A year ago I needed new hiking boots and the staff could not have been nicer and more well informed…read morein guiding me what would work best for me. Today I was there, fitting out my new gravel bike. I mentioned to Byron that the seat tube was a tad too long - and discovered he'd be happy to shorten it (does it routinely) so I was back within an hour and for $5 (really how awesome is that) my adjustment was made (including a nice swipe of carbon grip) Nice work EMS - you have a customer for life.

No idea what happened to this store. I came in for mountaineering boots and quickly changed my mind…read moreby the rude, callus reception I was greeted with. If I was going to a frat party then I'd be ok with it. I've been working and playing in the outdoors longer than the rude employees have been alive. So if swearing and poor behavior is your thing then this store is for you.

Although it is a bit of a way out, I have been impressed with the customer service, price deals and…read moreequipment supply inventory at the Golf and Ski Warehouse. I went in today and had yet another excellent experience with them. But let's start at how I got to really like these guys (and gals). I was in need of new ski boots. After a disgusting customer service experience at a custom made boot maker which conveniently disowned their warranty, I spent a good two months researching and coming up with two finalist models. I may not be the world's expert on ski gear but I've been skiing for forty years, I know the type, brand and style of boots I want, and after all, it's my feet. So I went to my local ski store and I got a dismissive "you take what we have". A friend of mine clued me in to Golf and Ski Warehouse and I went in on the defensive, considering the two previous experiences. Their sales staff is not only knowledgeable but was actually concerned with what I wanted and how it fit and how I skied and what kind of skiing and a myriad of other parameters. I left so satisfied that I decided I'd come back. Repeatedly. I've had the boots now for two years and I absolutely love them. What's more, when I enter, I usually see the same salesperson who invariably asks me how they fit. That's customer service.... They also have a superb shop for ski maintenance. For the last two years, I've taken our skis there for pre-season tunes, specialty repairs and end of season tune. During the Covid-19 pandemic, I've been impressed at the entry and shopping protocols they have adopted. Max 20 people in the store, masks are absolutely required, sanitizer everywhere, and credit card transactions are contactless. It gives the customer a safe feeling when the staff is also taking precautions and enforcing safe protocols. Next purchase is a new set of skis. And I'm in the research mode.....

The West Leb location has quickly become my go-to golf club location. In the past 12 months, I've…read morehad numerous fittings for various parts of my bag, and feel good about every visit. Their selection is very impressive, and covers most, if not all the OEM's clubs that you would want to try. The free fittings are also more comfortable than expected, and I've never felt rushed, or "sold to." During an iron fitting, I ended up taking 2 hours and tried 16 different models, all trying to find our perfect fit, and never once felt obligated to get out of there, or to purchase (even though I did get the irons). Then they were very good about putting in a special order for the custom options we settled on, as well as shipping them to me for free. The driver fitting was equally about 2 hours, and I'm very pleased with the outcome. It didn't hurt that the rewards program they have made for a nice discount on the driver purchase. I've also been for two wedge fittings at different times, and the first time my swing was off, and rather than trying to force a sale, the fitter suggested reconvening at a different time, which was relieving. I came back, and am happy with the results. Great store selection, low pressure salespeople, easy custom ordering, and fantastic rewards program. With the driving range across the parking lot, it makes for a must visit fitting location that I recommend to all my VT friends. EDIT: I should also note, each time there, I've dealt with a different salesperson and each one has provided me with a solid professional experience.

T K Sportswear is an excellent source for custom T-shirts and other branded apparel. They have a…read morefriendly staff and will work with you to create a truly high-quality product. The shining star of this business is Steve in the art department - he is incredibly creative, highly productive and has stellar follow-through and response time. He can turn a rough sketch or idea into a contemporary design with an endless variety of interesting fonts and I don't think you even have to pay extra in many cases for this invaluable creative service. Additionally, if you are waiting on a communication during your ordering process (the staff is friendly, but can be casual) or want to double-check correct colors, etc. Steve can be counted on to get right back to you with accurate, updated information.

