Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

I am a tenant and really appreciate the attentiveness NLR always shows when I raise a concern. I…read morealso appreciate the fact that the service people they send to make repairs and highly experienced and reliable, plus they tend to be local small business people. A recent example: my AC went out on a Saturday during the brutal heat wave (110 heat index). Fiona at NLR kept in contact with me all day and was able to have a repair person at my house that evening. He diagnosed and fixed the problem within 30 minutes. I was so relieved and am very grateful for her support.

Update after Johns lovely response:…read more Your invoice does not reflect the lies you just said in your response. I was charged: $119 for Sewer $139.16 for water $558 in "Miscellaneous" charges such as apparently mowing the grass lol. And $550 in carpet, not $800. Oh and also, I spoke with the apparent carpet guy, who does not own a business for carpet install. He does not recall installing carpet? He had no idea what I was even talking about and denied owning a company called "Julio Perez Carpet Sale"(that was the invoice you sent me) Also, your other invoices from your "Miscellaneous" charges that you had your "Contractor" perform(installing flooring and apparently unclogging drains) does not have an active license from the MHIC, I checked multiple Times and even searched him by name. Don't worry, I will be reporting him for you. The incident on 7/13 is not the incident about the air I am speaking of, but nice try. You failed to speak on the roach problem? Anything to add? What about that awesome cracked window? I will be by Friday morning to pick up my amended security deposit. Thank you :)

I'm an investor with just about 20 years of experience and about 2 million in commercial and…read moreresidential assets. I used Boomtown to manage 1 Townhouse to see if i'd give them any others. John is is a good salesman but that's the extent of the praise he'll get. The townhouse I had them manage was a new reno that by Johns own words, "reminds him of one of his own reno's". He even asked my advice on different contractors I use. During initial talks I was clear about what I was looking for in the rental agreement, the renters and the contract with him. I signed up for his "Premiere" price plan & requested renters with at least a 600 credit score, information about their current living conditions and agreed to a 1 yr contract (along with a few other requests). I signed the docusign contract he sent which was for 2 years (my mistake for not reading the contract more thoroughly). He told me we could get $1400-$1450 for rent, which he failed to do. I agreed to drop the price and ended up paying about 10.5% of the monthly rent + the first months rent (which is 2-3% higher than most PMs around Frederick) I waited approx. 2 months & questioned him about marketing then realized he wasn't marketing on MLS & only used free sites. I guess he doesn't want to split the commission or pay to list. In my opinion his choices cost me income. My realtor friends offered to list for free, he stated that he didn't want to & went to sell me on how things were picking up; I gave him 30 days. He just happened to find renters with a lower credit but were willing to pay a few months up front. He swore they were great; This should have been a red flag, but like I said, he's a good salesman. We cleaned the TH a few days before moved in (new carpets, washed and waxed floors, new granite, new paint etc). A few days later, he found some dirt in the corner of a drawer in a closet, some dust on a shower shelf, leftover trim pieces in the shed that I wanted to keep in case the renters damaged what was installed and some random small pieces of trash that probably came from the new neighbor moving in next door. Instead of telling me, he went ahead without approval and hired a cleaner for $200 -I had found on the invoice the following month. Had I been the PM, I'd probably have just grabbed a paper towel and handled it myself. I also found an additional charges for landscaping that wasn't done and had to be reimbursed. Over a month after move in a few other issues popped up: dryer not drying clothes from a short in machine, leaking brand new dishwasher, ants etc. John and I verbally discussed items such as these that the renters would be responsible for, all of which were supposed to be included in their contract but weren't. From that point forward I told them that any discussion between us had to be through email because I don't trust him at his word and his failures were costing me money. I want everything documented. He informed me that I wasn't allowed to work on the property and would only give access to his contractors - I found out later are actually just certified handymen who upcharge: Under $10 = $5 upcharge, $10-$100= $10 upcharge, $101-300 = $20, $301+ = $50 upcharge etc. & they don't supply receipts I received emails from 7 emails/people (Carrie, John, Annie, Katie, Julianne, Repairs and "donotreply"). I'd CC John on the reply. He asked me not to include him on future emails and to direct them to one of the women. The communication leading up to this was bad. The various women who responded to my emails were cordial but never informative unless I asked specific questions John completely failed to do the 3rd month inspection and I didn't get notification for the 6th mo. inspection on time. When questioned about it, they continued to try and call me rather than own up to their mistake and document it. Their excuse was that they canceled inspections and the need to hire someone to help out.They should have been upfront about it and not let me find out months later that they missed their contractually agreed upon deadlines. I told them I wanted out of the contract since they'd breached it. Instead of owning his mistake, John said he had to talk to their lawyer and said something along the lines of , why should he let me out of the 2 yr contract, and what would he get out of it. Again, this show the character of a man I don't want to do business with. More issues lead up to move out. He found no issues an withheld no money from the renters. He gave the renters approval to go in after their contract ended when I happened to be there. The siding had black stain from a smoldering bird nest in the vent, the TH had to be repainted, plugs were overloaded and had burn marks from being shorted out. They partially painted one wall to cover up the dirt with the wrong paint color, they took down a fan and replaced it with a light then put up a broken fan. Contact me to see the communication or move out pictures. Its it all saved.

