I won a weekend getaway at Four Seasons from Dallas Observer (thanks!) and it was really wonderful…read more I was treated fabulously and everything was perfect. Food was delicious and the spa was clean and welcoming. The only thing I had the tiniest issue with was that they charge for wireless internet. Kind of chintzy and cheap for such an upscale hotel. Just a thought.

Although this is a new hotel and in great condition, it is one of the worst hotels I have stayed in…read morein years. I travel weekly for work and the people that work here are some of the rudest I have come across. There was 1 lady that worked on the night of 5/7/25 that was friendly, but everyone else during my stay was unnecessarily rude. Some I witnessed being rude to other guests. I landed in Harlingen, exhausted and went to the hotel before check in to see if they had a room ready. If not, I would have just worked in the main area. I was given attitude from the moment I walked in. I explained that I knew it was before the official check in but just wanted to see if they had any rooms ready. At 1st the lady kept looking at papers and ignored me. After several minutes standing there I finally asked if she had a room or not. She then got me checked in. I did not receive a bottle of water or anything at check in as I usually do. I don't have them clean my room so I often need refills of stuff. Anytime I asked for something like a towel or toilet paper I had to explain I did not need my room cleaned, just a refill. The breakfast ladies like to sit or stand by the trash cans and gossip with the morning front desk lady. At 7:30 in the morning, nothing is refilled and when a child made a mess they made no effort to clean it. One breakfast lady likes to order the other around very rudely as well. Not sure why there are 2 at this hotel when 1 does nothing but sit and gossip. It's extremely unprofessional to see and hear them when trying to get and eat breakfast. I ended up taking it back to my room when I saw them there. At one point when I was asking for a washcloth another guest was asking for a bottle of water that she should have gotten at check in. The lady looked her up and told her she wasn't platinum level so she could not get one. There was definitely a better way to handle that. There were multiple people in the lobby and I felt bad for her. Another guest and I looked at each other with understanding that it was wrong. Too much to talk about so I will end here. If you like being treated like crap, this is the place for you.

Excellent hotel in the Harlingen region. Has four floors. Plenty of parking spots available…read more Access the hotel off the feeder of the highway (my GPS apps kept trying to come in from an inaccessible backroad). Rooms were spacious, nice, and modern. Large flat screen TV in all the rooms. I got a room with only a standup shower but comfortably could fit two people. Complimentary breakfast Monday through Friday from 6am-9am and Saturday and Sunday 630am-930am. Has the usual things such as eggs, potatoes, self-made waffles, yogurt, toast/bagels, and juices. Free WiFi that was good speed throughout the facility. Pool is supposedly heated, but it was still really cold and we had to leave within a few minutes of being in the water.

This hotel is absolutely the best hands down!!! It's not fancy but is definitely nice and well…read morekept. They take pride in this hotel. Mr Ruben is amazing! You can tell how much he cares. The front office girls from Linda (office mgr) and the rest of the office girls and guys are absolutely the best! We've stayed in other Holiday Inns and they were not as nice or friendly, and definitely subpar. The breakfast is amazing and lots of choices. Another perk....South Padre Island is like 45 - 1 hr away.

Very nice hotel! Beds are super comfortable and rooms have fridge and microwave. Self serve free…read morebreakfast has a lot of great options. Also just down road from border. Staff is amazing. Every time we leave we feel like we are leaving a friends house. They are the reason we always stay here when in the Valley. Brian Hiner

I had an extremely disappointing experience at Embassy Suites by Hilton McAllen Convention Center,…read moreand I would strongly advise others to avoid this location. Upon check-in, it was immediately clear that the room had not been properly cleaned. The bathroom was in poor condition, and to make matters worse, the shower drain was clogged, making it unpleasant and inconvenient to use. Later during our stay, after attending the evening reception, my family and I attempted to enjoy the pool and hot tub--one of the main amenities advertised. Unfortunately, both the pool and hot tub had vomit in them, making them completely unusable. This was not only disgusting but unacceptable for a hotel charging over $200 per night. What made the situation even worse was the complete lack of customer service and follow-up. I attempted multiple times to reach management, leaving my name and number with the front desk, but received no response for over two weeks. When I finally spoke with the manager, Edward Hernandez, the situation was handled very poorly. He stated that nothing could be done unless I had photo evidence of the vomit in the pool--an unreasonable expectation--and offered no compensation, refund, or even loyalty points. For the price paid, this experience was completely unacceptable. The hotel is poorly maintained, and the customer service is even worse. I have stayed at many Embassy Suites locations across the U.S., and this was by far the worst experience I've ever had. DO NOT STAY HERE. AVOID THIS DIRTY, POORLY KEPT HOTEL AT ALL COSTS.

