I have two friends who live very close to Greenfield, so when I saw a Groupon for a couple's massage at this place I decided it would be worth it to snatch it up. I came up to Milwaukee to visit them with another mutual friend and we made a day of it. The icing on the cake was our 60-minute massages from Sunset right before we headed back to Chicago. The building itself isn't much to look at. The exterior reminds me of an old taco bell, but larger. They offer a variety of massages from Swedish to Deep Tissue and you can choose to have hot stones added for an additional price. They offer couple's massages at a discounted rate, but I wouldn't go here if you want to be in the same room. They've rented out two suites in the basement. 1 client, 1 room. It worked out for us because we're not actually a couple, but the woman who came after us with her partner seemed to be confused (the glory of information on the web, right?). I knew what to expect, so it wasn't a big deal. I opted for the hot stone massage, which was pretty good. Not the best massage I've ever had, but it wasn't bad. I would have been a bit disappointed if I had paid full price for it. I enjoy the hot stones on top of the massage, but my masseuse kept clicking them together to "warn me" that she was about to place them on my body. It was distracting and not soothing at all. The stones really aren't that hot, so maybe placing a hand on the skin or gently touching the stones first would be a good alternative. If you want peace and quite then this won't be the ideal place either. They are off of a busy street and had the windows cracked during the session. A little bit of noise is fine by me. The rain and cars passing by wasn't too bad, but the walls are paper thin and I could hear my friend and her masseuse's muffled chattering in the next room over. read more

Two words - BAD IDEA. If I did not have a groupon, I never would have made an appointment. You could not pay me to come here ever again. - Location is horrible. It took me 10 minutes to cross over 76th street to get to the building. Parking lot is small. - The building should have been a red flag. It is an old, dumpy office building just south of Olive Garden. They are supposed to be moving soon. It was confusing because groupon gave one address and their web site gave another address at 99th and Layton, but that is not where they are moving. - The inside of the building was rank and run-down. There was no waiting room, just a couple of chairs in the hallway next to dirty fake plants. The actual massage room reminded me of a kindergarten class room. It was not relaxing or serene at all. The noise level was bad. I could hear people in the hall and the traffic. - I was kept waiting until 20 minutes after my scheduled massage appointment time. I forgot my printed groupon at home and I showed her the electronic version. She got all huffy. I promised to mail it to her when I got home (which I did). She then called me at 930 at night (rude if you do not know someone) and complained she didn't get the groupon so I had to resend it again. - The sheets were black polyester and itchy. They also made me slide as I was massaged. The only positive, the table itself was comfortable. - The massage was supposed to be a relaxation massage, but it was anything but relaxing. Most of the time, Rachel (massage therapist) was leaning on me and her belly was mushed into my head, arms and back. Lower the table already if you are that short! She pushed me so hard, my face kept sliding out of the face cradle onto the hard frame. I had to readjust numerous times to stay almost comfortable. She didn't seem to be really confident and her technique was pretty scattered, like she was winging it. (I have professional massages regularly and in different settings - physical therapy office, high end spas, home offices, independent offices, etc). This was the worst massage I have ever received. My back hurt so bad the next day. Even if they move to a new location, do not expect much. read more

I used a Groupon for the hot massage, but had to change to a prenatal non-stone version due to being 27 weeks pregnant. No problems changing over. I arrived 10 minutes before my scheduled time and my service started 10 minutes late. The massage itself was good. They did not have anything special in order to help me lie on my side, just a few pillows. This was fine. The massuere told he that he'd never done a prenatal since 2 years ago in school. I wish I would have known this as I would have booked with someone less nervous. The massage room was not anything special, and the decor was a bit scattered. The wallpaper and random pictures and decorations should be reconsidered. They offer nothing to set ambiance and actually hinder full relaxation. I was told that the other locations have themed rooms. Had I known, I would have booked at another location. If the environment was more "spa-like" I would have rated this service higher. I would only return with another Groupon. The overall experience is definitely not worth $70. read more

