Overall not a bad hotel, has a nice pool and most of the staff is great (J-Rock is AMAZING) but we…read morehave had a few issues but they seem to have been handled.

Place is not as clean as you would expect with COVID going around. Pictures will also be sent to…read morethe higher ups at the corporate office.

I stayed here for a business trip and the room was cozy and clean. The staff were wonderful and…read morevery helpful when asking for recommendation. It was a huge plus with how quiet the hotel was. Made my trip so much more enjoyable.

This has been a very good stay. I'm told this was another hotel, and with the new brand a massive…read morefacelift was performed, including adding the upper floors. Let me say that I'm no stranger to the Holiday Inn Express...and this one is remarkable. My room was warm & inviting, very nice amenities...pool/spa, exercise room...front desk was pleasant...and breakfast in the morning was flawless. The contractor is still finishing up his work, and while the landscaping isn't in yet, the temporary asphalt parking lot is good and striped...the final asphalt course isn't layed yet. All in all, this is one dynamite hotel.

What a wonderful surprise. This new hotel is lovely with local touches in the art work and…read moredesign. Beds were comfy. Room was super clean. All hotel staff were exceptionally friendly and helpful. As a bonus we had a nice view of the lake.

Excellent experience. I highly recommend this hotel. Very clean with friendly and helpful staff…read more The location is great, walk to local restaurants or pack a picnic and sit by the beautiful lake. Swim in the summer or ice fish in the winter. The staff at the hotel welcomed our two small dogs and even left treats for them. My whole family felt pampered!

Extremely rude front desk person. Wouldn't let my boyfriend check in at 5am when he arrived because…read moretheir card system was broken and he wouldn't even let my boyfriend pay the deposit in cash. So he kicked him out on the street at 5am when he just drove 2hrs and flew 3 hrs. Extremely sketchy front desk person.

If you want a healthy dose of small-town racism and prejudice, by all means, stay here…read more I booked two nights for two adults at this hotel through Priceline and checked-in alone, without issue. I -- a white male -- was in town to keep my partner -- a younger black female -- company while she worked a remote, short-term gig there, and I'd work remotely during the business day. After work, we'd grab dinner and drinks out and then hang out at the hotel, getting to sleep relatively early since she started work early each morning. We were quiet, kept to ourselves and caused zero issues. We decided I should stay an extra night, so I extended our stay through Priceline. That morning, I went to the front desk to see if we could stay in the same room and was told our room was taken and we would have to change rooms. But then, the man at the front desk said he had a question for me and asked, "Who is that young woman staying with you?" I was taken aback but answered, "That's my girlfriend. She's in town working this week and I'm visiting her." He said, "Well, girlfriend or not, we think something fishy is going on and are choosing to refuse you service. I'm canceling your reservation and you can take up the refund with priceline." At this point, I'm shocked. I said, "Okay, then," and went to the room and quickly packed our things up and took them to the car before returning to the front desk with the key card. While there I said to the same man, "I'd like to understand exactly what you're referring to when you say 'something fishy' is going on?" He completely sidestepped the question, tried to blame the decision on a night auditor, then told me the whole family decided to refuse us business and as a family business, they could refuse anyone they wanted. I left. A little later, I called Priceline for a refund, and while on the phone they said they had to call the hotel and verify what had happened. They owned up to nothing and claimed instead that I had canceled the reservation. I don't usually post reviews, but what happened here cannot go unmentioned. Avoid giving any business to this family and do yourself a favor and book a nicer hotel.

Check in experience was sub par. He was not excited to see us. Our stay was definitely not worth…read morethe money in Willmar, MN. Stayed in a Country Inn in Brainerd for about $70/night less. Asked for a discount for rewards member and said no. Was not treated like a rewards member. Will think again before booking again.

I spent two week nights here on business in December. The hotel was clean, cozy and quiet. I woke…read moreup feeling refreshed and excited to enjoy the complementary hot breakfast. At breakfast they offered two different hot items, make-your-own waffles, and a variety of cold breakfast items. And if you have some time to relax in the morning, they offer complementary daily newspapers in the lobby (USA Today, etc). I would stay here again.

