We had a very frustrating experience at Drybar in Columbia. My mom had prepaid for services for the…read morethree of us, but she was left waiting over an hour past her scheduled appointment time--while the other two of us were nearly finished. After an hour with no communication or apology, my mom canceled her appointment and requested a refund. Unfortunately, the owner was in an interview, so she had to wait another 30 minutes just to speak with someone. When the owner finally came out, she couldn't process the refund--so what was supposed to be a gift from my mom ended up being recharged to us, adding to the frustration. What should have been a special outing turned into a disorganized and stressful experience. We won't be returning and would not recommend this location to others.

Morgan was great and efficient here out of town called the day of .they got me right in. So nice to…read moreget your hair done out of town so quickly

Elizabeth was a life saver! I wanted to add color to my hair again, but knew I could not go in all…read moreof the time to get outgrowth colored. I went to the stylist who cuts my hair, explained my vision and that I could only do color after saving up for it, so not often. I walked out with highlights that were all the way to the root and the opposite of the picture I showed. After sobbing on the phone with my sister, she recommended Elizabeth to fix it. I got in the next day and she fixed the 90s highlights and did what I had originally wanted. She made me feel awesome and I felt confident the entire appointment. Her artistic background allows her to create masterpieces. She knows what she is doing and I'm definitely going back!

From the owner: I LOVE my second career! After spending many years as both an art and early childhood educator, and…read moreas a professional artist, I am now getting to utilize the myriad of skills and experiences acquired during that time in the field of cosmetology. I am already a seasoned teacher and artist, so I feel like helping people look and feel their absolute best is a natural fit. I feel so blessed to get to communicate with my clients on a personal level, establishing together what works best for each of them, and then creating an art piece with their hair! Since I'm all about education, not only am I continually keeping myself current, but I am also devoted to providing my clients with instruction and support for maintaining and being creative with their own hair. Just as it thrills my soul to experience the pure joy of a student who has just discovered or mastered a new concept, the same is true when I see a huge smile of appreciation, or hear the gratitude in a client's voice ...

I love Selena! She offers a wonderful atmosphere with attention to detail. From asking if you want…read morea snack or drink to ensuring that the water on your scalp is a good temperature. I always feel relaxed and refreshed every time. I always get a curly cut and she makes my hair feel fabulous. I'm really going to miss her!

I had a problem with my curly/wavy hair having a stubborn flat spot. After listening to the issue,…read moreSelena fixed the problem area. Something my last hair dresser was unable to do. Being a wash-and-wear kinda girl who hates fooling around with hair styling -- my new do fits my life style perfectly. In addition, her salon is an oasis of calm compared with the boisterous atmosphere in many beauty shops. She puts the comfort and needs of her clients first. A true gem.

Finding the right stylist has been a challenge ever since I moved to the lake several years ago. I…read morehad begun cutting my own hair... with severely mixed results. A few days ago I broke down and decided to call a professional. Cheryl came highly recommended here and across the internet. Today she cut my hair and it came out really well. It was a big change for me, so I sort of walked out of the salon in a daze. After a few hours of getting used to it, I'm thrilled with her work. I'm so excited to hang up my shears and trust Cheryl.

I enjoy my time with Cheryl very much. She's fun to be around, and is so good with my hair, which…read moreis not easy to tame! I see her every few weeks for cut color and condition, and have always been very satisfied. She's great at recommending products that make a real difference for me. Cheryl has my recommendation- love her!

As much a sculptor's atelier as it is a place to get your haircut. There WILL be discussion about…read moreaethetics, but no hard choices. I like this dude. Good tuneage. Excellent atmosphere and service. Engaging, talented proprietor who plays music himself. While waiting for my cut I Watched him work on a musician with a big gig weekend coming up and he was like a cross between a proud Mom and Rodin. High fives all around

I have been going to Richard for around 10 years. I LOVE HIM, both as a stylist and a person. I…read moream so confident in his skills that I have given him free rein several times over the years. I ALWAYS get complimented on my hair and it is a joy to refer people. Check him out on Facebook at https://www.facebook.com/penroseuptown

Justin took the time to find out exactly what I wanted. He was very knowledgeable and kind. This…read moreis going to be my go to hair salon as long as he's there. It's a very clean and friendly place with a very nice vibe.

Justin was amazing! This was my daughter's first fancy haircut and he nailed it! I didn't know…read morethere was such a thing as "Wispy Bangs with Layers" but obviously our stylist did, and he sent us on our way with smiles. There was a slight Hiccup in the beginning of our appointment, but once the "Karen" left everything went great! We will be back and we will recommend this establishment!

