Came in with my mom for 2 fill-ins. Was told there was a 30 minute wait. At the time there was one gentleman doing 2 pedicures. We came back 30 minutes later, still only one man working. Waited another 30 minutes to be seated at nail booth. He started on my Mother's nails. He didn't file off all the previous nail color. Did a very sloppy overlay. Then filed her nails into these God awful "ovals." Her nails were ridiculously pointy and misshapen. Her nails aren't even uniform. He put 4 coats of polish on her nails. Then proceeded to file them AGAIN, after he polished them. I didn't even bother wasting my time or money getting them done. Only one person working on a Saturday. Pitiful. Wouldn't recommend for anyone. read more

I probably should have went elsewhere from the start since there was only one person working, but I didn't! Lesson learned! The guy who serviced my daughter and I started out pleasant. We asked for specific prices for our services due to the sign not being clear to understand. He quoted us both $52 a piece for our services. OK great! Half way through my daughter's pedicure he tried to raise it to $70! So we both said NO! He laughed it off and said he was joking, but something told me he truly wasn't joking. (Before anyone starts with the jokes about maybe extra for hard work...not the case here. If it were I'd gladly would have paid!) He continued to service my daughter and then did my pedicure. When it was time to do our nails he became very careless. I'm not sure if he was worn out from working on both of us back to back or what, but by the time he'd gotten to me all hell had broken loose!!! I'd picked 2 colors...one a solid and one a sparkle. I specifically said to him I want the sparkle color on my ring finger and thumb BEFORE he started polishing. He began polishing the solid color and he started to look confused so I said again sparkles on my ring fingers and thumbs. He smiled and said oh yeah I remember. Then he painted my thumb the solid color. I immediately said no not that color, but he continued anyway. I asked him to remove the color and put the sparkle color there he said okay. He then started using the sparkle color on my ring fingers and grabbed my other thumb and began painting. Mind you my daughter and I are holding a conversation at the time. I'm assuming he's still using the sparkle until my daughter points to my nails. So I said to him No I don't want the solid color on my thumbs...please remove the solid color from my thumbs and put the sparkle color there (I was very polite when saying it mind you) and he blew a gasket! He started yelling at me and telling me he didn't want to do it the way I wanted it done, because it would look stupid. At that point we argued back and forth and customers were walking in the store for services. He began drilling the polish off my nails very sloppily and I asked him to take his time and do it properly...well needless to say he broke my nail on my left thumb!!! Yes I had tips on but I actually have nails underneath and he not only broke and artificial one, but my real one also!!! Then he got angry, because I required him to fix it properly!!! One lady walked through their door on the side and he screamed at her go to the back...she said no eyebrows today I want my nails done, and he SCREAMED NO NAILS GET OUT!!! She was like no nails why not? And he told her sit your stupid self down!!! At that point I'd made it my business to pay him what he was due and leave and never to return!!! Once he was done he had the nerve to tell me I owed him $148!!! BULL CRAP!!! I paid that man what he originally quoted me and left out of his shop!!! I have never experienced that type of environment before and I pray I never do again!!! I don't recommend this shop to anyone at all!!! read more

do not get your eyebrows done here!!! i repeat!!!!! do not get your eyebrows done here. peeriod!!!!!!!!! horrible service, poorly trained staff. do not waste your time. read more

After telling the stylist who had been doing nails for over 3 years that she has become unprofessional and inconsiderate, I had to find another place to seek services. This establishment was recommended so I gave them an opportunity today. The establishment was clean and busy. I appreciate the fact that I was greeted by several employees. I was given a brochure listing all services and prices. I didnt have to wait long (less than 7 minutes). I got the basic pedicure with callus treatment. It was great. The services was not rushed and they were patient in trying to match a particular color I wanted (no success though but I dont fault them). I also decided to get a fill-in. They perform fill-in a bit different than I'm accustomed to but overall was ok. I dont care for the fact that they dont (at least the technician I had) allow the customer to wash hands before applying the polish. I'm not used when getting a fill-in that the acrylic is not put on the entire nail (I have long nails and not tips). My biggest pet-peeve is that you cant get the same person to perform both services causing you to be there longer than expected. And if you want a particular design, a third person may have to do it. The prices are a little higher than I'm accustomed to but is not a problem for better services. I will go back but I'm definitely looking for 1 person to provide all services. read more

They only taking people who spending a lot of money. I just came to get my feet polish and I'm waiting 45 mins. This is sad for real. I'm not going even get my feet polish. They took like 10 people ahead of me. No one ask me did I need help or anything. I had to tell them. They need a sign- in sheet. I told employee to get the manager and the manager was the one who told me to sit here. Now the Manager Nancy just came ask me to go sit down. I told her nevermind. She going tell me she didn't take no one in front of me with her lying self. I'm sitting right at the door. read more

