The virtual check out kiosk is impersonal and not very effective. Really, you can't have somebody at the desk? He couldn't find me in the system, so I left my key on the counter and left. Also the guy cleaning rooms asked me three times if I was leaving yet. Room was awesome, service not so much. read more

We left a day early to avoid a blizzard coming into our home state. I checked with the night clerk the before for early checkout and she told me they would take care of it in the morning. We received a hassle but one lady said she would take care of it. We checked out at 9:00 am. We then received a phone call saying they still had to charge us for the night because it wasn't 24 hours in advance. The website says cancellations until 4:00 pm the day of the stay. We're currently talking to Wyndom and our Visa card people to get the extra night taken off. These people are crooked, trying to run a scam. We'll never stay here again. The room itself was fairly clean but the windows looked like they hadn't been cleaned in weeks read more

Some of these reviews must be fake. The room smelled like wet towels, there were signs of disrepair everywhere (moldy caulking, dings on the doors, loose outlets), and breakfast was a joke. We ended up not eating anything in favor of stopping at a gas station somewhere. As far as positive comments, the staff seemed friendly, the bed was firm but reasonably comfortable, and there are lots of restaurant choices within walking distance. read more

After decades of business travel on the company time, in posh hotels where your every single whim is attended to, I'm happy these days to mostly stay in 'value priced' motels. Generally franchisees, locally owned, and adequate for as little time as I will be in attendance. Super 8 is in the top 5 of the segment, overall I find them mostly well maintained, mostly well furnished and mostly up to date. I do have two things I take exception to. While I laud the development of the complimentary breakfast in motels, Super 8 is on the more modest end. No meat, no eggs. They have the ubiquitous Golden Malted waffles (these guys must have made a bucket load of $$$). juice, fruit, yogurt, bread, cereal. Adequate. Yeah, I know, I'm fussy. Second, and most importantly? No matter how many websites with the identical rates you show the front desk when you are checking in - they are going to have some excuse or another to charge you more, and they know you're beat from being on the road and odds are good you're going to suck it up and pay it. This month in Mount Vernon, Illinois, and Sikeston, Missouri, in both cases the demanded rate was $30 north of the published rate on hand. Wyndham? You need to sort that out. And amp up breakfast. Other than that? No complaints. (Tho I am old enough to remember that the rooms used to be $8.88). read more

This hotel surpassed our expectations! The beds were comfortable. The room was immaculately clean. The hotel was quiet... No road noise there weren't many guests, so it was quite from that perspective as well. The room was dark and the continental breakfast was very good. The price was more than fair and it is truly pet friendly. The cost for our dog was an additional $25 fee. Well worth the cost! Make sure you eat at the agave restaurant if you stay at this hotel, it is within walking distanceand the service is excellent. We had a waiter named Israel. The food was some of the best Mexican I've ever had. We are from Michigan traveling to California. Happy trails. read more

I will never use this motel again, and I visit southern IL frequently. The contactless check-in is unacceptable. Had I known that you must scan your ID and credit card into a kiosk I would never have booked here; I paid in advance so couldn't cancel. The day after my credit card info was stolen, which is very coincidental timing. The room was clean but the air was dense and I woke up with a migraine. I then noticed mold growing on the Bible on the nightstand. In sum: moldy rooms in a motel that requires you scan your ID and credit card into a kiosk with unknown origin. read more

We were traveling home from Florida-- this was perfect accommodations for what we were looking for : budget clean felt safe quiet -- all that we needed to get a good nights rest, showered and ready for another long day of driving It's a super 8! It's not a Hilton or Ramada -- if that's what we wanted we would have stayed at one -- this is budget friendly and clean if your particular about having a memory foam bed - again it's super 8! We had a king bed - would have preferred a couple more pillows and I'm sure they could have accommodated but we were exhausted n just ready to rest !! The only negative was that for a very chilly 38°evening the room was very warm but the AC worked great to cool it down ! We had room on the top floor and at the end so was located very close to the back entrance and stair way. - no elevator I had read other reviews and we still gave this super 8 a try - and would stay here again We didn't have any complimentary breakfast so I'm not sure how that was ! read more

Disgusting! It stinks, the carpet was damp! And there was a dirty sock in my room. Awful.

