I was really looking forward to my appointment, but unfortunately, my experience was frustrating…read morefrom the start. After booking and paying a deposit, I received a call stating that the time and service was incorrectly scheduled. On top of that, I wasn't even asked about the service I selected (Color Package 4, the highest package) to ensure everything was set up correctly. To make matters worse, while I was initially able to book a later time online, I was then asked to come earlier. This was fine with me, and I was told the technician would stay, and we wouldn't finish until 11 PM. By this point, my hair (or myself) hadn't even been seen yet. I understand that prices can change, but this situation made it hard to enjoy the experience, especially as a busy mom who rarely has time to pamper herself. Additionally, while the website recommends a consultation, the call felt more like reading the rules on the site rather than a personalized conversation, which I did take the time to read as it has taken me some time to try and find a new salon that is closer to my home. Better communication and a more thoughtful approach would have gone a long way. Overall, I hope the business can improve its customer service and communication so clients feel valued before they even arrive.

Jocelyn is a wonderful stylist and very polite…read more Unfortunately I did have to look for a new salon. LMG calls to change my appointments 70-80% of the time. Appointments I make 3-6 months in advance. They request I change my appointment to accommodate other customers. I generally agree to change my appointment. Today I called to change tomorrow's appointment last minute because I was in the ER Sunday and my doctor called to see me tomorrow at 8am. My appointment was at 9am. They wouldn't even offer to give me 15min grace period which is pretty standard. I was charged the cancellation fee. I would be fine with this policy if I did not have to accommodated them by changing my appointments as often as I have over the 3-4 years I have been a customer at LMG. If they require customers to cancel appointments more than 24hrs in advance then they must do the same for customers. If they move customers around to fit it more appointments often then they should allow a one-time courtesy of allowing the customer to change the day before their appointment. I would recommend trying a salon which offers better customer service to long time customers before booking at LMG.

I walked into hair cuttery and right away we were greeted with service by Ashley…read more My son and daughter walked in and are getting good haircuts at hair cuttery :)

Roxanne is the best. Strongly recommend this hair Cuttery. very professional and they give exactly…read morewhat you look for

Ana did exactly what I wanted and advised me on a bit that would look nice…read more I didn't realize Supercuts is in this plaza. It's clean and pleasant. I'll definitely be going back.

Aleyda is amazing. She's been cutting and styling my hair for approximately 5 years. She majes my…read morehair grow with her amazing hands!!!

Excellent, great hair color, excellent cut and blow dry. Great accommodations, I highly recommend…read morethe salon

Great service by experienced stylist. I leave very happy every time. I recommend this salon.read more

TL;DR: I paid $74 for a 75 min "Extended Service" for a blow-dry with waves and received a 35 min…read morebasic blow-dry. Probably best to try somewhere else. ......... Really need a blow dry spot and was excited to try this one out. Booked a "Blow Out with Extended Time" because I have long hair and wanted a blow dry plus a couple waves. For reference, the regular "Blow Out" is $59 for 45 mins and the "Blow Out with Extended Time" is $74 for 1 hr 15 mins. I got there at 5:15pm. The air is actually hazy from all the hairspray in the air. I have never seen that in a salon before - may be wise to invest in a better air circulation solution? I was told to take a seat but the small couch was full of people waiting. I was taken for my wash at 5:30pm, 15 minutes into my appointment time. The wash was okay, no massage. But the crazy part was that the "Extended Time" 75 min blow dry that started at 5:30pm was over at 6:05pm. It was okay for a regular blow dry (which explains the 2 stars) but there were no waves, no additional anything. I could tell she was in a rush and was hoping to make up time during my appointment. After the rapid blow dry, my stylist pretended by adding 2 curlers to my hair and then I watched as she walked over and chatted with another stylist. They peeked back at me and smirked at each other like they were pulling a fast one before she returned, removed the curlers and said "All done". Tip - maybe don't assume other people are fools just because you are.

