Full disclosure, Iwork here, so I see first hand the level of care and attention that goes into…read moreevery repair. This team takes pride in doing the job right the first time--no shortcuts, just honest diagnostics and solid workmanship. Customers are treated with respect, repairs are clearly explained, and safety always comes first. I'm proud to be part of a shop that truly stands behind its work.

A full-time resident of Nanaimo, but a Borrego Springs, CA snowbird in winter. I have always very…read moresatisfactory service from Supertech. Both Mike and Dee have always given superior professional service as lomng as I have been their customer. The business has expanded by leaps and bounds since they started with a one bay operation when I first had the good fortune to discover the operation. I have two cars, a 2004 Nissan Quest Mini-Van and a Pontiac sun fire. Supertech keeps both of them without it costing me an arm and a leg.

Historically my experience with Nanaimo Nissan was ok but this was not the case with my recent…read morepurchase. A part of the sales agreement was the inclusion of roof racks and a spare Fob. My sales person, Cole, did not follow through with this agreement. My messages, phones calls and e-mails have been ignored by Nissan. I would NOT recommend Nissan Nanaimo.

Nanaimo branch - Cap-it Canopy & accessories…read more I had previously had a positive experience with installation of a tow kit on my SUV so when I needed a wiring harness install for a small trailer, I called, got a verbal quote, and made an appointment. The verbal quote was to hook up the trailer tail lights to a wiring harness. The cost, including tax, two hours of work, the harness and any supplies was quoted at $300. My previous experience with this company had been positive so I booked the appointment. The work took longer than anticipated but to their credit, they still honoured the original quote. They also did a beautiful job of the wiring. It is encased in protective tubing and all the lights are connected. Really nice work that - frankly - was much better than the original wiring. Highly recommended.

Went in for service today and the person at the desk didn't even acknowledge us. Lost a sale.read more

I booked a service with BMW Nanaimo and needed a courtesy car. However, BMW has removed the ability…read moreto book a courtesy car. This leads me to huge difficulties and I cannot sit in their office for hours while they attend to my car.

Update: went in to pay for my diagnostic done on the vehicle, and brought the receipt from my cab…read moreride since I decided not to book the cab through BMW after being stood up 3 times by them. They then refused to reimburse me for my cab ride there because I did not book through them, I made it clear that I was screwed over multiple times which is why I didn't book through them and they still did not honour the receipt. Awful customer service.

Dishonest and overpriced. Went in here to get a part installed for my Subaru STI, got charged 6…read morehours of labour (over 900$) for a 300$ part, which should have taken around 1 hour to install (based on youtube videos/talking to other shops) at any other mechanic. Would not recommend any work on your car be done here, they will overcharge you and not offer you any compensation.

A horribly dishonest dealership! Would've given zero stars if an option. Bought a used 2009 Pontiac…read moreVibe from them last year. They didn't honour their advertised commitment to assist with travel costs from/to the Mainland. Charged a misleading "registration" fee--but only ICBC registers vehicles in BC. Lied about wheels having tire pressure sensors. Lied on inspection re condition of rear brakes. Failed to notice/disclose leaking water pump that destroyed the alternator. Failed to notice/disclose broken radio knob. They have refused to do anything to remedy the situation. I highly recommend going elsewhere for a used car purchase.

Was looking for a MINI COOPER in Vancouver for a commuter car-waiting for the electric car furor…read moreto settle down in the next 4 years. The three Vancouver dealers were very inflexible regarding pricing-and we had all but given up until we spotted a 60th anniversary edition COOPER S on Autotrader - listed by Mini Nanaimo. Called the dealership and was connected to the greatest car sales person I have ever dealt with - Nick Gomerich ! What a pleasure dealing with a sales person who interacts with you like you were part of his extended family - maybe the cold, hard, snotty, callous sales people in Vancouver should take a step over to Nanaimo to see what real people who care..... are like!.... go no further than NICK GOMERICH! WE did a little haggling over the price - and when the dust settled we walked away with the COOPER of your dreams for about 20% less than any dealer in Vancouver/Richmond was willing to negotiate. Kudos to Nick and the team in Nanaimo - next car we buy- hmmm- let me think-time to board a ferry to Nanaimo to get the best deal around ! Happy as heck in Vancouver !

From the owner: MINI. The small car loved around the world. And now we're ready to share our enthusiasm with…read moreNanaimo. From London's fashionable Carnaby Street, to the Italian Job, MINI has been a part of our culture for over half a century. But one thing remains constant. Fun. Drive a MINI and find out why. Also offering full automotive exterior & interior detailing, MINI Spa services, full tire shop and a variety of parts & accessories.

Dragon got me in last minute and diagnosed my issue. He had some time the next day and made it…read morework. Ordered the part and did the install. I was a little early for my appointment. He moved my car in and performed the repair. His labor estimate was very well done. He came in $50 less than his previous estimate! If you live in Nanaimo and need a mechanic, I strongly recommend Cam at Dragon's Auto!

Needed new Breaks and routers for my Jeep they did an amazing job 500$ and Dodge wanted a 1,000$ so…read moreguess where I'm not going anymore!!