Spent a Friday night here and checked in late around 10pm, as we were sleeping for just a few hours before getting back on the road. We woke up to what we thought was a bed bug walking down the wall, only to look closer at what we discovered to be a baby roach. When we pulled some of the furnishings away from the walls that's when we discovered that the room had not been touched but merely dusted over on just the things that are in plain sight to a typical customer. Words can not describe to you in my post the amount of different customers (left overs) in which we discovered all thanks to the roach that made us dig deeper. #Yuck #DontWasteYourMoney P.S - left management a contact card asking to please reach out to us about the issue in which we came across. He was to be in at 1pm and it is now 8:40pm. No call. Customers are not cared for or listened to, if that helps you decide where to stay next. Good luck. read more

Okay Super 8 Stayed in a double room on the 3rd floor paid a little over $50 Was my fault when I called to ask if they still had double rooms open that I didn't ask if they were non smoking rooms - they were not - I keep forgetting hotels still cater to the lung cancer crowd It was a little hard to get to sleep with the lingering smoky, nauseating smell, but we all took allergy medication before bed and that kept us all from having nasal and respiritory fits They had the continental breakfast but had nowhere but tiny barely 2 seater tables to eat at so we went to the place next door read more

CHEAP, but you get what you pay for. Check in was a slow experience (I believe the person checking me in was a trainee), and then my key card still didn't work. The room was fine. It's old, not updated at all, and service is mediocre at best. But for a $50 room, it was about what I was expecting - but I certainly wouldn't recommend it to anyone. read more

For the price, i got what i paid for. Service was good and very friendly. When it comes to the room, we were on the first floor which was technically the basement which had poor ventilation. The room was ok but the humidity was horrible, the tub was dirty and and super small (I was eye level with the shower head). The breakfast was super basic The plus side is that it's in a great area. Lots of restaurants with Walmart and Kroger nearby. Yes the shower was small but the water was super hot. I feel if they do a little remodeling and work on the basement ventilation it will be 100X better read more

I'd give no stars if it was an option. I travel A LOT for work (about 50 hotels in three months) and this was by far the WORST experience I have ever had. The staff apparently thinks it is appropriate to use te lobby as an after or before shift hang out where they drink, loudly curse and openly say they "don't give a shit if guests hear them". Did I mention they pointed and laughed at us watching us struggle to carry our heavy suitcase up the stairs? Or that they commented that a group of three "hot girls" were to be the only guests at the hotel that evening so a male working asked what room so he could "get them"? Nice. Also received major attitude for wanting to check out apparently we were cutting in on their social hour. Absolute trash hanging out around the hotel outside barefoot with bud lite in hand harassing us as we came and went. Rooms were absolutely FILTHY dirty and TINY. bandaid, dust, and grime in the bathroom. If I didn't have to stay there based on my companies accommodations I would have looked up a different place to stay. DO NOT STAY HERE! read more

This place was a complete BUST! As my friend put it, this hotel was "sneaky dirty." At first glance, the rooms look relatively clean, but upon further inspection, they are repulsive... DO NOT walk around barefoot, that is unless you enjoy your feet looking dirty and grimy. Waking up with itchy eyes is always fun! It must be the lovely layer of dust and grime coating virtually everything in the room. And heaven help you if you move the mattress on its "floor support" to find the stray hairs & crap lurking beneath... Now who doesn't enjoy finding the surprise bandaid on the bathroom floor?! Points for the attentive cleaning staff! The bathroom could've moonlit as a crackden. The floor was also, yes you guessed it, grimy & sticky, and there isn't enough booze to help me forget that shower floor... Speaking of attentive and friendly staff...DO NOT LOOK FOR THEM HERE. These were the rudest, most inconsiderate individuals we've ever come across in our travels (and as touring actors, that's a lot). The amount of foul language and abhorrent commentary thrown around in front of my female counterparts was disgusting. I mean, I too love to hang around in my place of business and eat up all the breakfast food... And so, in conclusion, therefore, in summary, AVOID THIS PLACE LIKE THE PLAGUE. It should be condemned and its employees imprisoned. Thank you. read more

