Trying to get a refund to a canceled reservation and it is falling on deaf ears can never talk to…read moreanyone and they don't answer correspondence

Beautiful landscape and surroundings. Friendly staff always willing to share a smile. Rooms are…read morebasic but very clean. We brought our two dogs and we were very comfortable with plenty of room. Easy in and out, no need to leave the grounds for a weekend, everything we needed was right there. The place was full but still quiet. We will be back.

If you are staying in the area, there aren't many choices, unless you look for a bnb. Wyndham needs…read moreto stop associating with these lower end chains. The staff are super nice. The breakfast is okay- full size portions and lots of choices. The rooms are so so. The location is safe without being spectacular. The Visitor's center is nearby. They can probably suggest another place to stay. The property is next to an Enterprise car rental. Walmart is a few miles away. Ruby Tuesday is close by.

One star is too high. When we entered the room the smell was so bad we could not stay in it for two…read moreminutes. I have asthma and chronic lung disease. I requested a refund because of my health concerns. They refused a refund. On a normal day it is $66 a night. I was graduating from Liberty University that weekend and they marked up the price to $270 a night. We lost over $800. We have called and emailed them to try and get some kind of refund. They are not returning our calls and not responding to our emails. Do not stay here. You can do so much better elsewhere.

We stayed at the Bedford Motel and it was so quaint! The owner was just a sweetheart and was very…read morehelpful in meeting our needs. The room was very clean. We would definitely stay there again! Great Price and Great Service!

Very outdated motel and extremely nasty owners. One star is…read morefar too much for water off for days and moved to a room with bed bugs. Couldn't stay whole stay because of bites, went up the road to finish the remainder of my stay at Days Inn. I am doing what the police advised and filing a major lawsuit. So thankful the lies are written by owner, and that they submitted a copy to bank as well.... Gotcha see you in court.... I have photos, bank statements, and witnesses.

Cute waterfront lodge. Nice clean rooms. Our room was a king room on second floor with balcony. I…read morereally liked the fact that there were 2 doors for our room. 1 in the back by the parking area for easy unloading luggage and another door in the front that takes you to the balcony overlooking the lake. This place is pretty laid back. Great place for a fishing trip or boating weekend. There is a boat dock right in front, along with some picnic tables and lounge chairs to enjoy the view. Rooms are cute and comfortably decorated. Mini frig and microwave. Bathroom was quite large, but vanity was way too small for any useful purpose than simply a sink. Also, beware of floor and shower area, as it can be quite slippery when wet. No hair dryers, so bring one if needed. The price was reasonable, but the view was priceless. Relaxing and cozy. We would stay here again if in the area.

Stopped here on our way home from South Carolina to do a quick look at Smith Mountain Lake. This…read moreplace has great views of the lake and lake access for boats. Seems to be a popular spot for fishermen. The room was a little small but looks like it had had a fairly recent update. It was clean except for one thing - an overly pervasive smell of cat pee in the room. There are feral cats everywhere (which wasn't a problem because I love cats) but how that smell got in the room I can only guess. The smell seemed to get stronger as the night went on. Not sure if other rooms have the same issue or we were just the lucky ones...

Had a nice four day stay here and everything from start to finish was top notch. First, the place…read moreis gorgeous and everything I saw was well maintained, even though the hotel is almost 150 years old. We stayed in a "spa" room and it was nice. It must have been updated recently and it came with an air purifier/white noise machine that kept the room fresh and made sleeping a joy. I have never slept better in a hotel! Staff was great...housekeeping, bar/restaurant staff, bell staff, valets...everyone was a true service professional. I loved the 1882 Bar and stopped there every night for a drink (see separate review). The convenience to downtown is also a plus. Although I did eat a couple of meals at the hotel, the skybridge to downtown makes access to more stores, restaurants and entertainment options very easy. Access from the highway is ridiculously simple and it's only 10 minutes to the airport. We will definitely stay here again.