I bought a Groupon for a Hot Stone Massage at Sunset Massage. The only two choices on Groupon were for a Deep Tissue or Hot Stone Massage- I booked a week in advance but when I showed up they told me that it would cost $20 more to have the stones! I settled for a standard massage/ sans stones. Aside from not being able to get what I paid for- the massage room was just a tiny cluttered room off of a long hallway (think musty doctor's office) in a basement with NO ambience. The masseur told me to lay on the table- but I had just seen the previous client leave the room and the sheets were not changed!!! She caught the mistake and I had to wait while she changed the dirty sheets. The clean sheets came from a pile on the floor and were regular black bed sheets and the cover for the custom doughnut face pillow was a regular bed pillow case just thrown over. I was cold, the traffic outside was noisy, the clock ticking and people talking laughing outside the room were noisy, the decor was old nick-knacks and family photos, plus the sheets smelled so musty I had to pull the pillow case away so I could breath fresh air and not have my face smothered- not relaxing at all. The table was small, probably so it could fit in the tiny room, and I had to hold my arms in or tuck them under me so I could fit on the table- and I'm not a big lady at all. The actual massage itself was ok, no big complaints about the technique except for the fact that my massage was finished up by the masseur pulling my hair- Ouch. The masseur herself needed a little more attention paid to personal hygiene. I noticed she did not wash her hands, hair needed washing and teeth brushed- I felt bad for the girl. The water they set out at the end of the massage was a filled pitcher that had sat out all day and was room temperature. I showered as soon as I got home, I just felt dirty! Bottom line: The actual hands on massage was ok, but the whole experience overall was lacking in quality and professionalism. Sorry, I would not go back. read more

the sketchiest place ever. my wife and i bought a groupon from sunset massage, scheduled it, and everything went fine to that point. when we got to the clock tower building downtown milwaukee, the building was old and rundown, and we took the elevator to the correct floor. there was a generic sign made in microsoft word pointing us to sunset massage, and we got to the door, and there was another generic sign reading 'massage in progress' or something of that sort. basically, this building was made up of small office suites. when we entered the room, it wasn't any bigger that a typical office and was cramped, partly because we were getting a couples massage, partly because the room was not made for massages. it was cold, the windows were open, police sirens were going off the entire time, and the music of choice was church music. my wife had a regular massage bed, and mine didn't have a neck rest so i had to lay on my cheek the entire time and my neck was very cramped after the massage. the massage itself wasn't terrible, but it was overridden by the lack of atmosphere and noise from outside - impossible to relax. it was almost as if sunset massage rented out this space for the groupon - which more than 1000 were purchased. poor souls. do yourself a favor and stay away. pay a little bit more for an actual spa. note, i never write reviews on this stuff, however this was something i can't get over. and i'm generally a happy and accepting person. read more

I bought deep tissue massage at Sunset massage thru groupon. I booked a month in advance, on the day of my massage Jane called me and said she was sick so I needed to reschedule. I did rescedule but her calendar was blocked out. There is no time to reschedule with her for the next 2 months so I rescheduled with Rachel a month later.....look like the last hour for them is 3:30pm...I am full time employee, there is no way I can have massage at day time. Got a massage today, it was ok not that great but the room was horrible...it was at the lower level of old building...no decoration...no relaxing environment. I would not recommend to anyone.... read more

I used Groupon to purchase and schedule and appointment for a 1 hour deep tissue massage. I showed up 10 minutes before the appointment time, and they denied me. They said that someone has cancelled my appointment, and they could not get me in. This is after taking the work day off, just so I could get a massage and relax. So they said they did have a 5:00 appointment available and scheduled the appointment about 2 hours later, they called me and said they could not get me in at 5:00 and would have to call me back to reschedule. Last time I ever use Groupon, I am thinking of trying their other location downtown, just so I can get my moneys worth, but am hesitant. BUYER BEWARE. Also, location is VERY hard to find. Recommend getting there 20 mins early because you will be asking people for directions when you are walking around aimlessly trying to find the place. read more