Alright, this is my second time in Mt. Vernon and my second stay at the Super 8. I booked this hotel on Hotwire for $58. I know I over paid for the hotel but what's done is done. The free breakfast leaves alot to be desired. I decided the investment in a box of cereal, several pieces of fruit, and yogurt from Kroger next door was a better bet. The room was semi clean (the carpet feels a little sticky, the bathroom floor is in desperate need of a deep clean, and there are cigarette burns in the counter tops)and came with a micro fridge and microwave. Handy for heating up left overs and storing my breakfast food. The biggest reason for the two star rating is a I feel like I over paid. $50 or under seems like a far more reasonable price for the quality for the room and the extras they provide. On an upside I really enjoy that they have free wireless internet in their rooms. read more

Totally adequate hotel. Not fancy but clean, and our bathroom had been redone sometime in the last few years. Our non-smoking king room had no trace of smoke smell, which was a nice change from Super 8 hotels I'd stayed at previously. The first floor is partially below-grade, giving you a pavement-level view of the parking lot, which is just fine because I can't imagine the 2nd- or 3rd-floor views are much to write home about. Anyway, I'd stay here again because it's fine and comparatively well-priced. I didn't try the free breakfast but I saw that they have a waffle iron, which is a plus. The front desk staff was very friendly and was happy to ring my room, 1950s style, when my grandpa came to call. (This was perfect because my grandpa is very 1950s style.) Side note: Hotels in this town are expensive! I mean, I expect to pay $70+ for a decent room outside a major city, but this is a Super 8 in a town of 16,000 with 14 major hotels! The more upscale places were well over $100 a night, which just seems insane to me. I mean, I'm in town visiting family - what are all these thousands of well-heeled travelers doing here? I don't get it. read more

Staying for the night while I drive through. Place looks okay at first glance. Checked into my room and not so good. Floor looks like it hasn't been vacuumed in a while. Rooms smells musty, but most hotel rooms do. The bathroom had water, at least I hope it was water on the floor. Wiped it up with one of the towels and the towel was black, which means they don't mop the floor. The bath tub had had hair in it and looked very dirty. I won't be showering here tonight. I think I'll be trying one of the other hotels on my next trip out this way. read more

This place is very good place for any road warrior. I was on my back from a fishing trip in Florida and this was a good loction to stop. The hotel is lower in cost than the areas other hotels, but it was a very good stay here. I always check the bedding for any bugs and this place has additional covers over the mattress to protect from bugs. I will be staying here again on future trips through the area and try the Mexican eatery nearby, Agave, it rocks. The staff at check in was very nice, Rebecca, she helped a lot. The staff at check was grumpy and not much to talk about/with. read more

Got a room on the first floor. $59 for a Friday night on Labor Day weekend. Carpet needs cleaning. Freshly painted, and bathroom is clean. One cigarette burn and a couple of cracks around the drain of the sink... but they are old and not gross, though! The bed linens were very clean and the bed was fine over all, though just two flat pillows for both of us. The room had good a/c, an iron, ironing board, 6 hangers on rods (not in a closet, but next to the bed, which was fine), a coffee maker, fridge, microwave, tv, desk, dresser, one bedside table, and a safe. I will say, this is very sufficient and an o.k. price. Suggestion for folks: bring your own pillow. read more

Not a pleasant experience to say the least. The room smelled like there was a chain smoker in it at some time, but since we needed 3 rooms and there were only 3 left I had no other options. If it weren't a smoker I don't want to know what caused the smell. The check in was quick enough but only the bare minimum of politeness. The relatively low price is the only thing that got it to up to 2 stars. read more

If you're pulling something that can't be backed up into a space, forget coming here. Bigger parking is needed so you can pull through. I had a pickup ith a tow dolly with a car hooked on it. With the twist plate, it's very difficult to back these. The room seemed adequately furnished with a frig & microwave, hairdryer, and good hot water. They were a bit scroogy with towels -- 3 people=3 towels. I'll look for a place with better parking next time! read more

The three star rating is generous, but it's my fault as well. We rolled into town, with an unexpected stop. The only room available was the smokers suite for $100. Other hotels in the area prior to the Super 8 were worse: Our first option was AT ANOTHER HOTEL a $250 jacuzzi suite from a hotel down the street, or some other joint where the owners played Rate Wheel-of-Fortune when I asked for a room for the night. $79, no $89 with a pet, no..Manager's Special $85...but we'll waive the fee....$65......UGH!!! At least this place was straight-forward on the price and we needed some sleep. The room was outdated and stunk. We had to spray Lysol around the room to be able to sleep. The room was big, but all the furniture was outdated and just didn't feel cozy. I share the blame for this review. But, the hotel could have been in better shape. The furniture, the bedding, the arrangement in the room...even with the smell....there are things that could've been better. Especially for this being a "Suite." Next time I'll make reservations...but it wont be here. A good place for a quick turnaround for someone with a pet, but nothing more. read more