My wife and I recently stayed at the Northern Inn and found the accommodations and staff to be…read moreextremely welcoming and first class. And at an extremely fair price considering that it's right across the street from Green Lake and within walking distance of every little shop and restaurant in town. If you're looking for a fun getaway just two hours west of the cities, this is the place to stay.

This hotel was right by the lake in a beautiful town and we were so excited to get a last minute…read moreplace to stay that even offered a jacuzzi in the suite. However, we paid a lot of money for this suite, so we were quite surprised when walking in, as the only nice thing about this room was the said jacuzzi. Definitely was not the worst hotel i've stayed, just was not necessarily worth the amount we paid.

A disappointment ... never again…read more We have trusted and used AmericInn in several areas over the years, so had no qualms about taking a night at the Willmar site. This place does not live up to what we have come to expect from Americinn. The greatest hits: the room given us at the desk had not been serviced from the night before, dried up/desicated fruit in the bowl at breakfast, no coffee (none) at breakfast, juice machine dispensed water. The lobby and hallways were not air-conditioned when we got here yesterday - they were hot and uncomfortable. If we had planned to stay for more than one night we would be heading to any other local hotel right now. This was a bummer.

The best place to stay at the workers are so nice (Nick) The…read moreworker played knee hockey with us and had a blast I would definitely stay here again

Two stars. It's cheap-one star; living area was okay-one star. Otherwise, bathroom was filthy with…read moremold in the shower; whole unit was in need of repairs.

Decent prices, Wifi here is a joke doesn't reach it in all rooms and they tell you it's cause of…read morethe weather even on good days!

!!! STAY AWAY AT ALL COSTS !!! I normally would never leave…read morea bad review on a place like this because I understand that you get what you pay for. Well, even though it was cheap. It was CHEAP in every sense of the word. The bed was broken down to the point it should have been thrown away years ago. The smell was just horrific, that may have been because I was right next door to the owner and it smelled of curry. About the owner, this is the only reason I decided to leave a bad review. This owner has absolutely no business owning a business. He is without doubt the absolute rudest man I've met in many many years. He knocks on your door and tells you to shut off the A/C because it's not that hot outside. He actually went through my stuff and admitted it, saying he wanted to make sure I didn't have drugs there. I had a co-worker meet me in the parking lot there after work one evening so we could go get a drink and he came out and said no company and said that person either had to pay or leave. He tells everyone up front absolutely no refunds, and then tries to run you off just to keep the weeks rent. It's a scam. !!! STAY AWAY AT ALL COSTS !!!

Business looks abandoned and some guy I assume is the owner pulled up when walking across the…read moreparking lot and said it's private property get off.

Well maintained & super clean. Pricing is great for vacationers. And the location is awesome!read more

This was the third time we stayed at SureStay Best Western, Spicer, Mn. Our prior experiences were…read morevery good, hence, the reason we chose it again this third time. This experience was not as great. I made our reservation on line and was pleased with the pricing, as I received our confirmation receipt. When we arrived at the hotel we were given room 102. We proceeded to the room and the door lock did not work with our key (the light would turn green but the handle did not work). We went back to Rosie to let her know and she looked in the system to find a new room. When she found us a new room we asked what the price difference would be and she said the computer was not reflecting a difference. We accepted the new keys and did not have an issue until check out. When we received our bill we were charged an extra $100+. We spoke to the front desk who then called the manager. We waited patiently as we knew the manager would set the billing right. Needless to say, the manager did not set it right. The manager stated Rosie told us the price difference when she changed the room, which was NOT the case. Bottom line, when we reported the broken door and we were put in a different room if there was going to be a price difference we (as the customer) should have been given the option to decide if we wanted to accept that room or....I guess, wait on someone to fix the door. I definitely will be more selective next time around when choosing a hotel as I feel the integrity of the staff and mostly the manager were tested this time around and they scored below average on my scale of customer service.