I and my husband purchased groupon. I had hot stone he had relaxation messages. Both messages were very good. Although I like the message, the atmosphere out side the room was to be desired. The message was great for the groupon price but I would not pay spa prices for no spa experience. read more

My friend gave me a Groupon for a 60-min deep tissue massage for my birthday. I had never had a massage before so I wasn't sure what to expect. The location is hard to find. There isn't a clear sign with the name of the business & it took me a bit to realize that you have to walk down the stairs next to the tobacco shop to get to it. Also, it's just like a small office on the inside with several rooms. The walls are thin and you can hear the people in the room next to you. The interior was not much to look at. HOWEVER, the massage was wonderful! Rachel did an amazing job & I would definitely come back again to visit her... But maybe I would go to the one that's in Milwaukee instead in hopes of a better atmosphere. read more

Help! Does anyone know how to get a refund from a Groupon coupon they've purchased? I've been to My Account and can't find anything to lead me to this. I bought a Groupon for Sunset Massage located in Greenfield (4818 S 76th Str, Ste 100 to be exact). I had a 7pm appointment tonight. I arrived 15 minutes early (since this was my first time using them). I had a hard time finding Suite 100. When I walked in there was one guy there. I told him I was here for my massage, and said I had a hard time finding the place. He told me that this was there last night there. They were moving to some place in St Francis. I told him I was totally unaware of this. He then asked me if I wanted a deep tissue or relaxation massage? I said, "I don't know... uh, maybe deep massage, I have this sciatic nerve problem going on." He asked me for my Groupon coupon, said, "I should probably sign this." Then he led me to a room. There was a massage bed in it. It was dank, dark, none of the aromatic therapy smells going on here, just basement smell. Here I stood in a lower level room with a man who was suppose to give me a massage, no one else there. It was at this point I said, "I'm not comfortable here!!!!!!!!!!!" And left. Do NOT buy a Groupon coupon for SUNSET MASSAGE!!! OMG, how do I get my money back? read more

TERRIBLE EXPERIENCE!!!!! Never, Never buy a massage with Sunset Massage, LLC. I purchased my massage as a living social deal through Amazon. Of course, all the reviews on their website were great. Somehow I missed this website before I made my purchase. I wish I hadn't. As the other reviews mention, the location is terrible and very hard to find. The building is old and dirty. I arrived at my appointment time and the massage therapist wasn't even there!! I had received a phone call from an unknown number about 1 hour prior to my appointment, but no message was left. I called it back as I was standing outside their door and it was the massage therapist that I was scheduled with. She told me that she was no longer there and I needed to reschedule my appointment and there were not any evening appointments available for another 2 weeks. 1 HOUR BEFORE MY APPOINTMENT SHE CALLS TO TELL ME THIS? So I call the phone number on the website and you only reach a voicemail of a woman that sounds like she is driving in the car. She tells you they are so busy that they may not get back to you for at least a day. Very poor customer service. I was so disappointed that not only did I not receive the massage I was so looking forward to, but my time was completely wasted. THEY COULD NOT PAY ME TO RESCHEDULE MY APPOINTMENT. I AM DEMANDING MY MONEY BACK!!!! read more

I've been seeing Jane for a year now as a result of a Groupon. It's definitely a no frills set-up (Greenfield- which they are moving to another location next month) being that you enter a room directly from the public access hallway - a small room, but fine with me. I've seen even smaller rooms at the Y where they converted a closet to a room -but that isn't what I come for. The best part though is the deep tissue massage! Jane hits the most critical parts that ail me and does a very good job at it. That keeps me coming along with the price she offers for packages. The full price would be too much for me to pay. As long as she can keep the price around the $40-$45 amount I can continue with the packages. read more

reading these reviews make me laugh. It was funny how when i tried to get a message there they didn't even show up! I took off of work early to take my wife and we waiting in that hallway for 30 min before we realized no one was going to come. I called and left at least 3 messages and no one ever called me back! It is very interesting to me how a place can get away with such horrible service and still stay in business. Must be because of groupon because that is probablly the only way they get customers! read more