This place deserves NO STARS!!! I have never experienced such terrible customer service or care for their customers!! I would definitely NOT recommend spending your money here! If you could find another establishment please do. There is only a hand full of techs that could do nails and because of that it is a hit or miss on your wait or if you will even be seen. I showed up at 8 and they close at 9:30 and I was ask to come back tomorrow. The person I was waiting for was finish with her customer at 8:50 and refuse to do my nails. I have never felt so disregarded. DO NOT SPEND YOUR MONEY HERE!!!!!! read more

I'm so glad I started coming here they play nice music & my nails always come out nice. Everyone is polite. I messed my big toe up & they redid my whole foot with no attitude lol read more

Date of incident: 13 April 2013 Approximately 11:00 - 11:45 AM. Super Spa & Nails (Issue #1) Dirty and old emery boards. I had to request a clean emery board when I sat at a station for the first part of a basic manicure for natural fingernails. The emery board was so old that the edges were white (normally black) and peeled. A newer one was eventually found. (Issue #2) The nail technician only soaked my left hand when I received my manicure. I finally asked why only one hand was soaked after realizing she had completed full services on my right hand. Because my assigned technician spoke almost no English, another technician had to tell her to get a clean emery board (see issue #1) and explain to her my concerns with incomplete services provided. (Issue #3) Another technician was assigned to do my left hand. She said the other one was not comfortable providing the rest of my service. She is uncomfortable because I asked a question (in a nonthreatening manner). Why is that? All I required was a response, but instead, someone else finished the job. I settled for clear polish and eagerly anticipated getting out of this nail salon. I realized the level of professionalism was poor, so I didn't want to be there any longer than necessary. (Issue #4) Once my nails were dry, the second technician and the man who seated me at the onset came with my bill. The full manicure price of $12.00 was on the receipt. I told them I should receive a discount because I didn't get all of what I came for. They said I would have to speak with the owner. When I got to the front of the store and explained the problems to the owner, he reduced it to $10.00. I gave him the payment and asked for his business card. He responded with, "I don't have a card. I gave you what you wanted." I let him know that I paid for my services. I took out my phone and tried to take a picture of his credentials on the wall, specifically for my complaint. He told me I could not take pictures and to leave. I informed him that he has a business with no card, and I needed information. (Issue #5) The owner (see Issue #4), grabbed my arm because he wanted to prevent me from taking any pictures. On my phone, I have a blurred picture of his license to operate Super Spa & Nails at Forest Village Park Mall. I told him to let go of my arm. AT this point, my phone was in my left hand and he was holding my right. I threatened to call the police. This is when he let go and asked, correction TOLD me to leave. I stepped outside of the shop and captured a photo of the sign, Super Spa & Nails. Conclusion: Even though the service I received cost less than many of the services provided, I was treated poorly, did not receive complete service, and was expected to accept dirty equipment which should be disposed of after each customer. I hope others will consider this horrible experience before choosing Super Spa & Nails on Donnell Road at Forest Village Park Mall. read more

If "0" stars were available that would of been my selection. I went in for a full set and requested that they file my nails to an "almond" shape. Not only did I verbally explain to the technician, I also showed her a picture. She ended up shaping them in a weird triangular shape... not stiletto. Then she informed me that I have small fingers that is why I cannot have almond shaped nails. I was not the only one that was disappointed another client was requesting cheetah print designs on her nails... none of the 3 available technicians were unable to do what she requested. I will not be returning. read more

This shop is under new management. Employees greet customers and are so professional. Nancy is so great. She is extremely attentive and does an awesome job. Make sure you visit!!! read more

yesterday, 8/25/2015, my sister and i saw a roach just crawl by like it was nothing. out dated everything. small and sad color selection. my sister had color acrylic they just drilled down and applied a clear acrylic and then he wanted to apply a clear coat but her nail still looked like she needed a fill in. the speed in which her pedi was done was amazing. I think her feet were in the water for just the initial soak and not ever again. this place will never see my sister or i again. read more

Today I experienced terrible customer service @superspaandnails in Forestville Mall. I have been a customer for about 3-4years. I have always tipped, reffered them to others and also waited for service. My mom and I were getting pedicures today and they were about to scrub my moms feet with a sponge that had someone else's skin on it. That is not only DISGUSTING but also very unsanitary. We asked for a new sponge.. we were told that we wojld have to pay $10 for a sponge that is about $.50-1.00. Then after explaining that they gave us one last time, they said they had to charge us and began to be very rude. Nancy, the owner and my regular nail tech came over also being nasty and rude. Now I have never been treated like this before.. after a while, Nancy told the woman doing my mom's pedicure to stop. And my mom said she wouldnt pay if the service wasnt completed. I explained to Nancy that she was being unfair and that we wouldnt come back. She told us that she did not care. After I raised my voice telling Nancy that i was upset, her brother came over to where i was pointing and yelling. Then security came. I ADVISE EVERYONE TO NEVER VISIT THEM AGAIN.. NEITHER NAIL SALON IN FORESTVILLE MALL. THEY ARE BOTH OWNED BY NANCY'S FAMILY. THEY ARE RUDE AND HAVE TERRIBLE CUSTOMER SERVICE. THEY ARE UNSANITARY. THEY DO NOT RESPECT BLACK PEOPLE AND THEY DO NOT CARE ABOUT YOUR NAILS. THEY ONLY CARE ABOUT YOUR MONEY. ONE OF MY FINGERS GOT INFECTED FROM NANCY NOT BEING CAREFUL AND SANITARY. SHE DOESN'T CARE ABOUT THAT NEITHER. DO NOT PATRONIZE THEIR BUSINESS!!!!! #yelp #yelpreviews #google #nailsalon #nails #dmvnails #forestvillemall #superspaandnails read more