I booked a last-minute blowout online for a wedding at the listed price of $59. The booking…read moreconfirmation stated that the service duration would be 45 minutes, and the description clearly noted: "If your hair requires 60+ minutes, book one of our Blow Out with Extended Time options." This language implies that while 45 minutes is the standard estimate, the appointment may reasonably run longer--so long as it does not exceed one hour--without requiring an extended-time booking. Upon arrival, there was a noticeable and heavy smell of hairspray throughout the salon. The concentration was strong enough that it created a visible haze near the entrance and immediately triggered sneezing. Although my appointment began later than scheduled, this was not an issue for me. My stylist, Victor, was professional and courteous. He worked efficiently and completed my blowout in approximately 50 minutes, which he confirmed at the end of the service. I have very long hair, and he did a solid job styling it. At checkout, however, the manager stated that because my hair is long, I should be charged for an extended-time service and mentioned that it had been noted on my account. This was not communicated to me upon arriving or during the appointment, and I have not encountered this policy at other locations. Since the service was completed in under 60 minutes, this contradicted the website's description, which specifies extended time only for services requiring 60+ minutes. After some discussion, I was ultimately told the charge would be treated as an "exception" and that management would review the website language. I was also informed that a note would be added to my file, and my receipt reflected a service time of 1 hour and 10 minutes, which did not align with the actual duration confirmed by my stylist. When pricing policies are applied inconsistently and documentation does not reflect the actual service provided, it raises concerns about transparency. Clear, accurate communication and billing practices are essential to avoid the appearance of discretionary or opportunistic uncharges.

I live in Doral and was exploring around my neighborhood with my girlfriend. I walked in to ask for…read moreprices so I could bring my girlfriend at a later time. The owner was extremely rude and refused to give prices ahead of time. I explained why would I make an appointment without knowing the prices ahead of time. I also explained that there are 4 other salons in that same strip mall and they all were very nice and gave us prices. The owner was extremely rude! Needless to say we will take our business elsewhere. I wouldn't recommend this place! There are plenty of other salons in that strip mall that know how to treat potential clients better. Good luck staying in business with that nasty attitude! Update: After reading the owners response, I have to add that she is lying. She was extremely rude, nothing she wrote in her response is true. I don't normally write negative reviews, but I was do deeply offended by her that I felt compelled to write about my experience. I couldn't be surprised if they are no longer in business. My wife and I took our business to another salon in Doral, and we were treated with respect, and are very happy there. That's the difference between a professional place and one that is not!

I really enjoy coming to this salon. it has a very upscale feel to it. And the owner Arlin has a…read morebackground of doing hair and makeup for Univision so many years so I always know I'm in good hands. I like that it's very one on one, everyone working there really takes their time in making you feel great. What a hidden gem love this place!

What a great salon! I recently moved to Miami Lakes and my hair stylist was near Coral Gables. I…read morewas desperate. I am always wary about where to go, but I had been following one of the amazing stylists "Ilsa" who works at this salon and I liked her work. Making an appointment was easy. Ilsa quickly responded to me and accommodated me that same day! Going from dark hair to light is a process, but one Ilsa has completed effortlessly. I am happy to have found my new stylist at a friendly salon in a wonderful location. The Owner is very sweet and attentive as well. The entire staff are very accommodating and friendly. I definitely recommend this salon and will definitely be going again! Thanks guys!

I had my hair done with Roxy 2 days ago. She was truly great with me. She was running late and the…read moreowner actually started on my hair. Carina knew exactly what I was looking for. I would never switch for anything. Thank you Roxy. U were awesome. Very happy

When I moved down to Miami, the first place I tried literally destroyed my hair. It took me over a…read moreyear to get it to grow and get healthy. I found a great place, she just couldn't get me to the blondes that I've had in the past in NY. I'm now almost pushing two years here and then found Hidden Gem. I couldn't wait, I was excited and nervous but I trusted what I saw. Damn, Itza was amazing. She listened, explained what she would do, so so nice and the result was just amazing. If you haven't tried Hidden Gem, I really don't know what the fu$@ you're doing with your life. Definitely an awesome place and amazing talent!