I visited Sunset Massage at the Greenfield location using a Groupon. When you visit their website they look legit. Everything as far as scheduling went fine and I even received a reminder e-mail the day before. When you get to the location there is no parking lot and you can't park on 76th street so you have to driving around to find parking first. When you walk into the building it is just a big office building with individual rooms. When I found the room (which was in the basement) there was a note on the door saying "massage in session. Someone will be with you shortly." So I looked around and had a seat at one of the 3 chairs in the hall. When someone finally came out, all "business" was just conducted in the hall verbally, there was no paperwork to fill out or agreements to sign. Then when the person before me walked out of the room, I just walked in as the sheets where being changed. I got flannel Christmas sheet for my massage. The other sheets that were laying out (I don't know if they were already used or not) looked like old kids bed sheets or sheets that were old, stretched out ones that didn't fit on the bed anymore. In the middle of my massage, it was interrupted by a knock on the door and then my masseuse yelling across the room. At the end of the massage you get water from a pitcher that is sitting next to you served in a dixi cup. The massage itself was pretty good but the atmosphere and the way business is conducted could be improved so it doesn't seem like such a sketchy set up. Also, no one was wearing a uniform or name tag so when the masseuse came out of the room I had no idea who they were. Different location, uniforms/name tags, more relaxing environment, bigger rooms are some of the things that could be done to improve this business. Overall, the massage itself wasn't bad and my masseuse was pleasant but I would not recommend this place, Groupon or not. read more

Bought the groupon to use when I needed it not to fill THEIR schedule. Had to book appointment over a month in advance. Massage was fine but I didn't need it at the time. Check THEIR schedule on their website before you buy. read more

NEVER schedule an appointment here. I had an appointment scheduled and confirmed by an email; and I showed up to the place - which was shady to begin with; and tried to open the door as there were 3 offices/suites within the same entrance, and the DOOR WAS LOCKED AND NOBODY WAS THERE!!!!! I tried peering in the window but it was pitch black and no one was anywhere to be seen. I called the phone number listed on my Groupon- and it went right to a cell phone voicemail saying it may take a couple days to return my call!!! I waited outside the door of this place for 20 minutes and no one ever showed up. What a terrible business- this place should be shut down. read more

ABSOLUTE WORST EXPERIENCE EVER! My boyfriend and I both have back issues so when we saw a living social deal for a massage 5 minutes away from our house we couldn't pass it up. After purchasing the voucher in August, we called Darleen as couples massages are listed under special requests and cannot be booked over the Internet. After several months of calling and trying to get an appointment, we finally were able to schedule the massage. The day of the massage, I received a phone call saying one of the massage therapists had quit without notice so they were no longer able to accommodate us that day. We were then told to call back a week later to reschedule as they should have a new therapist hired by then. So we called back... every week... for about 3 months. They still had not hired a new therapist for the Greenfield location. Feeling annoyed, we reluctantly scheduled at the east side location, which I needed to take off of work to schedule because it was the only time they had available. The day of our massage, we arrive at the east side location to find all the lights off and the doors locked. There was a note on the door saying that the doors are required to stay locked and the massage therapist would come out to get us at our scheduled time. So we waited, in a snow storm for 45 minutes. We tried to call both Jayne and Darleen multiple times to figure out what was taking so long for them to come let us in. We finally got a hold of our massage therapist who told us that Darleen had put us down at the Greenfield location (even though she specifically told us three times that the Greenfield location was not an option for us). Between my boyfriend and I, we called and left messages for Jayne and Darleen a total of 7 times with no response from either of them. I contacted Amazon, whom we bought the vouchers through, and they were able to refund the money spent (thank God!) after a three minute phone conversation. Sunset Massage has the worst business etiquette of any company I have ever dealt with. They make errors and don't bother to attempt to fix the situation, and then wonder why people don't want anything to do with their company. -Avoid this place at all costs. People schedule massages to relax; this place did the opposite. It made us nothing but stressed. read more

