Stayed in room 108 on 11-13-2021.  Check in easy. The clerk confirmed that our reserved room was…read moresmoking, so changed us to non. She also gave us a 1st floor doubles room no upcharge. Standard room. Fridge, microwave and coffee. Beds were comfortable. The shower had enough pressure.  I got an electrical shock switching the lamp off and reported this to the front desk in the morning. The night cost $70.93. Grade B Would stay again? Yes

The staff was very friendly. I felt welcomed and noticed every time I entered or exited the…read morebuilding. The room was comfortable and it was a beautiful setting. The only issue was being close to the HWY and a set of train tracks being a light sleeper I woke up often. They had a nice grab and go breakfast but what I was really missing was an alternative to orange juice- maybe offer Apple also? They provided hot water for the instant breakfast packets- but did not have tea bags. The biggest surprise was the hotel didn't have an elevator- if the desk person asks you if you are ok with a second floor room just know you will need to take the stairs- it was not explain to me before I was inside loaded with bags wandering around looking for the elevator.

Trying to get a refund to a canceled reservation and it is falling on deaf ears can never talk to…read moreanyone and they don't answer correspondence

Beautiful landscape and surroundings. Friendly staff always willing to share a smile. Rooms are…read morebasic but very clean. We brought our two dogs and we were very comfortable with plenty of room. Easy in and out, no need to leave the grounds for a weekend, everything we needed was right there. The place was full but still quiet. We will be back.

If you are staying in the area, there aren't many choices, unless you look for a bnb. Wyndham needs…read moreto stop associating with these lower end chains. The staff are super nice. The breakfast is okay- full size portions and lots of choices. The rooms are so so. The location is safe without being spectacular. The Visitor's center is nearby. They can probably suggest another place to stay. The property is next to an Enterprise car rental. Walmart is a few miles away. Ruby Tuesday is close by.

One star is too high. When we entered the room the smell was so bad we could not stay in it for two…read moreminutes. I have asthma and chronic lung disease. I requested a refund because of my health concerns. They refused a refund. On a normal day it is $66 a night. I was graduating from Liberty University that weekend and they marked up the price to $270 a night. We lost over $800. We have called and emailed them to try and get some kind of refund. They are not returning our calls and not responding to our emails. Do not stay here. You can do so much better elsewhere.

Cute waterfront lodge. Nice clean rooms. Our room was a king room on second floor with balcony. I…read morereally liked the fact that there were 2 doors for our room. 1 in the back by the parking area for easy unloading luggage and another door in the front that takes you to the balcony overlooking the lake. This place is pretty laid back. Great place for a fishing trip or boating weekend. There is a boat dock right in front, along with some picnic tables and lounge chairs to enjoy the view. Rooms are cute and comfortably decorated. Mini frig and microwave. Bathroom was quite large, but vanity was way too small for any useful purpose than simply a sink. Also, beware of floor and shower area, as it can be quite slippery when wet. No hair dryers, so bring one if needed. The price was reasonable, but the view was priceless. Relaxing and cozy. We would stay here again if in the area.

Stopped here on our way home from South Carolina to do a quick look at Smith Mountain Lake. This…read moreplace has great views of the lake and lake access for boats. Seems to be a popular spot for fishermen. The room was a little small but looks like it had had a fairly recent update. It was clean except for one thing - an overly pervasive smell of cat pee in the room. There are feral cats everywhere (which wasn't a problem because I love cats) but how that smell got in the room I can only guess. The smell seemed to get stronger as the night went on. Not sure if other rooms have the same issue or we were just the lucky ones...

Had a nice four day stay here and everything from start to finish was top notch. First, the place…read moreis gorgeous and everything I saw was well maintained, even though the hotel is almost 150 years old. We stayed in a "spa" room and it was nice. It must have been updated recently and it came with an air purifier/white noise machine that kept the room fresh and made sleeping a joy. I have never slept better in a hotel! Staff was great...housekeeping, bar/restaurant staff, bell staff, valets...everyone was a true service professional. I loved the 1882 Bar and stopped there every night for a drink (see separate review). The convenience to downtown is also a plus. Although I did eat a couple of meals at the hotel, the skybridge to downtown makes access to more stores, restaurants and entertainment options very easy. Access from the highway is ridiculously simple and it's only 10 minutes to the airport. We will definitely stay here again.

