When visiting family in Orillia last week, thought to see if there was an LBS that rented some…read moredecent equipment. Popped in to Crank and Sprocket and Tristen was very helpful and quick producing a new Norco with 105 gruppo. Rental rate was very reasonable. Great service and rates....what more can you ask for!

From the owner: Our business specializes in customer service. We strive to make our customers feel heard and happy…read morewith their buying decisions. We also offer full repair service on all makes and models of bicycles including Cannondale Lefty's.

I have bought several bikes from here and they are super shady. They are not truthful about what…read morethey are selling you, and they also say they repair things. Once you pick up your bike, it still does not work as intended, and sometimes have more wrong it after they "fix it" They have a bad attitude and I would NOT recommend this place!

Absolutely the worst customer service I have ever dealt with. After receiving a defected bike that…read morebroke down at 29km while in heavy traffic and almost killing myself, they took a few days to come and get the bike. After losing a day off work, and having to fork out for a tow, I had to fight the company to cover the bill. After taking another day off for the delivery date, they didn't show up, and not even a phone call. It's been over a week they have had the bike, still not fixed. After speaking to the owner, I find out the bike doesn't even have the specs I was told. 3 promised dates of completion by the staff, still no bike. I'm told by the owner, someone will call me with an update, of course no call. Call the shop to find out what's going on, the parts didn't come in the day they said they would (honestly not surprising at this point). It will be about 2 weeks they have had the bike, I was lucky enough to own the bike for about 12 hours total, while they jerk me around for a couple weeks. I'm about ready to call the finance company, cancel my finance, and buy elsewhere. Buyer beware when dealing with this shop. As a automotive service technician of 20 years, if I did this to a customers car, I'd be sued, and be lucky if I didn't have to pay for a rental. The company doesn't even offer a loaner bike, while yours is in service. I feel for anyone with a mobility scooter that has to deal with these guys, they would likely become a shut in. Setup a call recorder app on your phone, and save all text messages when dealing with this company. See how many lies you can catch them in. I have 3 so far including failed delivery dates. You may need it for court, I'm thinking I will soon enough. BBB is my next call. So after 2 months of ownership, a massive repair on controller, motor and wiring, the guys have still not fixed the bike properly, as it was returned to me with more issues than when it went in for repair. No exchange, the refund, and I'm stuck with a defective item, at least until the Better Business Bureau gets hold of my file. I would highly recommend buying elsewhere.

Worst rental place ever. They have zero compassion. When I had to go to the hospital for emergency…read moresurgery I asked them if I could pick up payments on my blue ray player which was almost paid for and they said no. I would have to return it and start over after my surgery. So I paid almost the whole amount and lost it. I will never rent from them again.

Great service ! Today I went into Rental City Orillia looking for a sofa. They had a good…read moreselection of good quality furniture. Kevin was great and he had a recommendation for me and no more than 10 minutes later I was registered, paid and on my way. The delivery arrived at the time I requested later this afternoon. Great delivery people too ! Top notch guys ! This transaction could not have been any easier.