This review is specifically to complain about how Westjet LIES about its timeliness to skirt…read morecompensation rules. If a WJ flight is late or delayed, even by hours, it will continue to say online and at the airport "on time". Lying crooked jerks! This happened to us in Maui, 2230h flight out that did not leave past midnight. 2 hours late, yet everything online and in the airport says "on time". So anyone with kids, with diabetes, anyone who might need to plan in advance for 2h difference, too damn bad for you! Today, our flight is scheduled to leave at 1615, with boarding at 1535. It's now 1600, no plane at the gate, but still "on time". Screw you, WestJet! You sold out and now you suck and are an embarrassment to your legacy.

I booked my flight through Expedia and added baggage during check-in. It has now been 5 days since…read moremy trip, and I still have not received a baggage invoice. Trying to get a simple receipt has been incredibly frustrating. I was sent in circles through the website and chat support with no resolution. When I finally called, the automated system took several minutes to collect my flight details, name, date of birth, and rewards number -- only to have the live agent ask me to repeat all of the exact same information again. In total, I spent over 30 minutes trying to get a basic receipt. There is absolutely no reason a simple invoice should be this difficult to obtain. This is not a complex request -- it's a routine document that should be automatically available. The third-party system used for receipts (GuestLogix) was also extremely frustrating to deal with. Nothing worked as expected, and the overall experience felt disorganized and inefficient. This entire process has been unnecessarily stressful and time-consuming for something that should take seconds. WestJet seriously needs to improve how customers access receipts and how information is handled between automated systems and live agents.

The absolute worst customer service in a time of crisis. Swoop is sticking by its policy and not…read moreallowing cancellations or changes to reservations without penalty during the the COVID-19 outbreak. Currently travel is not recommended, and we're forced to self isolate for 14 days upon return if we do. You'd think Swoop would follow suit and allow passengers to make changes or cancel trips. We're stuck forfeiting everything with zero compensation. Absolutely disgusting Swoop.

Flew Abbotsford to Edmonton. Great beer selection at the Abbotsford airport while we awaited our…read moreflight. I'm a big guy, 6'4 north of 250 and I had no issue sitting in Swoop's seats. Seats are slightly closer together but for the price and an hour long flight I highly recommend it. Beers on the flight were $6. Decent price for on a plane. Wife and I had one while we flew, landed smooth and before you knew it it was done! $45 including tax and fees to fly to Edmonton, what a steal

First time booking tickets to Canada, I was assigned to fly with this company that I never heard…read moreof, but it seems like a deal comparing to Air Canada, so I decided to go with it, as I landed in San Francisco airport, I looked on the board for my flight with Flair but nothing showed like my tickets indicated at 9 AM boarding time, instead I saw Air Canada to Edmonton at 11 AM. I didn't assume that was the right flight, but still neither the airport nor my itinerary can confirm about the boarding gate, yet the flight still said on time without any changes. Finally I did my own research on Google and found out Flair is located at International Terminal Gates B, I took a screen shot of it but still had doubts, because my time was running out, but I didn't have a choice, not to stay at Air Canada gate, yet if my instinct was wrong I could miss the flight too, I decided to travel by foot to International Terminal, and yes the board over there did show my Flair flight, what a relief. I also found out that it is a very small operated airline which using smaller aircrafts to travel to Canada, why are they still in business, I have no idea, I got on the plane, my seat was 33, as I sat down I saw all the seats cover on that row said Do Not Occupy, I was a hit confused until flight attendant told me the seats were damaged and they upgraded me to 12, almost front row, yet this airline was so cheap they could not serve anything for free during 3 hours flight, no snacks, no drinks, storing overhead was too small, their seats didn't recline back, they also had a whole food menu with pricing indicated, I mean they spent enough time to create a menu, but they don't actually give you to try any of those for free, when I flew on any international flights in the past, even if it was 1-2 hours duration, they still gave you something to eat or drink without charging you, it is just too many holes that beyond fixing here, plus countless bad reviews on Yelp. Just imagine today I was not the only one who checked in online with Flair and received my boarding pass with no gate, no help, no communication whatsoever, it would be at least 10 people will not make it to the plane on time, and I can confirm that before departing the pilot did announce the number of passengers didn't match, he was waiting to see the headcount would change but maybe people just gave up hopes finding the gate destination. If you ended up booking Flair in the future and you landed at SF airport, please read my review, you will find the location of Flair at International Terminal B, good luck and safe travel