Could have been worse. I had 2 pets and they put me in an end room. The hallway stinks but the room was fine. There were grassy areas for the dogs to go outside. The breakfast was basic...juice, bagels, etc.. There was parking for my UHaul which is a plus since that has been difficult at other Super 8's read more

Obviously we only saw one room but it had been recently updated with new paint, carpet, tv, etc. Also room was very clean. I'm guessing either the ownership recently changed or the mothership decreed a facelift was in order. Our experience was all positive. read more

I was very pleased with this budget-priced motel. The room was clean, comfortable, and quiet. Check in and out was easy. The only disappointment was the breakfast. There was no protein at all on the menu. That knocked it down to three stars. Otherwise, a pleasant place for a quick overnight I'll stay again of I'm passing through. read more

My family and I had a wonderful experience while staying here. Staff was very friendly and the rooms were cleaned very well . I will definitely stay at this hotel with my family again. read more

First impression driving in was that it looked sketchy. We parked in the most well-lit spot by the front door hoping that would be safest. The girl who checked us in was friendly but told me that my reservation had been cancelled because the payment method was declined, which I was never notified of. Luckily they still had available rooms and she was able to check me in as a walk-in. We were placed on the 2nd floor, where a large group of people were hanging out in the hallway throughout the night. The room and bedding smelled bad. The air conditioner was SO loud that we preferred not to use it and deal with the humidity and heat. But we still had to deal with the sounds of the highway traffic, thumping footsteps of the neighbors, slamming doors and loud music with the paper thin walls. We brought our dog because they're advertised as dog-friendly but he was woken up so many times because of the noise. The breakfast included the cheapest possible food options and watery coffee. Long story short we won't be returning and do not recommend it. Better to pay a little more to actually get some sleep and feel clean. read more

The linens were clean. The rooms looked clean at first but the bathroom floor was sticky and there was leftover pee around the floor. My coworkers floor was filthy and they found a used bandaid in the bathroom The hotel staff just hangs out and chain smokes outside with their friends. They ate the breakfast food and took over the tables in the very small breakfast area. Our key cards were deactivated so we all went back to the front desk. The hotel staff just hang out and swear in the lobby in front of guests. Lauryl was trying to do work and they were swearing and throwing around the C word. When one of them said "there's a girl here" one of the girls said "sorry bout it." Three staff members laughed at me as I tried to bring my bag down the stairs. Breakfast was yogurt, cereal, and rotten fruit. I didn't have anywhere to sit at breakfast because the hotel staff took up the tables. Had to ask for utensils. The staff was talking about how there were only three girls staying there that night. One of the staff members with an unbuttoned shirt asked "well what rooms are they in?" And the girl asked "why you gonna go get em?" Then he went on to talk about getting the phone numbers of guests in the past. This comment was made on our check out morning otherwise I would have thought about asking for another hotel. Did not feel comfortable there and I would recommend finding another hotel that doesn't have staff members making inappropriate and rapey comments. People were out in the parking lot revving their engines, chain smoking, and talking loudly at all hours. I'm glad my a/c unit was so loud because it cut down on some of the commentary from outside. Just a big hangout for the staff and their friends. read more

AWFUL!!!! We checked in an found a desk clerk that was unfriendly and unhelpful. We rented 2 rooms & one of the rooms had a king bed and the sheets had NOT been changed. There was a crusty BODY FLUID stain and other signs the sheets were not changed. She handed us sheets and instructed us to change the sheets are accept a different kind of room. We were given the wrong sheets. Went to the desk again and she forgot part of the sheets. She said she could not go into the room because it wasnt allowed.Switched rooms. Other room had an air conditioner that did not work. She said she could come take a look at it. . I was shocked because she said she was not allowed to go into a room. We just slept with the window open but we had to close the curtain to block city lights from coming inThe internet was down. No compensation for and of the problems. I went to see the new desk clerk in the morning and she was just as rude. The ROOM WAS DIRTY. It was awful. Also the first floor is below ground level and they contained a bag that extracts water from the air. read more