04.2026. Beautiful architecture on this hotel. It gives Victorian Sheraton vibes I was here…read morefor work but enjoyed my room to the fullest. They provided food and snacks for the conference and the snacks were the best , go figure.... I also used the spa while I was there and enjoyed the service. Part of my experience was temporarily dampened due to their bathroom and the lack of ventilation. I used it after someone and my time in there was not pleasant. I would suggest more ventilation.

I had a fantastic stay here during a VA Tech football game. I have always wanted to stay here. I…read moreused to be a frequent visitor of the Pine Tavern Restaurant and I'm sad to see that's no longer around. The room I reserved had two queen beds and a sitting area. There were some nice touches with the Beatles themed room. Nice amenities and lovely hardwood floors and a back porch area. The owner was so welcoming and allowed an early check-in so we could get to the game. He was pleasant to chat with and we can't wait to come again!! The rates were fair and and I plan to come back soon.

This little lodge is just plain adorable. Clean comfortable and well managed. Our room was perfect,…read morelarge bedroom with a king size bed and two chairs to sit and relax in. Second room has a small wet bar fridge microwave and coffee pot with another chair and high top table. Bathroom was clean and right and good water pressure in the shower. The owners are super responsive. We will absolutely stay here again next time we venture to Floyd for the weekend.

I was traveling to Hillsboro,KY from Richmond, VA and unfortunately got a late start. I got back on…read morethe interstate 64W after getting gas and my car was struck by a deer. I was shook up and heard the front wheel and fender making a terrible noise. I immediately pulled off the next exit and stopped at the Exxon and hubby said to find a hotel. Each search I did brought up high priced accommodations with poor reviews. Finally on YELP I found the Joyner Budget Motel. I called and a warm male voice answered assuring me of the safe location of his motel. Once I arrived and checked in I felt like I had just checked in with family! The room was close to my car, the office and it was exceptionally clean! I know I will sleep good tonight and take care of the damage issues in the morning. What a relief!!

Honestly, you know what you're getting by the name of this place. The thing that makes this 5 stars…read moreis all the owners. They are so kind, sweet, & they keep the place safe, clean, & tidy. I accidentally left something behind in the room after we'd left, and they were so sweet about sending it back to me. I ended up going back to pick it up - but the care they took after we'd already vacated our room was special - not every hotel owner would do that. Bottom line: If you need a roof over your head, a bed, and a shower for the night in the area, this has you covered. Nothing fancy - but you'll love the folks in charge here! Thanks for a memorable one-night stay!