I accepted the apartment "as-is" and I've had very few problems. We had a small issue with the…read morefurnace not working, they sent someone to come look at it even tho it was 10 pm. They had to order a part for it, so they gave us electric heaters to hold us over till the part came in, which I really appreciated since I have a 1 yr old and a newborn. I havent lived here very long, so I will leave another rating when I move out :)

I was really surprised at the number of negative reviews PMP has received. Then I realized: a)…read moremost were outdated, b) several placed unrealistic expectations on PMP either because the immediate situation was out of their control or individuals did not fulfill THEIR responsibilities and c) PMP touches several thousand living units and people who are satisfied with their services don't take time to praise PMP's efforts. They are in a business that enforces rules established by the HOA or state/federal law. Most people abide by those rules. Unfortunately some of those that don't unfairly point to the property management company as the culprit. Our HOA (which I am past President) interviewed other property management companies and found PMP to be the best prepared and most professional among the group.

They don't like to enforce their own hoa rules which they can violate but you can't. Try to drag…read moreout issues that are simple so hopefully you will just stop calling. I understand now how they have a 2 star rating which is 2 more than they deserve.

My experience was positive. I submitted a property improvement request to build a patio, and it was…read moreapproved in under a week. They were professional and very efficient for me.

My experience with Jennifer Pascal, a property manager with Clagett Enterprises was very negative…read more I was offered a lease that contained illegal clauses and did not respect Maryland Landlord Tenant Law. The lease contained typos and was never corrected / updated according to the Law. 1 clause stated that I was responsible for rodents and pests that may appear in the townhouse, 48 hours after occupancy. During Showing, Jennifer stated that tenants are not responsible for the care of the small lawn. Yet the lease stated the opposite. Getting Jennifer to correct the lawn care and other lease clauses, was a nightmare. There was a "Possession Clause" which stated that the property may not be available, upon the beginning of the Lease term, even though rent has been paid. The Lease was 1 sided and sketchy. When I asked Jennifer for a law-abiding lease, my request was denied.

I gotta say Just Right Property Management has been such a great company and they are always timely…read morein supporting my needs as a tenant. From repairs, to inquiries and even when I was behind on rent during Covid. I've been a tenant for 12 years and they have never let me down. Cinnamon is the absoulte best. She responds to all my calls and emails and the service and repair contractors that help provide upkeep are super cool and they do a quality job keeping this home in great shape for my family to live in. No complaints here. Thanks guys!!

Cinnamon requested and accepted application fee for a rental that was no longer available and had…read morebeen rented. I contacted the owner Tony, who was rude and disinterested in any information other than Cinnamon's. I asked to send proof via email with regards to taking the app fee for a place that wasn't available, he stated "Don't bother." I wouldn't "bother" with this company, you will get a "littlemoore" than you want.

Rob and his team are amazing! Rob or his team never hesitated to return my calls or emails, and…read moresold our home in a timely fashion. My husband and I were more than happy with the Rob Krop Team and the professional way they handled our sale. Joy Rudisill (Frederick)

Our home sale was mandated by a divorce so, for all intents and purposes, Rob Krop had to work with…read moretwo separate sellers, the lawyers, as well as the buyers and their agents. Rob was so understanding and communicated with everyone so well that the home sale became the more amicable part of our divorce. From the start he came well prepared, explained the process to everyone, and worked with us to get our house show ready. Not only did Rob sell our house within 7-days of listing, for our asking price, but he negotiated a 30-day free-rent-back post- closing agreement so that we could wrap up loose ends and vacate the house.

Professional Property Services has managed my rental property for 15 years. They have been…read moreexcellent and exceeded my expectations. They are very efficient and proactive in all aspects of management and have always provided me with the information and recommendations I need to make decisions. I no longer live in MD and have no worries about my property being managed well in my absence. Thank you, Angela and all the people, at PPS!

I have been working with Professional Property Services since 1993. I have always had a great…read morerelationship with all the staff. We work well together providing our customers with exceptional service. I recommend Angela with all of your needs for taking care of your property rentals. Sheila Ellis, AmeriClean Cleaning Specialists

I've tried to deal with this company a few times as I searched for a new rental. I'm surprised by…read moretheir overall lack of communication and for that, professionalism. Within my experiences, I had one of their agents ignore my request for assistance applying; one just never contacted me back about a property I was interested in; and no communication at all from anyone at the company when I submitted messages on their website. It's a shame because I saw a couple of places I was really interested in and wanted to move forward with. I wonder if the property owners they represent know that they are ignoring potential renters?

Not a very professional company, complete lack of communication, and my experience is that they do…read morenot know the meaning of customer service