Hello Management of Embassy Suites, Please note that I was…read morereferred here by Miss Ivania (Front Desk Associate)! I previously would go to Aloft by Marriott; but because of Ivania's professionalism & recommendations when I saw her at the other Property - Ivanis is the reason why I changed Hotels while here on business in McAllen, TX. Ivania is truly a delight fresh breath of air as a welcome site when checking in at the Hotel. She is very resourceful on what the Embassy Suites can offer & that is greatly appreciated‼ And I know a good Associate when I encounter one! Thanks for bringing Ivania to your Team. Your valued Diamond for Life Member, C.C. Clifton from Los Angeles, CA

Amazing! Old hotel, but fully renovated, clean and fun. Top shelf staff. Great food. Live music in…read morethe lounge several nights a week

Love this cute and friendly and clean Motel. we will stay here every single time we come to the…read morevalley!!! Great price great breakfast you can't beat the price

I can go on and on but here we go. 1. When we first got…read morethere we had a front desk employee his name was William. (We got there Friday afternoon) His customer service wasn't the best but anyway moving on to the room we get to the room and turn on the AC (yes I know you need to give it time for the room to get cold) but after a couple of minutes of turning it on there was a lot of HEAT coming from the actual ac unit and smelled like something was burning! Me having 3 kids did not want them to smell that burning smell so i called William at the front desk and he told me he was going to switch me rooms. I turned off the ac and went downstairs. William then switched me to another room Right Next Door to the room that smelt like burn. 2. The new room was very poorly kept. The chair was broken. The ac was broken. There were black marks on the walls. After constantly fiddling with the ac it worked but at this point my kids were tired and ready to take a nap. So we stayed there. 3. Saturday; BOTH elevators were broken!!! This was just the icing on the cake for me. The elevator on the left was broken when we got there but the one on the right broke apparently Saturday and everytime we had to go to our room we had to go to the third floor with 3 kids. One is an infant so of course we had to go up the stairs carrying her! Keep in mind it's sooo hot outside and there NO AC IN THE STAIRWELL!!! 4. Finally, Sunday I was ready to leave this hotel! When checking out I showed all pictures to Marcelino (new front desk) (his attitude was much more empathetic and sweet) I always take pictures of things that were broken/wrong with the room the day I go to it. And he had no words for why the room was so poorly kept. Yes bed was comfy, location was the only good thing about this hotel but tbh I rather drive all over town to get to the mall or anything than to stay here again. The amount I paid is ridiculous due to the conditions of this whole hotel! Never have I been to a la Quinta with these poor conditions .

We stayed at this Hotel last week. Making the reservation was very easy and the rate was…read morereasonable. But part of the reason we chose this one was because they allow our feathered family member. The staff is pleasant and helpful. Water pressure and the temperature of the hot water was not very good. I could not tell if the hotel is new or being remodeled outside, but I think it is older with weak water pressure. Our room came attended by a gecko that hid in the air conditioning unit but the gecko did not bother us, nor did we bother it. The room was extremely clean, and as I said before the staff has outstanding customer service skills. We would probably stay here again just based on how welcome we felt.

Pretty hotel for the price…read more The beds were really comfy. The room was clean. I do remember the AC being super cold and the bed was comfy! The shower was hot and had good pressure. Overall for the value I felt like I got a great deal. Next time I am bear the border I would definitely consider staying here again. I found them on hot wire and got a pretty good price. You are close to several restaurants. You are also pretty close to the border in case you are in town for business. There is this really good taco spot near by called Ultimo Taco. First time staying at a stay bridge and I was happy. The work area for your laptop is nice. Good job stay bridge. I'll be back. Also they offer a free breakfast too. Which is nice. I didn't get it though. Next time I will.

Customer Service- 5 Stars everyone we encountered were great. One of our room keys didn't work,was…read morefixed immediately. We couldn't get the tv to work due to wrong settings or something but guy came and fixed it immediately. They ran out of plates/silverware for Breakfast,the lady brought out more fast. Room 2 stars: whoever designed the bathroom put the toilet and door so close they almost hit each other. If your fat,definitely wont work. Cleaniness of Hotel-5 Stars Cleaniness of room: 1 Star,there was hair in the tub and on the floor,bathroom floor was dirty, coffee package was open,kitchen was dirty. Room was not fully cleaned daily,towels,changed,bed made, floor was still dirty. Overall: I recommend if the cleaning staff would clean the rooms better. Breakfast Area,was clean with a variety of cold/hot items. Customer Service alone would make me consider returning.

Stayed for 2 weeks due to house remodeling I felt right at home didn't wanna leave great place…read morerestaurants right across the street walking distance shopping center block away and great housekeeping staff n lobby Highly recommended thanks you for everything will be back.