I wouldn't even give these people a single star if I could. I have had to cancel a booking due to rain and thunder. I explained to them I live out of state and that the full credit they returned would be of no use, but they proceeded to refused. I understood it was no benefit to their business losing this booking (Note this cancellation is 2 days in advance) and I even offered $300 refunded out of the $550 I paid in full. This here is the response I got from them... disgusting!!! read more

They Take your money then don't provide the service- Didnt answer the phone when things were going wrong, the supervisor we paid for didn't arrive until the final hour of a 3 hour party and then I have been ignored after requesting a refund for a service we didn't receive. They also didnt pick up the castle the day after as planned and arrived at the public venue the following day instead. avoid at all costs read more

Poor communication. I've called twice over two days and spoken to admin requesting Rachel call me back. Rachel text me asking for dates- I asked if she could call? No call whatsoever! Dodged a bullet I think!! I wouldn't recommend. It appears communication isn't there strongest point. read more

Appalling company. I booked a jumping castle from Super Castles Brisbane for my daughter's 3rd birthday. Booked, paid for, and confirmed well in advance. They simply didn't show up, ruined the party, avoided answering my calls, and later even refused to give me a manager's name and number so I could escalate a complaint. Dreadful experience. read more

My nieces tenth birthday was held in QLD. This was the best present I could have given her and her parents . The kids were entertained all day and eve the adults were enticed to join in the fun . As a company they were very professional and arrived , explained everything we needed to know read more

Only used these guys once whilst in Brisbane at my friend's son's 5th birthday and I couldn't recommend them more highly. Great communication, prompt in delivering the jumping castle and absolutely no dramas with them picking it up at the appointed day/time. Extra bonus was that they were reasonably priced. Thanks Rachael for all your help and we will be in touch down the track with future bookings. read more

DO NOT BOOK WITH THIS COMPANY!!! They have disgustingly poor communication skills, they do not ring you back, do not text you. They have an after hours number listed on website yet don't answer it or return your call?? They don't turn up to pick up the jumping castle and it is then left in your backyard for 2+ extra days with no communication of when it's being picked up. Our jumping castle 50% broke and we couldn't use it then I requested a 50% refund and they won't reply or return my calls again. Never will I ever recommend this company to anyone. Highly unprofessional. Will be taking complaint further. read more

We used Super Castles for my nieces birthday party in Brisbane and they were brilliant! They showed up early and had everything setup in plenty of time making the day so much more relaxing. The equipment was in great condition and the communication throughout the process was excellent. Highly recommend! read more