I have bought several bikes from here and they are super shady. They are not truthful about what they are selling you, and they also say they repair things. Once you pick up your bike, it still does not work as intended, and sometimes have more wrong it after they "fix it" They have a bad attitude and I would NOT recommend this place! read more

Absolutely the worst customer service I have ever dealt with. After receiving a defected bike that broke down at 29km while in heavy traffic and almost killing myself, they took a few days to come and get the bike. After losing a day off work, and having to fork out for a tow, I had to fight the company to cover the bill. After taking another day off for the delivery date, they didn't show up, and not even a phone call. It's been over a week they have had the bike, still not fixed. After speaking to the owner, I find out the bike doesn't even have the specs I was told. 3 promised dates of completion by the staff, still no bike. I'm told by the owner, someone will call me with an update, of course no call. Call the shop to find out what's going on, the parts didn't come in the day they said they would (honestly not surprising at this point). It will be about 2 weeks they have had the bike, I was lucky enough to own the bike for about 12 hours total, while they jerk me around for a couple weeks. I'm about ready to call the finance company, cancel my finance, and buy elsewhere. Buyer beware when dealing with this shop. As a automotive service technician of 20 years, if I did this to a customers car, I'd be sued, and be lucky if I didn't have to pay for a rental. The company doesn't even offer a loaner bike, while yours is in service. I feel for anyone with a mobility scooter that has to deal with these guys, they would likely become a shut in. Setup a call recorder app on your phone, and save all text messages when dealing with this company. See how many lies you can catch them in. I have 3 so far including failed delivery dates. You may need it for court, I'm thinking I will soon enough. BBB is my next call. So after 2 months of ownership, a massive repair on controller, motor and wiring, the guys have still not fixed the bike properly, as it was returned to me with more issues than when it went in for repair. No exchange, the refund, and I'm stuck with a defective item, at least until the Better Business Bureau gets hold of my file. I would highly recommend buying elsewhere. read more

I bought a charger for my ebike and tried it when I got home and it didn't work (the batteries were gone). I called them in less than an hour and asked if I could bring it back and was told they have a no return policy as on the invoice. It says on the invoice all sales final and I only got an invoice by asking for the warranty. When I was there they said my batteries are probably gone but I was not told that if I bought the charger that I would not be able to return it. Due to the way I was treated I would suggest you do business elsewhere because they don't seem to care about their customers. It was my first time there and I won't be back. read more