Checked in for a 2 night stay. Seems like a really nice hotel but had a few issues that knocked…read morethem down Positives Room- rooms are nice, small but have a nice layout and pretty comfortable Food. Both restaurants are really good. Had breakfast, drinks and dinner and they all were enjoyed. Negative Parking. Parking is far from where you need to go, long walk to get to lobby. If it is raining plan on being soaked through. I suppose trying to get you to use the valet. Also, need to scan room key to leave, and when I did, the gate at the other exit opened? Had to back out and go through the whole thing again Train a train runs by the entrance to the hotel, seem to come by every 30 minutes at night, so enjoy that. Customer service. Not very accommodating or helpful. App says gym closed at 11:59, so had dinner, did some work then got to the gym around 945. About 10 or so came in and told me I had to go, gym closed at 10. Showed them the app but didn't care, said they were told it closed at 10 and showed me a sign on the door someone had taped there with hours from 6-10. Complained but essentially told me to go F myself. That doesn't happen at a 5 star hotel. Pretty expensive for a sub par experience. Look elsewhere

A charming spot - clean and comfortable. The owners are lovely and have thought of every detail…read more We've stayed here twice on road trips up the East Coast and will definitely be back. We highly recommend this hidden gem to others looking for a place to space in beautiful Floyd, VA.

I had a fantastic stay here during a VA Tech football game. I have always wanted to stay here. I…read moreused to be a frequent visitor of the Pine Tavern Restaurant and I'm sad to see that's no longer around. The room I reserved had two queen beds and a sitting area. There were some nice touches with the Beatles themed room. Nice amenities and lovely hardwood floors and a back porch area. The owner was so welcoming and allowed an early check-in so we could get to the game. He was pleasant to chat with and we can't wait to come again!! The rates were fair and and I plan to come back soon.

I was traveling to Hillsboro,KY from Richmond, VA and unfortunately got a late start. I got back on…read morethe interstate 64W after getting gas and my car was struck by a deer. I was shook up and heard the front wheel and fender making a terrible noise. I immediately pulled off the next exit and stopped at the Exxon and hubby said to find a hotel. Each search I did brought up high priced accommodations with poor reviews. Finally on YELP I found the Joyner Budget Motel. I called and a warm male voice answered assuring me of the safe location of his motel. Once I arrived and checked in I felt like I had just checked in with family! The room was close to my car, the office and it was exceptionally clean! I know I will sleep good tonight and take care of the damage issues in the morning. What a relief!!

Honestly, you know what you're getting by the name of this place. The thing that makes this 5 stars…read moreis all the owners. They are so kind, sweet, & they keep the place safe, clean, & tidy. I accidentally left something behind in the room after we'd left, and they were so sweet about sending it back to me. I ended up going back to pick it up - but the care they took after we'd already vacated our room was special - not every hotel owner would do that. Bottom line: If you need a roof over your head, a bed, and a shower for the night in the area, this has you covered. Nothing fancy - but you'll love the folks in charge here! Thanks for a memorable one-night stay!

We had a wonderful time at the Omni. It's a beautiful and well appointed property. We visited for…read moreNew Year's and attended their gala dinner, which was phenomenal. There are ample staff, and everyone was very friendly and attentive. We enjoyed everything we ate, from the quick serve breakfasts and sandwiches at Martha's cafe, to dinners at Woody's, the breakfast buffet, and the gala dinner. It was always easy to find something to eat or drink, with various levels of service/formality. The gym is well appointed, and we really enjoyed the outdoor pool and hot tub. The afternoon tea and cookies is very crowded, but fun. The evening movie was a fun activity, with popcorn and nice seating . One thing I really liked was the number of occupied public spaces. The lobby/foyer has live music in the evenings, occasional tea and coffee service, couches and fireplaces. The Christmas decorations were just gorgeous. We enjoyed walking around to see them all. We also really liked the vibes in the Presidential Lounge and had drinks there on several occasions, taking our time. We are not fancy people, and did find the hotel rather expensive, and definitely still felt nickeled and dimed at times. There is no included food/beverages, and only part of the complex is available/included in your cost. We were able to use part of the outdoor pool, and the indoor pool and fitness center. The mineral pools, onsite and off, are additional fees, as are all meals, most coffee, etc. Parking is not included, and is valet only. There are numerous daily activities, most of which are an additional charge. Many did look enjoyable, but we opted out of the $75 bourbon tasting and $75 yoga classes. When the Omni is on, they are ON, but, to my point above, once they start to miss, they just kind of shrug it off and the mistakes feel expensive. My date had bought me a massage, which came with a spa day pass, which is the only way to use the spa garden and on site springs. We didn't realize at first that I already had a day pass, so we went ahead and purchased one for him to enjoy the facilities as well. On our spa day, the hot water was out, which meant that a decent number of the indoor facilities were not enjoyable. There were no discounts or alternatives offered, just kind of - it's not working. We still had a very nice spa day, but would have enjoyed the indoor showers, and actually, showering off, in January, in cold water after using the mineral springs, was not fun. When we ordered room service, half of our order was forgotten, and again, we were presented with a brief apology and the full bill, even though it took an additional 20 minutes for the food to arrive and I had finished eating mine by then. The most stressful error was when the bell staff dropped the garment bag containing my black tie dress on the floor in the hall, and we found it there when we came back to the room! I was really upset about that, though we didn't call the desk as we were tired and I did have the dress in the end, but this could have ended quite differently. I will also say that the walls are PAPER thin. A rather loud family occupied the room next to us for part of our stay and we could hear EVERYTHING. The historic property is just lovely, and the service was really nice. If we were to return, we would likely stay for a shorter visit, but it was definitely worth a trip.