Just enjoyed my first pain free ski trip in 15 years. Cant say enough about Richelson's services…read more Had custom ski boot inserts built to address my chronic poor archs. Feel like a brand new person. My highest recc!!!!!!

They are all very knowledgeable, friendly, and efficient. Paul has a knack for being able to…read morefigure out what the issues are and what needs to be done almost from the get-go. His experience is only overshadowed by his willingness to help you and your feet feel better. I would recommend them to anyone wanting quality care and service.

Ever since this store opened, I've been coming inside every time I'm traveling through Lebanon on…read moreI-89. This place is an emporium of outdoor gear, footwear, pet supplies, and some novelty items I never knew existed. From carabiners with tools, battery chargers, heated gear and smartphone ancillaries to cargo and ski travel items, there's a little bit of everything here. The values are amazing, as customers can often find high end clothing articles for a significant discount. I was able to get a $400 Spyder ally jacket for $169. Not shabby. Store attendants are friendly and knowledgeable. Great buys, good ambiance and superb a stock.

Closed today due to a lack of staffing. Found an announcement on the business Facebook page after…read moredriving 60-minutes to find the business closed during its normally scheduled open hours. This is the third time we arrived to find Strafford Saddlery closed in roughly the last 12-months. Disappointing.

Being from California, I've actually never set foot in this shop, but I ordered a consigned saddle…read morefrom here and had a good experience. I'm not usually in the business of ordering saddles sight unseen, but I had exhausted the saddleries in my area and they had a very reasonably priced Hermes on their website that I just couldn't resist. The clerks were polite and didn't mind me grilling them over the phone. They have a nice flexible trial policy (a week give or take) and they only charged me $20 in shipping which is crazy cheap for sending a saddle across the country! When I got the saddle (it took 8 days) it was completely sound and looked exactly like the pictures. I was a little paranoid that for the price it might have some ripped seams or missing billets but there were no ugly surprises! It was exactly as they assured me it was over the phone. Good condition, just needed some oiling. The only discrepancy was that the saddle was listed as a 17.5", but its serial number indicates it was made as an 18". I haven't taken a measuring tape to it myself to see who was right but I'm fine either way since it fits my butt. This is a good honest saddlery and if I lived in Vermont I'm sure I'd be here all the time.

Great store with nice people. Great selection for a small store. Good value for the price if you…read morelisten to the people and proper candle care.

Yankee Candle in Lebanon is a really nice store, conveniently located at the entrance to Powerhouse…read moreMall, so after the LL Bean, EMS and boutique shopping inside, one can go into the Yankee Candle store before going home. The carry a vast selection of candles and scents in different ways, from the large jars to the small candles, wax melters, plug ins, etc. During Yuletide, they run numerous specials, increasing the customer purchase value. The attendant was quite helpful. Or is worth noting that as a factory store, they carry their core selections year round. I'm pleased that I can find the balsam spruce, sooooo typically New England, year round.

Do not buy hair styling supplies from this store. I bought a hair waver 1 week ago with the…read morestore's assurance if I did not like it I could receive a full refund. Today I tried to return the unit and I was told that as of today items were non returnable. To make matters worse, I had to go over there twice as the store was not open during posted hours. A note read back at 3:45. This is the second time this had happened. I didn't realize their business was so successful during these trying times that they could disregard their customers needs.

I went to Sally Beauty in west lebanon NH to buy a curling iron for my wife for her birthday. While…read morei was there the assistant manager (short woman with brown and purple hair) noticed some dryness on my face from my beard. She showed me some beard care stuff that i didn't even know existed. In short not only did she sell me a curling iron that my wife loved but she gave me a free lesson on beard care and sold me the stuff to do it (which also made me wife happy). I would highly recommend anyone go there for any grooming needs, Its not just a place for women like i thought,