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    Launch Credit Union - Interior Merritt Island Branch

    Launch Credit Union

    (41 reviews)

    I have been a loyal customer for many years, but my most recent experience has been incredibly…read moredisappointing. On July 27, I initiated an electronic transfer into my account. The sending institution, Space Coast, confirmed the transfer that same day, meaning the funds have been in this bank's possession ever since. Yet, several days later, I still cannot access my own money because the bank placed an unexplained hold on the transfer. What makes this even more frustrating is that the bank's website does not disclose that incoming electronic transfers are subject to holds. Electronic transfers are verified at the time they are sent and received, so there appears to be no reasonable justification for withholding access to the funds. I contacted corporate and was told the local branch manager would call me back. That promise was made yesterday, and I have still received no call. The lack of communication, transparency, and urgency has been unacceptable. Customers should not have to fight for access to money that has already been verified and received by the bank. After being a long-time customer, I expected far better service and accountability. Unfortunately, this experience has seriously damaged my confidence in this institution.

    Customer service, too many fees, not explaining anything. The people who are supposed to be…read morecustomer service, as well as anyone working in their office are all rude and I always get a different response about just about everything. No one is on the same page.

    Suntrust - banks - Updated September 2026

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