I have done the Canadian Transportation Agency for flair with successful outcome, dm me on…read moreinstagram if you need help!! I've used in Dec 2022 and more recently April 2026. In Dec 2022, I was very lucky to board the F8500 YFK TO YVR and F81501 from YVF to YFK(Waterloo airport). With a ski bag, boot bag and personal bag Lucky is an understatement, I was grounded for a week along with many other flights and fortunately YVR airport stepped in to compensate hotels, meals and transit because Flair Airlines was not providing any compensation or accommodation. In this same flight, I took on a ski bag that was only used for one other trip and a boot bag. I even stored my helmet in my boot bag padded with towel. My ski bag was ripped and my boot bag was also damaged, along with the helmet being crushed. There was a big dent. After 3 years I did get a resolution with Canadian Transport Agency for my ski baggage refunded, the compensation for a new ski bag and compensation for a new helmet. I didn't both with the boot bag- it was old. In this experience I found severe inconsistencies with handling ski bag and boot bag. Flair YFK expected me to duct tape the boot bag with the ski bag. And truly before leaving I did try to get clarification as some standard ski bags only have room for skis and poles. While at YVR. they did a quick test on the skis (not sure what) and away I go in the oversized section. So after being stranded for a week with excessive wait for Flair to go on repeat cancel flight then reschedule a week later I took a break from Flair. In April 2026.i took it to YFK TO YYC and YYC TO YYZ with a ski bag and a personal bag , I decided to give it another try, one thing is that going from YFK would save me the transfer time to Toronto Pearson airport. This time at YFK I wasn't asked to duct tape my boot and ski bag INTERESTING! So this time, I took a roller style where I placed two boots and one ski in one bag and a second bag to carry another set of skis. In the bag, I carried another ski bag for the boot just in case I got separated from my travel companion. It was easy breezy but the personal bag size limits POST flair bag sizing scandal was a bit sketch and heavily enforced. So much that they are tagging carry on and personal bags. On the return from YYC to YYZ, I watched another patron with a ski bag and a standard boot bag (side hang mount with space for helmet, snow pants and snow layers), have his content ripped apart. Understand that if you are skiing, you will also be carrying long johns, extra layers, ski jacket (built with arm ventilation and snow skirt), snow pants (with vents potentially) and a person may have a conventional jacket depending time of year. While I didn't have issues, there is a severe inconsistency and I dunno if he just had a hard time because the patron was not familiar that you can't fit boots in some ski bag configurations. And while the website doesn't specifically say restrictions for ski related clothing- there shouldn't be much of a restriction. I should mention snowboarders have but pads, elbow pads, knee pads- and some pants are built in with the ppe. My travel companion got dinged for $100 just carrying a standard puma bag- usually around 6kg with a Mac book and some light clothes. IF HE DIDNT PAY THE $100 he would not be allowed to board the flight is what he shared with me. The competitor Air Canada was running flights around mid-$500 to $600 and with my branded credit card I get two checked bags. So $420 vs $600. I'm not sure it's extremely worth the hassle with the additional fear of being surcharged. Overall in 2026 the difference with handling is that flair offers a $60 credit if they are delayed up to one hour. YFK to YYC I found my wait time 50min, not enough to get a credit. I also found that each reservation was made separately and this resulted in randomized seating-some children separated from their kid. I also noticed a credit card charge applied on reservation- so debit saves you- but then you can't use the benefits for flight delays and travel interruption. The change fee was $190 for me to change my return fromYFK to YYZ, because change was within 7 days. Overall lots of anxiety travelling with strict personal bags. You sort of have to make sure your destination has washing ability because you're packing lighter. Overall travelling with a ski bag with boot bag or all in one roller is possible but I have overall anxiety. I certainly don't argue that my flight with ski gear was around $300 per person and I added a $190 change. If I used Air Canada, I would be charged similar unless it was a point redemption then I have 24-48 hours to refund the points and taxes. I should note that the flair website restricts one set of boot and ski per passenger while paying for checked baggage with air canada you can fill it with as much skis- so I usually throw all the skis in a standard roller and boots in a hard case luggage.

it was just great also its Canadian and WHY IS IT 2 STARS there was a screen and you dont have to…read morebring electronics to watch stuff but you do have to bring electronics to play games

We arrived late for our check-in, staff informed us immediately we would not catch our flight. Took…read moreus to find someone who could help, quickly and politely rebooked us for a later flight and completed our check-in. We messed up and they fixed it. Big thanks to the Air Canada staff at Edmonton airport.

No issues getting in our out, both flights to DEN were on time…read more Check in and gate agents were friendly. Gate areas were a little lacking however.

Very nice people and great service. The flight we were on was full so they didn't think they could…read morechange seats so my wife and I could sit together but they were able to change our connecting flight. (Tickets purchased separately so not sitting together either flight). When we got there to board he gave us tickets together. That was above and beyond and we really appreciated the quality service.