Horrible experience as well. Took my mom to get her nails and feet done for her birthday and the absence of customers should have been a flag. So we proceed to go in. My daughter gets her nails polished, I get my nails Polish changed and then he proceeded to do my mother's pedicure. After spending 30 mins in front of the fan, with thinking my nails were dry, go to the restroom and they smudge. The guy refuses to fix them as I wish, saying that he can't and threatens to call the police. Never will I ever go back! read more

I recently visited here with my sister and father and we went in there and the man(Henry) greeted as we asked if they were open and they replied yes and then sent my sister to one chair and I went to the other. The man started working on my hands as my dad sat in the massage chair.he soaked my hands very quickly and continued working on my hands. He did a great job and such a cute design. My sister on the other hand had another nail technician(Danny) he did super awesome designs. Everything was nice besides the place looking a bit rough! read more

Please don't go to this place! They don't clean the tubs or any equipment. I am reporting them to the health department.

I wish there was an option to NOT choose a star! They opened at 12 noon today, 7/20/14 and got there around 12:15. Well, I asked to use the rest room and when I walked in I stopped in my tracks. It was FILTHY! I mean the sink was grayish black from dirt build up and the toil seat was up a and had gold colored urine on the basin and the seat! I have been to a lot of salons and have NEVER known them to not clean up before closing for the night. When I showed him the toilet had pee on it he just took toilet paper and wiped it off and said "okay honey". Not to mention the entire place was dirty because they were sweeping up when I walked in. The bathroom floor also needed to be swept as well as the entire bathroom needs to be cleaned and the walls were dirty too. So I lined up the toilet with toilet paper and squatted. As I was gazing at the floor while relieving myself, I saw something with a lot of legs come from under the wall across from me and scurry back under. So, I hurried up and got myself together flushed the toilet and ran out the bathroom. (NO, I DID NOT WASH MY HANDS!!!) I picked up my bag out of this spa chair and I ran out the door saying "OMG!!!! It's a big bug! I'm sorry, it's dirty I can't stay! I can't!!!! It's dirty! " They seemed totally unbothered by my reaction and just sat there looking at me like I was crazy. Things have clearly changed since 2013!!! That place is a breeding ground for fungus and disease so beware if you want to keep all of your limbs/digits intact! TRIFLING!!!!! YOU WILL NEVER GET MONEY! THEY NEED A SURPRISE INSPECTION BY THE STATE BOARD!! read more

My real rating is 0 stars but that's not an option. This place is absolutely horrible! There was only one guy in the whole shop working. When I got there he told me to come back in about 20 min. So I'm thinking more technicians were on the way. There was one customer there getting her nails done but I thought maybe because they had just opened was why. So I get back 30 min later and he is still working on the lady's nails. After I waited another 30 min or more ... He stopped working on her to do another lady's eyebrows that had just walked in then came over to me and got my water ready for a pedicure. My feet soaked while he finished the lady's nails and then another lady came in for a pedicure. So she waited beside me. He finally came to me and started my pedicure. Omg ... he used that tool that they normally file down acrylic with on my toenails ...I have never had that used on my toes before. He quickly cut around my cuticles and shaved on my heels with some contraption ... then just puts the tools in my water and rinsed everything off and puts in back in the drawer. Nasty! He then stays the other lady's water. I tell him I want French tips with cotton candy polish on the background. He proceeds to polish my toes with no base coat and then tells me to come for my manicure. I'm like where are the French tips? Oh you say you want cotton candy was his response and he had an attitude saying I never told him I wanted French tips and he doesn't have time. So he angrily takes off the polish and quickly does white tips and throws the cotton candy polish on and apply a top coat before my nails are even dry! It looked like a hot mess. I'm looking at my toes thinking I know he's not leaving this like this. So I keep looking at the uneven polish on my nails and he's asking me what's wrong as if it's not obvious! I told him forget the manicure it looked unprofessional and he is arguing with me saying he will take off the polish and I will pay $35. I told him that I would not. We got into a huge argument. He told me to pay $25 and never to come back as if he needed to. I told him I would tell everyone I know to never step foot in that ghetto place. Absolutely amazing! The lack of customers should have been a sign. But I gave them the benefit of the doubt because it was a Sunday and it had not long opened. I never saw any more customers coming in and I had been there for over an hr at that point. Mind you the lady beside me still had her feet soaking. Just trifling. I hope and pray that I don't get a fungus or worse. And on top of that I am 9 mths pregnant and he treated me the way he did with no respect at all. Very upsetting. I really wanted to punch him in his face. Please avoid this place at all costs. Not worth it! read more