We went to the Omni this past weekend for an anniversary and thought it would be a romantic…read morelocation with the scenery and hot springs. Yet, we found that the hotel was significantly overpriced, poorly serviced, and much more geared towards kids than couples. The Service Nearly every interaction we had with the front desk felt like we were inconveniencing them. From the moment we walked in, my partner and I walked up to the front desk with two employees. The one briefly looked up at us and then returned to what she was doing. We stood there for a bit before I asked if there was someone who would be able to assist us for check-in. The next morning, we walked by and that same employee was leaning up against the wall staring up at the ceiling - it looked like she would rather be anywhere else than working at that front desk. It was not a helpful, four star experience in any way. The final straw for us was when we were checking out, and one of the Room Controllers (seems like a supervisor role) Patrick, was called over to try to help us with a question we had about a charge we saw on our bill. When asking if he could help us understand the activity fee listed that wasn't clear what it was connected to, he said he could look into it more but it would take over an hour to do. When we pushed if that was actually the case, he said "do you know how many people have stayed at this hotel over the past weekend," in reference to the number of tickets he would have to go through in order to answer our basic questions. Seems hard to believe a resort like this couldn't tell you what a charge on your bill is - and of course that wasn't the case. Turns out theres is a drop down that provides all the details. We weren't trying to nickel and dime here, just understand a charge that was not clearly tied to an activity. After he realized there was a drop-down and it would not take an hour to answer our question, he became significantly more friendly. Cleanliness Our room had stains on several surfaces, most noticeably on the pillows. The tub was also significantly rusted around the drain and there were two long hairs on the shower wall from previous guests that we found before using the shower. Food The food in Jefferson's was bad, especially at the price. I had eaten here before and did not remember it being so terrible. I would consider it the most overpriced meal we've had. We ordered an 8 oz steak, lobster tail, wedge salad, and spoon bread. The steak was 1) not 8 oz and 2) not cooked to order, the lobster was rubbery, the salad was soaked in dressing, and the bread brought with our meal appeared stale as if it had been sitting out for hours if not days. The Fees Everything includes an extra fee. We were fine with the cost of it, but the additional charges aren't an inconsequential amount and honestly it's clear that the fees are just a way to show a lower price when you're booking things. The one that really stood out to us was the spa "service fee" which was 22%, and which part of it went to the massage therapist - but the front desk at the spa couldn't tell us how much. We were told that this specifically was not a tip, and were expected to tip on top of the 22% fee. To make matters worse, our "50 minute massage" was not 50 minutes - we have texts we spent before and after the service from the room that shows it was closer to 45 minutes. To be clear, we were on time and completed the paperwork well before the start time - so it was not a matter of us being late to the appointment. Activities A quick note - our experience with all restaurant staff, interns, seasonal workers, and especially those leading activities was very good. Archery was fantastic, the hot springs were peaceful and unique, and the hike had a very knowledgeable guide. The guides for Archery (the intern from Virginia Tech and Ahmet) were incredibly helpful and friendly. Our activities were not without frustration though - when we showed up to our 9am archery reservation, we were met by the intern who said her boss was not here so we couldn't get into the building. So we stood out in the rain until management showed up to unlock the door. We would recommend part of our 20% activity fee on top of the cost of the activity go toward cutting an extra key so future guests don't have to wait in the rain.