Don't even consider this place. I bought a "massage" through Groupon. This is not a spa, it's a room in a rundown office building. The room had a table with a Xmas design quilt on it, hot stones were in a slow cooker. It looked like a setup for a robbery or assault. I walked away. read more

VERY DISAPPOINTED! I booked a 60-minute hot stone massage with my Groupon. I arrived 10 minutes early and walked into a small space with numerous closed doors and a few chairs, so I sat down and waited quietly. About 15 minutes later, Rachel walked out of her room and was very pleasant introducing herself and said she was just finishing up. When I finally got into the room, it was nothing special, but the music was nice. Rachel asked if I had any areas I wanted her to focus on and I told her my shoulders and upper back, but that I still wanted a full body massage. She said no problem and explained how she does a hot stone. When she came back to start the massage, she placed three stones on the table where my spine would rest and told me to lay back. I couldn't feel the heat of the stones at all, as she double wrapped them in pillowcases, after taking themout of a slow cooker! She did her massage and used the stones only on my neck area, but no where else. She NEVER once touched my back, which is the whole purpose of a massage if you ask me, especially when I specifically state that my upper back is tight and sore. She did a nice job on my arms and legs, however. I feel like I wasted my money and I definatly would never recommend this place to a friend and I certainly won't be going back... glad I didn't spend the $95+ this, as is their normal price... I'll be going back to my normal spa to have these done in the future! read more

Worst. Experience. Ever. I have had several massages over the years and this was by far the most bizarre experience of them all. First off, as another reviewer mentioned, the location was a tiny room within a run-down office building. The space was small and cramped with clutter everywhere. The masseuse (Dana) never dimmed the lights, talked incessantly (despite my requests for quiet), and wasted about 15 minutes of my hour on "energy work" where she did practically nothing. The weirdest part was when she found out I am an RN and she started rattling off random medical terms that were totally unrelated and out of context. She also revealed to me that she has breast implants - information I could have happily lived without. The massage itself was more like a sports massage than Swedish - fine, but not relaxing. At one point, when I flinched in pain, she shook my arm and said "relax, I'm driving." When it was all over she asked me to 'rate her' - I was speechless. read more

I agree with the post by Leigh. I just had a massage done by Rachel which was suppose to be a "relaxation" massage, but was very rough and I would label it more as a "deep tissue massage" or whatever you want to call what she did to me! I walk in and there is no where for me to sit as there are only a couple of chairs set out in th ehall way of their very small office. Well, my massage therapist had the door of one of the offices open changes the sheets in front of me. Which that is a good thing she is changing them but right in front of the customers? I didn't get that. Next, when she went to shake my hand it was so hard I thought I was going to fall over, seriously. This should have been a red flag that I was going to get a very hard massage. I could feel my bones cracking as she was working on me and I just let it go figuring she must know what she is doing, she is a professional. I could barely stand the pain. I just kept thinking to myself, isn't a massage suppose to be rlaxing and you're not suppose to feel worse after it? I felt really of balance for about 10 mins. after the massage. I also ended up taking some advil that night and in the morning for the pain. Don't know when the tightness and pain will go away, but I hope soon. I will never be going there again! My advice STAY AWAY!!! It's not worth the money even if you have a groupon. I was just gald she ended the session 5 mins. early, don't know how much more of it my body could handle. Again what Leigh A. reported is accurate as far as the massage and the building. read more