We had a wonderful time at the Omni. It's a beautiful and well appointed property. We visited for…read moreNew Year's and attended their gala dinner, which was phenomenal. There are ample staff, and everyone was very friendly and attentive. We enjoyed everything we ate, from the quick serve breakfasts and sandwiches at Martha's cafe, to dinners at Woody's, the breakfast buffet, and the gala dinner. It was always easy to find something to eat or drink, with various levels of service/formality. The gym is well appointed, and we really enjoyed the outdoor pool and hot tub. The afternoon tea and cookies is very crowded, but fun. The evening movie was a fun activity, with popcorn and nice seating . One thing I really liked was the number of occupied public spaces. The lobby/foyer has live music in the evenings, occasional tea and coffee service, couches and fireplaces. The Christmas decorations were just gorgeous. We enjoyed walking around to see them all. We also really liked the vibes in the Presidential Lounge and had drinks there on several occasions, taking our time. We are not fancy people, and did find the hotel rather expensive, and definitely still felt nickeled and dimed at times. There is no included food/beverages, and only part of the complex is available/included in your cost. We were able to use part of the outdoor pool, and the indoor pool and fitness center. The mineral pools, onsite and off, are additional fees, as are all meals, most coffee, etc. Parking is not included, and is valet only. There are numerous daily activities, most of which are an additional charge. Many did look enjoyable, but we opted out of the $75 bourbon tasting and $75 yoga classes. When the Omni is on, they are ON, but, to my point above, once they start to miss, they just kind of shrug it off and the mistakes feel expensive. My date had bought me a massage, which came with a spa day pass, which is the only way to use the spa garden and on site springs. We didn't realize at first that I already had a day pass, so we went ahead and purchased one for him to enjoy the facilities as well. On our spa day, the hot water was out, which meant that a decent number of the indoor facilities were not enjoyable. There were no discounts or alternatives offered, just kind of - it's not working. We still had a very nice spa day, but would have enjoyed the indoor showers, and actually, showering off, in January, in cold water after using the mineral springs, was not fun. When we ordered room service, half of our order was forgotten, and again, we were presented with a brief apology and the full bill, even though it took an additional 20 minutes for the food to arrive and I had finished eating mine by then. The most stressful error was when the bell staff dropped the garment bag containing my black tie dress on the floor in the hall, and we found it there when we came back to the room! I was really upset about that, though we didn't call the desk as we were tired and I did have the dress in the end, but this could have ended quite differently. I will also say that the walls are PAPER thin. A rather loud family occupied the room next to us for part of our stay and we could hear EVERYTHING. The historic property is just lovely, and the service was really nice. If we were to return, we would likely stay for a shorter visit, but it was definitely worth a trip.

As a nearby local born and raised (Botetourt Co. hey), I remember driving past this beautiful…read moreresort and pressing my face to the windows to look on the school bus when we played Bath. Co. in volleyball. My husband wanted to come for a weekend getaway after Christmas and I was game. He's not from VA so I was looking forward to showing him around. I've visited for the day once almost 20 years ago and had lunch. This is a huge resort - and a lot of the amenities weren't really accessible to us that are outdoors - but, they did still have the heated outdoor and indoor spa pools open, ice skating, and some other things. My husband really wanted to try to ski or do snow tubing but none of that is open. The hotel was beautifully decorated for the Christmas holidays and they had trees everywhere - I probably saw over 25 trees and didn't even see them all - my baby girl loved exploring and running around the resort. They have a lot of activities throughout the day for children and families including evening entertainment in the lobby, children's activities, a photographer taking family portraits, game rooms, and multiple restaurants and shops. It is expensive to stay here - it's billed as a luxury resort - and it is beautiful, but it's in the actual middle of nowhere essentially and is a long drive on winding country roads. It's charming, but somewhat isolated and feels like a remnant of a bygone era. The spa building smelled awful, there was a lot of disarray there by the entrance, and the walkways and stairways aren't handicap/stroller accessible and several elevators weren't working making it difficult to navigate this huge resort easily/quickly to walk around with a stroller/toddler. Staff were hit or miss - staff at the restaurants were wonderful. Staff at reception and check-in were awful. We had communicated ahead of time that we had our baby and asked for early check-in and a crib/pack and play and both were confirmed. As we booked with our travel agent who gets perks with the hotel - early check-in was a part of our package anyway. We arrived around 4pm and our room was still no ready - we were placed in an area in the basement with no view and were not impressed at all. After my husband spoke to the front desk manager, we were moved to a different room with a gorgeous view and balcony. This room was spacious and much better. Still, they dropped the ball on several of the amenities we typically get through my agent (welcome letter, snack or amenities, breakfast, etc.). When we arrived the valet told my husband it was included with our stay at no charge, then my husband was charged $30 a day ($90) for our stay and was upset at checkout about being misled. It was a fun weekend but felt overpriced and the hotel needs some TLC in certain areas. I'm sure upkeep and maintenance is astronomical here, but the spa area was gross and the elevators and walking access are a huge issue.