My partner and I were scheduled to see an apartment with one of Sunstar realtors, Gary Park. Park's level of unprofessionalism was remarkable. Not only was he late, and rude, he stated "They are just consumers, I don't care" when referencing the potential clients and viewers of the space. This made us walk away from the sale. Completely disturbed with the level of disrespect he brought, and Sunstar represents. read more

My husband and I were fortunate enough to have dealt with Debbie Ward at Sunstar Realty. We fell in love with the first condo Debbie showed us. All needs satisfied immediately , Debbie went so far as ensuring we had the right amount of wine glasses. Any issue we had during rental period Debbie dealt with immediately. We had to eventually give up condo due to covid and Debbie made that sad transition smoother for us. We are now in process of finding another property in Vancouver and of course the first person we reached out to was Debbie at Sunstar, we consider Debbie a friend as well as our professional realtor. 5 stars for Debbie and Sunstar. read more

Have had great service over a number of years. Just got this in e-mail and I thought it was excellent proactive service and support from them: ==START EMAIL QUOTE== Please be reminded that the Empty Homes Tax property status has to be declared by February 2, 2018. Failure to declare by the deadline will result in your property being deemed vacant and subject to a Vacancy Tax of 1% of the property's 2017 assessed taxable value. We are your property manager. We are here to help. 1. If we are authorized to pay and have been paying property tax for you, we will declare on your behalf. If we don't receive the property tax notice, we will follow up with you. 2. If we are not authorized to pay and haven't been paying property tax, there are two options for you: A. You want us to declare on your behalf---Please send a copy of your 2018 Advance Property Tax Notice to us (previous property tax notice will also work), because we need the folio number and the access code for the declaration; B. You want to declare yourself ... ==END EMAIL QUOTE== read more

Sunstar managed my rental property from August 2015 to July 2018. Their office staff seem competent and professional. But a good property manager also needs to visit the property on occasion, especially when there are issues, and they did not seem willing to show up when needed. When the tenant complained that the bathroom ceiling fan was rattling, Sunstar sent their handyman. He claimed a new fan was required and that the cost would be around $500. I questioned this and so I hired my own handyman who noted that the ceiling fan was not anchored correctly in one corner. He fixed the problem for $25. The next issue happened about 6 months later, when the person in the unit above somehow flooded my bathroom. The office staff handled this very well, they wrote the upstairs owner a letter and asked him to pay for the damages, which he did. The only problem was that the property manager did not visit the property to inspect the damage. Unfortunately, they relied on the tenant to assess the damage and she did identify all of it. As a result only part of the damage was fixed and I was not reimbursed for all of it.. In 2018, the tenant emailed Sunstar to report that a crack had appeared in a window which had been recently installed by the strata. Sunstar did not send their property manager to look at it. Instead, they asked the building caretaker, who works for the strata corporation to inspect the window. The caretaker, who is in no way responsible for providing property management services, got confused and told the strata council that my tenant broke the window. The strata then emailed Sunstar to inform them that they would not pay to replace the window. Sunstar was completely unmoved by this, and simply forwarded the email they had received from the strata which instructed me that I would have to pay for the window. I had to contact the strata directly and it took a lot of effort to undo the confusion. I complained to Sunstar that they should not be asking the building care taker to inspect the window and report the damage to strata since he is not their employee. They disagreed with me, arguing that the building care taker is always on site and why should their property manager travel all that way when he could avoid such a trip? I cancelled my contract with Sunstar shortly after this incident occurred. Sunstar managed my property for 3 years and collected a approximately $4500 in fees. During these 3 years besides collecting the rent and deducting their fee, they did almost nothing. The unit had been recently renovated, so almost nothing was required in terms of maintenance. Just before I signed a contract with Sunstar, I had found the tenant for them and Sunstar only had to set up the lease. The same tenant remained until the contract ended in 2018. Besides the 3 incidents described above, there was no need for the property manager to visit my property. It is very disappointing that of the 3 incidents that should have been handled by a property manager, I had to step in and do the work myself for 2 of them, while with 3rd incident, the job was simply not done right. I am feeling short changed with having paid $4500 for so little service. If the property manager visited my property at any time during the 3 years, I did not receive any communication stating that he had done so. In fact, I never seemed to receive any correspondence at all from Sunstar. I had to send Sunstar reminders to issue an annual rent increase as they couldn't seem to remember the tenant's anniversary date. So if you care about what is going with your property and feel it is important to have a property manager oversee repairs etc, I would not recommend Sunstar. read more