Ustena was very kind and certainly knowledgeable about her craft. Hilarious to boot. I knew going…read morein that it was going to be unconventional as others had put it, so I came in prepared. Pictures upon pictures. I have extremely curly hair and it looks wildly different when wet than dry. I had pictures of what I wanted, and what I didn't want, how it shrinks when dry, and so forth. I appreciated her tips and tricks, however, when it came to the actual cut I feel like I did not get what I wanted. I specifically asked for a stacked, inverted bob. I don't have that and I feel like at this point I am going to have to grow my hair back out to get what I wanted. The cut is even, looks nice and I have received compliments, the problem is it isn't what I wanted, so I feel let down.

Ustena is fantastic! She's not just a stylist, she's a hair artist…read more I wish I'd discovered her sooner! After several bad experiences with stylists here I gave up and only got my hair done when I flew back "home" to Los Angeles. Meeting Ustena changed all that. She's just as good (maybe even better, especially with doing color) than my L.A. stylist who I'd loyally gone to for 7yrs. Ustena knows hair better than anyone I've ever met... she's so passionate about it. She's also full of great advice and won't fry your hair just because your heart is set on a certain color (I find this commendable). Ustena genuinely cares about her clients and while her methods may be a tad unconventional, all appointments involve lots of talking so be prepared to spend some time here, she takes a personal interest in her clients and really gets to know you. While I like her approach and love spending time here, it's the few moments/hours of "me" time I get I can see how this may not be for everyone. (However even if you want something fast, I highly recommend you give her process a chance and then make a decision based on your haircare results, it'll be worth it!) Your first appointment you actually discuss your hair type/needs/desires/etc...you're definitely going to spend the better part of a day here but it's well worth it.... besides how many people can say their stylist cares enough to teach them about their own hair care? It's not just hair care either, Ustena showed me how to use bobby pins correctly... this may not sound super exciting, but I have silky/baby fine hair so bobby pins have always slipped right out. Ustena showed me how to use them the "right" way and it's transformed my daily styling options. Since I've met Ustena I won't go to anyone else for hair color. No one else could do it as well. When I wanted to transition from highlights, to a more blondish color, I brought in a bunch of photos to show her. She looked at the photos with me, asked questions and then came up with a color that was better than anything I'd brought in. Ustena is brilliant. A master of her craft. And I don't say that lightly. I'm so picky that I used to fly to Los Angeles to get my hair done and I'm thrilled that not only do I have a stylist I love here but I didn't settle either - she's awesome :)

What a great find. For almost four years Jenn was my go-to hair stylist in Columbia. The prices are…read morefair, the cut is exceptional, and Jenn is a really great person. She also did a great job helping me find a style that fit my face shape which is a struggle to find for a lot of men. 10/10 would recommend.

Jenn is absolutely incredible. Finding a stylist that knows how to make you look good is hard for…read moreguys, and she is very talented. I've been to a few salons here in Columbia, and have not had anyone come near the haircut she gives. The studio is also sweet! Go get a haircut from her, and you'll walk out looking great!

Don't trust this business with your information…read more I booked a haircut for my husband at Nefisa Downtown after getting a haircut there myself. After his haircut, they asked if he would be returning, and he said that he may return in a few months. They then asked if he wanted to return a month from that day. He said he might be back sometime around then. (Really he just didn't like his haircut, and he had a hard time communicating that. That part is NOT the salon's fault.) Here is where things went wrong with the salon: They booked him for the appointment, which he DID NOT ASK FOR. Received 0 texts confirming this "appointment" in advance, and they charged us $34 to my card for a no show appointment HE DID NOT ASK FOR. Receiving this charge, we were obviously confused. I emailed directly with the owner to settle this. First they "don't have any record of this charge". Then they "do have it on record, and say it was for his haircut he went in for" Not true. He paid for this haircut in person the same day he got it. Then it's "Well he had an appointment, and he didn't show up. We can't issue you a full refund." Dealt with this for WEEKS now. Don't go here. Jesus fucking Christ.

I came into my consultation and appointment knowing my hair would be tough to deal with and care…read morefor, and my assistant Rylee did an AMAZING job helping me! All staff I interacted with were very kind, made sure I was comfortable, and throughout the appointment Rylee kept me consistently updated with what she was doing, how long it would take, and what was next. I also really appreciate that she seemed to understand I wasn't a big talker! I would definitely recommend this salon, although understand that its not going to be a cheap price if thats something you are concerned about