda CRV while heading from AZ back to Fort Worth. We had a…read morestop-over in LBK to visit the MIL - while here we asked a friend for a recommendation for car service - he said Brink Fleet. I called them Monday evening - we scheduled to bring the car in at 9:00am on Tuesday. By about 10:30am, they had called to tell me we had a failing distributor. They also had an estimate for the repairs. I told them to proceed, and by 1:30pm they were calling to tell me the job was complete. Fast, friendly, and fair. Thanks!

Denny and Diana Brink run an amazing, customer oriented business! Danny Renshaw is the ideal…read moreperson for their Service Department. I am never, ever disappointed. We have three Suzuki vehicles (2002, 2005, 2006). Each one has been a dream to own. The care they take of me when I go in with the "little" things makes me sure to go back. Every single person in that building treats you like they've known you forever. Seriously, folks...there is no better customer service in the car business!