Sunstar has been our property manager for over six years and all their staff have been great. They're professional, responsive and caring. I highly recommend them, and have to family and friends. read more

We rented a property through Sunstar for two years in a high-end condo in downtown Vancouver. Sunstar's customer service and ability to fix major and minor repairs was horrible, if not criminal. It took over 75 emails and phone calls to get anything done, typically having to follow up over and over otherwise it'd be dead in the water. The owner, David Mak, complained it cost too much to send good repairmen to downtown. He also complained the unit had specialized items that were hard to get because it was a high-end unit, but that transferred into not even trying to fix them. Here are some of the issues that took over 75 emails/calls to get fixed: --It took five months to replace a dryer that shrunk over a thousand dollars in clothes and in the meantime we had to dry our clothes on drying racks. Carson flatly told me I was wrong, that the dryer wasn't broken after a repairman had told me to my face that it was broken and needed replaced since it was 16 years old despite not getting a default signal. I had to do hours of research and talk to the owner of the repair company (who was in a different time zone) while holding a crying child to discover that a Sunstar repairman had cinched the drain pipe with the electrical cords for aesthetic purposes, but since water couldn't drain out it overheated and shrunk our clothes. Given his short, terse, disrespectful, and unhelpful answers (as well as basically calling me a liar when he or other Sunstar employees would never come to inspect anything at the house, just tell us we were wrong), I asked never to have to deal with him, but David Mak kept putting him in charge of "solving" issues. --It took a year and half to get an A/C unit in our bedroom. The condo came with a HVAC but the building turned off the air in the winter months. Sunstar didn't tell us the condo heated up in the winter because of the sauna and pool directly above us, only referring to the A/C unit in the other bedroom as something we might not want to put in the garage in the winter despite asking why. We lost a ton of sleep having to sleep in 25 C/78 F heat and it became a big issue because of having a second child we didn't want the newborn to sleep in such hot conditions given SIDS concerns. Threatening to move is the only thing that prompted action. --We had two ant hills in the front yard with THOUSANDS of ants coming through a crack in the window sill, across the living room (past our newborn) and into the kitchen. Tammy wrote just to buy raid as it wasn't their issue. We spent over a hundred dollars on raid and took weeks to kill the ant farms on our own. -A shower head had so much calcium built up that only a few of the streams worked, and those that did came out thin and hard that your skin felt like it was being ripped off. Tammy told us to buy solution to fix it, which we did over the course of weeks without results. They sent out three different repairman in the course of two years, to include one who drilled holes in the shower head (which worked for a month then the calcium sealed the holes again) rather than pay the money for a replacement. --We noted several of the lights weren't working and were unique bulbs, or two of the lights had issues with electric surges and kill the bulbs we put in there every two weeks. When we moved, Sunstar charged us $90 to replace light bulbs, half of which we pointed out in our initial walk through and wrote about in an email when we moved in saying they weren't working. They didn't care to fix them during the two years, but had to be fixed when Debby wanted to do showings. --It took 18 months to talk to anybody from Sunstar in person, first David when the owner was inspecting the condo and then a couple months later with Debby when she wanted to show the apartment as it was finally in Sunstar's benefit. Debby noted in the conversation that her allegiance was to the owner and she put the owner first before the tenants (even though the tenants are the paying customer and you should treat both equally). That was super telling as it explained the lack of customer service and actually getting anything fixed. --We thought we turned a corner with Debby at the end because she is nice in person; we even found someone from our work as the next tenant and did multiple walk throughs with them since Debby was n vacation for multiple weeks. I even spent several hours scrubbing the garage floor, which wasn't done for us, for the new tenants since I knew them. We didn't receive a finders fee, but our thank you was the charge for the light bulbs and requiring full walls to be painted when the condo was full of spot paint jobs when we moved in an existing nail holes/3M hangers. --The list above is only a part of the issues. Highly recommend you stay away from Sunstar, even if they do have properties that look nice on the surface. read more

Helping me managing and dealing with all the issues related to my condo very professionally.

This was our first experience renting our home and regrettably it was not a positive one. Renting your family home can be stressful and is albeit much different than renting an income or revenue generating property. Our experience in renting our family Home for the past two years was filled with poor communication and lacked professionalism. We were not informed of significant changes to the property as they occurred, for example. Perhaps, if you are a prospective tenant this agency would be a good fit, but as a home owner I would recommend doing much more research than we did to find the perfect agency to meet your needs and that will keep you informed as to the condition of your home and any tenancy issues while you are away. read more

When we moved to Vancouver we stumbled across Sunstar Realty and were incredibly lucky to rent two of their properties over the past five years. They are by far the most professional and customer-oriented property management company we have ever rented from and my wife and I would highly recommend them. We were always impressed by how quickly and efficiently they responded to our calls and how friendly everyone in the company was. They truly go over and above to ensure that you are happy and "looked after" in your new home. The bottom line is their properties are all well maintained and offered at a fair price. If I were looking to rent in Vancouver, I would look no further! read more

David, Pearl, Tammy and the whole Sunstar team are fantastic. We made a move in 2012 to leave Richmond and from the first time we met David (Mak) to discuss what they do and how they work, his approach and style worked perfectly for us. At the time, I think they may have "stretched" to take on the management of our single family home in SE Richmond (if the link still works: http://www.mybcrental.com/listings/glendower9440/) but they took us in! Direct, prompt, clear and "covering all the bases" - this worked perfectly for us especially as we were living outside of Canada. They handled all the tenant questions and issues and kept us in the loop for all topics. We have gone through two renters and the due diligence and communication was great. We all want good renters who will pay on time and respect the house - win/win/win! We are moving on now but wanted others to know the great service and professionalism we had in working with Sunstar. read more

Outstanding company!! Highly recommend to anyone looking to Buy, Sell or Rent as they offer full service here. I have been dealing with Debby Ward for many years. She always made me feel like I was her most important client. She listened carefully to my specific needs & wants. She consulted on my property with her unique expertise on high end furnished rentals. She really knows her craft. She helped me navigate in Un- chartered waters by professionally preparing my property, priced it right,& rented it to great quality corporate clients. She also professionally Staged & SOLD - another investment property of mine & in record time. I don't usually write reviews but I received such positive, personal service & professional expertise that I was motivated to share my experience with this one stop service . I feel lucky to have discovered Debby & Sunstar Realty. read more

I just want to mention about an amazing sales man from Sunstar Realty Vancouver and his name is C.K. Paik. This man is so wonderful that I have never came across a sales person like this. He is better than anyone that I have ever dealt with. He made purchasing a home a very pleasant experience. He got me my dream home at an amazing price that no one could ever pull the deal. Not only is he very knowledgeable, kind, generous and very humble human being, but he goes beyond duties to make sure that you are happy and one the most honest person you will ever meet. He will follow you through till the end and he even helped with a mortgage broker Jessica Lee who is amazing too. C.K. Paik is the only person I trust in salesman and would highly recommend him to anybody who is selling and buying. You won't regret it. read more

As a recent first-time renter in Vancouver (but long time former homeowner elsewhere), I was impressed by the professionalism, helpfulness and attention to prompt service of Sunstar Realty. I didn't know much about the details of renting but David Mak walked me and my wife through the process with patience. After 2.5 years of doing business with them I would recommend them highly! read more

A friend and I were lucky enough to rent an apartment with Sunstar last year. The staff are incredibly professional and friendly, and always quick to reply to any of our requests. Sunstar holds the apartments they rent out to very high standards and if anything needed to be fixed, it was completed by the following day. I highly recommend their services to anyone looking to rent! read more